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I heard about the closing of our downtown Perkins and watched TV about how Perkins was closing stores, however, with all the ads for seniors to dine there (ad on tv) I thought it would nice to stop in and see their new menu and...check out the food. Bad choice. First, the menu looks really cheesy, almost fake (like plastic), second, when the food came, it was bad. Nothing home-cooked, everything tasted as it came, pre-prepped, or from box or bag. I had the Southern fried chicken steak, you know how when you overcook something in the microwave how the edges get dried out, well that is what this tasted like, dried out. My wife had the Southern Chicken Steak Biscuits and they were reheated in the microwave (or they tasted like it), dried out biscuits and cold on the inside.More
Got there around 11:30am Sunday. Around 12 people waiting for seating. We counted at least a dozen open tables (most were cleaned and ready) with probably 30 seats available. While we waited, many people came in, gave their names and were told a 10 minute...wait, except the couple who were told 45 minutes. Pretty quickly, over 2 dozen people were waiting while only one group of 6 was seated. We were seated in about 20 minutes. The waitress was at our table relatively quickly, the food was also and was good. But by the time we were served, half the tables were open, with half of those clean and ready and there were still several people waiting, some for a very long time.
They didn't seem to be short staffed, but it's possible. It was very strange and, to a customer, unnecessary that so many waited while there were open tables.More
Came in from an early flight and made it to Sartell about noon to meet kids for a meal. We should have left being the third group in line, but figured since tables were mostly cleared there wouldn’t be an issue with seating in a...reasonable manner. Wrong. No one was hostessing. The gal who was ringing up payments had a line growing for people to check out and people waiting to get seated couldn’t . When we were FINALLY seated, there was no greeting. No smile and not even any courtesy. I am guessing someone called in sick and clearly they were short staffed, but the manager was far from mastering any customer service skills. That could have made all the difference up front. Her non verbals conveyed that EVERYONE there was an inconvenience today. Go somewhere else.More
If you are looking for a good place to eat run they cant handle that, been there several times. Slow service for microwave fair. There was a good server Alex but glad to see he has moved on we wish him the best.
Well done for a chain restaurant. Food quality and menu consistent with other franchises. Good location proximate to multiple medical facilities. A little tricky getting to if you are coming in westbound on Co Rd 120 as you have to take a roundabout exit to...the north and go "around the block" to approach the restaurant from the north as you can't turn left off of CoRd 120.More