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The Dukes Head

$$ - $$$
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Church Walk, Crawley Down RH10 4HH, England
+44 1342 712431
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654 Reviews from our TripAdvisor Community

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Showing 649: English reviews
Level Contributor
28 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed 4 days ago NEW via mobile

We arrived at the dukes head. Once again lovely warm welcome. By the lad that was at the front desk. Once seated we have ordered our mains but no one has come over to take our drinks order. And we are still waiting to order drinks. Customers have come in after us and being seen to before us. Which isn't... More 

Helpful?
Thank beccy-aaron14
Abel B, General Manager at The Dukes Head, responded to this review

Hi beccy-aaron14 Thank you for your comments on your recent visit Please can you call me on 01342712431 as I would like to discuss this in more detail with you Kind Regards Abel More 

Oxted, United Kingdom
Level Contributor
4 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 5 days ago NEW

This was a very pleasant venue to come to for an evening meal, with a great ambience and extremely friendly staff. Our waiter Andy was very helpful and did all he could to help us enjoy our evening. The food, although good, did not however represent great value for money. Between our group of three people we ordered two sharing... More 

Helpful?
Thank paulsrobinson2016
Abel B, General Manager at The Dukes Head, responded to this review

Hi Paulsrobinson2016 I'm sorry to hear you didn't think it was good value for money when you visited recently I am pleased to hear that you got Great service from Andy. I will pass on your comments to the Kitchen team and Front of house team as we are always looking at ways we can improve our service and food... More 

2 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 6 days ago NEW via mobile

Had a lovely Birthday meal here for the 2nd year running. Good service and great food. All staff make you feel welcome and the atmosphere is very relaxed but professional

Helpful?
Thank gheron998
Abel B, General Manager at The Dukes Head, responded to this review

Hi gheron998 Belated Happy Birthday I'm really pleased you had a lovely birthday meal I have shared your comments about the food and service with the team and we look forward to seeing you again soon Kind Regards Abel More 

Ipswich, United Kingdom
Level Contributor
126 reviews
68 restaurant reviews
common_n_restaurant_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed 1 week ago NEW

We went for a meal with friends and we were pleasantly surprised by this quite large pub/restaurant. There was a good range on the menu, with attentive service. We would return.

Helpful?
Thank Chris E
Abel B, General Manager at The Dukes Head, responded to this review

Hi Chris I'm Really pleased you all had a good evening when you visited The Dukes Head with your friends We look forward to seeing you again soon Kind Regards Abel More 

London, United Kingdom
Level Contributor
8 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed 1 week ago via mobile

We went to the Dukes Head on January 7th for dinner. The place itself is lovely and was really busy. But the food was just not worth the expense. I ordered the pan fried tiger prawns for a starter. This dish was almost £9 and only 4 prawns. Then I had the fish and chips for main. The fish was... More 

Helpful?
Thank Chantilly04
Abel B, General Manager at The Dukes Head, responded to this review

Hi Chantilly04 I'm sorry to hear you didn't enjoy your recent visit to the Dukes Head I have shared your comments with the Kitchen team and Front of House staff Please can you call me on 01342712431 as I would like to discuss this in greater detail Kind Regards Abel More 

London
Level Contributor
23 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed 1 week ago via mobile

We came to eat here with friends and our children the chips came out cold and when we complained they didn't take them back just brought out more so ended up with a load of chips. My friend ordered the chicken stuffed with sausage which looked rough.My son had the chicken and tortilla which was hard.For children you would be... More 

Helpful?
Thank lhp1986
Abel B, General Manager at The Dukes Head, responded to this review

Thank you for your feedback I would like to investigate further your comments could you please contact me on 01342712431 Kind Regards Abel More 

Caterham, United Kingdom
1 review
5 of 5 bubbles Reviewed 1 week ago via mobile

Andy and his team catered for 28 of my work colleagues. Food was great, service was excellent. Would recommend and come again!

Helpful?
Thank NTJL1974
Abel B, Manager at The Dukes Head, responded to this review

Hi NTJL1974 Really pleased you had such a good evening and all your colleagues enjoyed their food and the service I have shared your comments with the Team Look forward to seeing you again soon Kind Regards Abel More 

London, United Kingdom
Level Contributor
34 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 1 week ago

My husband and I met with some friends that we hadn't seen in a while for a catch up just before the Christmas holidays for a late lunch. Our friends booked a table prior to our arrival as we were concerned about availability just before the festive break. There were a couple of larger parties but all other tables were... More 

Helpful?
Thank 1963AmandaT
Abel B, General Manager at The Dukes Head, responded to this review

Hi Amanda Thank you for you review of the Dukes Head I'm really pleased you and your friends had such a great visit and that you enjoyed the atmosphere food and service We look forward to seeing you again soon Kind Regards Abel More 

Level Contributor
5 reviews
2 of 5 bubbles Reviewed 2 weeks ago via mobile

So whilst some of the more traditional pub fair was pretty good and the cocktails are delicious it's let down by poor service, over cooked food and and somewhat misleading descriptions. Service was generally really slow once seated, and some customisations/requests were ignored. The burgers are fairly good, but are only available well done suggesting that the meat is not... More 

Helpful?
Thank Felix S
Abel B, General Manager at The Dukes Head, responded to this review

Hi Felix I'm really pleased you enjoyed the Festive Cocktail range I have shared your comments about the general service with the Team and we are looking at ways we can speed up the service with out people feeling rushed and ensuring they get what is ordered The burgers are cooked well done as this is company policy from a... More 

Crawley, United Kingdom
Level Contributor
15 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

16 of us arrived at dukes head for new years day staff were very lovely one fault starters were too small and bring back bread in baskets on tables with butter

Helpful?
Thank margeret2013
Abel B, General Manager at The Dukes Head, responded to this review

Hi Margeret2013 Thank you for your review on New Years Day I'm Pleased you all had a good time May I take this opportunity to wish you a Happy New Year Kind Regards Abel More 

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    4 of 5 bubbles
Average prices
$24 - $32
Cuisine
Bar, European, British, Pub
Meals
Lunch, Brunch, Dinner, Late Night
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Validated Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Kids, Special occasions, Families with children, Large groups, Bar scene, Local cuisine, Business meetings
Location and Contact Information
  • Address: Church Walk, Crawley Down RH10 4HH, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  West Sussex  >  Crawley Down
  • Phone Number: +44 1342 712431
Description
near Gatwick airport

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of The Dukes Head and other visitors
2 questions
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Crawley, England, United Kingdom
over a year ago
Trowbridge, United Kingdom

See all questions (2)

Questions? Get answers from The Dukes Head staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?