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Reviewed May 11, 2021

Yesterday I went to BR because I received a coupon for my birthday for a scoop of ice cream. I asked the lady if they had a soft serve swirl and she said what? I repeated it and she kept saying what? So I showed...her what I meant. She said no we don’t serve it. Then she asked cone or cup & I said cup please. I saw her grab the cone so I said no not that one, i want a cup. She said to me rudely “you said a cone!!” And I said no, I said a cup. She said cone, i heard cone! I said it’s different. The one you grabbed is a cone, and I want a cup. She said with attitude sarcastically “okay! You got a Cup!! Then I was about to show her the barcode for my free scoop and she immediately said “No, we don’t take coupons anymore! “ So I asked her “ who said so ?” She kept persistent saying “ No! “ And I kept asking her why? because I’d like to know who said so, because I just got the email on Sunday. So it didn’t make any sense at all to me and I never had a problem with these kind of coupons before. Her attitude at that moment was really pissing me off so I asked her what’s your name? Then she said something about the register won’t working? I was like such a BS because you just need to scan the barcode. After all of her rude attitude, I said then screw you and i went to walk out the door when i heard her talk back to me “ Screw you & Fck You!! “ I turned around & confronted her again and she threatened me to call the cops on me & I told her “ Go ahead, call the cops.” She told me to leave or she was going to call the cops. I kept saying things about how nasty she was starting out about the cup thing. I took her picture and I told her I will spread the words about this place & experience. Later that evening I came back then I found out that she is the Business Owner of this BR in Carson City NV!! I was shocked! The employees told me about how rude & nasty she is towards the employees and customers! Well I believe them. When I walked in I already can tell her aura because I could see her face as she didn’t wear the mask properly while she was serving customers. I have no idea if she is racist or not, but I pronounced the soft serve swirl very clearly and the evening shift employees understood what I was saying. I just feel she was mocking me about the swirl, then the cup thing, or she is the one who can’t speak or understand English? I’m saying I won’t ever go back to this BR! Don’t expect me to spend a dime at her business. Business owners like her need to be banned for good. Go somewhere else for ice cream, where they treat customers nice and won’t talk rudely / curse back to them no matter what.More

Date of visit: May 2021
Reviewed July 9, 2016 via mobile

Don't get me wrong, the ice cream tastes great, but coming from the east coast, where there are so many ice cream joints. This one has a very small selection of flavors available. After being exposed to places like Ben and Jerrys, Cold Stone Creamery...or Giffords, this falls short. Also the drive thru needs to be revamped. We waited 20 min in the drive thru and there were 3 cars ahead of us. I don't know if it's their system or lack of staff, but that's a bit ridiculous. C'mon guys you're just scooping ice cream. Really?! I manned an ice cream stand in a city park in the summer as a teen, with a constant flow of customers. If I were as slow as these people, I would have been fired and there was just one of me.More

Date of visit: June 2016
Reviewed April 11, 2016

Enormous variety of ice cream and frozen specialties for all occasions. Convenient location. Friendly staff.

Date of visit: March 2016
Reviewed March 23, 2016

Picked up a last-minute ice cream birthday cake and some ice cream sammiches (fantastic, try them), and realized I hadn't gotten candles. The kid heard me talking on the phone about trying to find candles without the cake melting, and he put them in my...bag for me. When you're spending $70 on ice cream, it's nice to be acknowledged as a good customer. Definitely will be back, and have been several times since.More

Date of visit: August 2015
Reviewed March 12, 2015

I drive through Baskin-Robbins at least once a month- it's my indulgence. I always get the same thing- a scoop of Pralines and Cream ice cream. It's convenient, delicious, fast and cheap. So happy it's only a mile from my house!

Date of visit: March 2015
Reviewed June 20, 2014

Great place for an after meal treat, service was good and fast. A lot of choices for everyone. Great for the whole family

Date of visit: April 2014
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