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The Dukes Head

Turners Hill Road, Crawley Down RH10 4HH, England
+44 1342 712431
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Overview
  • Excellent36%
  • Very good32%
  • Average14%
  • Poor12%
  • Terrible6%
Travelers talk about
“scallops” (24 reviews)
“sunday roast” (21 reviews)
“pudding” (23 reviews)
Restaurant Hours
CUISINES
Bar, European, British, Pub, Vegetarian Friendly, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
Turners Hill Road, Crawley Down RH10 4HH, England
Write a Review
Reviews (765)
Traveler rating
Traveler type
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1 - 10 of 765 reviews

Reviewed 2 days ago via mobile

After our flight was cancelled we decided to drown our sorrows in The Dukes Head. Lovely staff, great food, and fantastic beer. I'd like to mention Annie behind the bar, the bloke from strictly, and the Saturday girls, who were fantastic. You cheered us up....More

Thank richblair
Management response:Responded yesterday

Dear richblair Thank you to take your time to write about your recent visit at the Duke Head, your feedback is evaluable to us. I have shared your comments with the whole team, and we are all looking forward to your next visit when back...More

Reviewed 2 weeks ago via mobile

Popped down from the hotel for a bite to eat before flying off to sunnier climes. Quick service and very attentive friendly staff. Good selection of food.More

Thank Manchester59
Management response:Responded 2 weeks ago

Dear Manchester59 Thank you to take your time to write about your recent visit at the Duke Head, your feedback is evaluable to us. I have shared your comments with the whole team, and we are all looking forward to your next visit when back...More

Reviewed 2 weeks ago

This charming pub/restaurant appeared on our road home after a morning at the county fair. Decor was cool, minimalist modern but warm woods kept it from being too cold. Even on a cold spring day. Well lit with an ambitious menu. Large enough to be...More

Thank RomeAddict
Management response:Responded 2 weeks ago

Dear RomeAddict Thank you to take your time to write about your recent visit at the Duke Head, your feedback is evaluable to us. I have shared your comments with the whole team, and we are all looking forward to your next visit. Kind Regards...More

Reviewed 2 weeks ago

Asthethetically the restaurant is lovely and the menu looks great. We arrived just after the lunch time rush and the service was lacking, slow and staff seemed confiused about about to do. The food was nice, we just had a pizza in the end which...More

Thank Sharon B
Management response:Responded 2 weeks ago

Dear Sharon B Thank you to take your time to write about your recent visit at the Duke Head, your feedback is evaluable to us. I have shared your comments with the whole team, and we are all looking forward to your next visit. Kind...More

Reviewed 3 weeks ago

Visited last week with my daughter & friends. Unfortunately my daughter had to go with her third choice of drink as two of the ciders she requested were out of stock. My husband could not get a bottled beer either as they didn't have any!...More

Thank Wearyoldhat
Management response:Responded 2 weeks ago

Hi Wearyoldhat Thank you for taking the time to review The Dukes Head I'm sorry you didn't have a great experience last time you visited. We are currently undergoing a very good training program with our team to ensure the stability and training our team,...More

Reviewed 3 weeks ago

Live in the area so over the years have visited this pub/restaurant quite regularly. It has had 'ups and downs' often depending on the calibra of the staff. When it is good food and service you don't mind paying the extra money, as it is...More

Thank frances038
Management response:Responded 2 weeks ago

Hi frances038 Thank you for taking the time to review The Dukes Head I'm sorry you didn't have a great experience last time you visited. We are currently undergoing a very good training program with our team to ensure the stability and training our team....More

Reviewed 3 weeks ago

We have been to the Dukes Head on several occasions, and have come to expect a very high level of service and quality, but unfortunately we were very disappointed on our last visit, we had booked,but on arrival, were told our table wasn't ready so...More

Thank Barbara S
Abel B, Manager at The Dukes Head, responded to this reviewResponded 1 week ago

Thank you for your feedback, I am sorry to hear about your disappointment on your last visit. Please give a call on 01342712431. Thanks Abel

Reviewed 3 weeks ago via mobile

Visited with a friend and waited 10 minutes on arrival to be acknowledged and shown to our table. Not a good start. Skipped starters and went to mains. Fish cakes; just mush inside served with cold chips. Waited ages to flag someone down to get...More

Thank NostromoLondon
Management response:Responded 2 weeks ago

Dear NostromoLondon Thank you for taking the time to review The Dukes Head I'm sorry you didn't have a great experience last time you visited, unfortunately I have never received the comments you directly sent, as I do actively use all feedback to make valuable...More

Reviewed 3 weeks ago via mobile

I like this restaurant. The food is good and the service is normally good. The prices are bit more than average but it is normally worth it. We went for Sunday lunch. It would not have been possible for the barman to have been less...More

Thank john t
Management response:Responded 2 weeks ago

Dear john t Thank you for taking the time to review The Dukes Head I'm sorry you didn't have a great experience last time you visited. If you would like to discuss your visit in more details please contact one of our manager directly on...More

Reviewed 4 weeks ago via mobile

Food Ok but until the management sort out the disabled toilet I would avoid taking anyone there that is disabled. Had no choice but to struggle with 86 year old into the main toilet not pleasant. It was in a disgusting state.More

1  Thank littjr
Management response:Responded 2 weeks ago

Dear littjr Thank you to take your time to write about your recent visit at the Duke Head, your feedback is evaluable to us. I do really appreciate all our guest comments and the refurbishment of our guests facilities was long due, unfortunately in your...More

Nearby
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Questions & AnswersAsk a question
SarahOver
Do you offer gluten free options as it is not marked in your menu? Thank you
January 24, 2017|
Answer Show all 7 answers
Response from Abel B | Property representative |
Hi Sarah Over Sorry for the delay in responding We have an allergy guide which covers our menu dishes and identifies which allergens are in each dish Hope this helps Please ask your waiter or waitress on the evening for... More
0
Votes
Paul S
what price are treatments and whats available?
October 26, 2015|
Answer
Response from Paul S | Reviewed this property |
There are No "Treatments! Its a "Restaurant"
1
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
$24 - $32
Meals
Lunch, Dinner, Brunch, Late Night
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Special occasions, Local cuisine, Large groups, Bar scene, Business meetings, Families with children, Kids
Location and Contact Information
  • Address: Turners Hill Road, Crawley Down RH10 4HH, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  West Sussex  >  Crawley Down
  • Phone Number: +44 1342 712431
  • E-mail
Description
near Gatwick airport
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