I had the ABSOLUTE WORST experience ever at the restaurant in Crestwood. My coworkers and I (a total of ONLY 4 people) ordered 4 separate dishes. It was picked up. When brought in, we noticed that they didnt have my order correct. I ordered a...#16, that was supposed to include a Chalupa, a beef chili relleno and an enchalada. I received only the chili relleno. I immediately called and spoke to Rueben who wanted to argue that all my food was there and he personally made sure of it. I explained over and over and he refused to take ownership. He then said to bring it up so he can "show me that it's in there". I came in, produced the untouched meal and even then, he decided to ARGUE with me for over 10 minutes claiming that I didn't order a #16, I ordered a #2 lunch special. I told him I was standing right there when the order was called in and it was for a #16. He argued that it wasn't. I said well even if it was a #2, where is the taco that's supposed to go with it. He then said one of my co-workers took it. I explained again that I was right there, it was only 4 of us, and no one had anything extra. I asked for him to pull up the receipt, which matched the one I had, and when he did, he saw the #16 written on there. He then tried to HIDE that receipt and found another one for $29 (instead of the $17 that was paid) that had a #2 on it, he kept searching his receipts until he found something that had a #2 on it. He kept arguing with me, told me I wasn't listening and refused to accept it!!! He THEN proceeded to tell me that my co-workers switched meals with me and never once took ownership or even apologized. He then said, we'll just give you some "more" food, like I was trying to get over or asking for something EXTRA!!! It was the rudest service I have ever experienced in my entire life!!!! He was so rude, argumentative, unapologetic, and even tried to treat me as if I was lying - during the phone call and even when I brought it up as proof. They then did a rush job with the replacement, never said thanks or sorry and handed me a hot tin foil dish WITHOUT A BAG, NAPKINS, UTENSILS, ETC.....I cannot believe this is how your establishment is ran and my coworkers and I will never return!!
Sad thing is, I've visited the Wentzville location, I frequent there often, as well as the one in St. Charles. The service has never been this poor! Someone needs to FIRE Rueben!!!!! There were at least 10 other onlookers - waiters and waitresses, and NO ONE stepped in!!! They all allowed him to talk/treat me like a was a begger trying to get a free meal, instead of a patronizing CUSTOMER that ONLY WANTED WHAT I PAID FOR!!!!!!! I was so embarrassed and humiliated!!! over a $8.50 meal!!! I cannot believe it! WAISTED GAS, TIME & MONEY!!!!!!More