I called in our order by 4:55 pm. Was told our order would be ready in 15-20 minutes. Found that hard to believe so we did hurry over there. Got there about 5:20 and called to let them know we were there. Three other cars...received their orders by 5:30. Asked the one next to us what time they ordered as they were leaving. They said 5 pm. We waited until 5:40 and then asked the person bringing out food what was happening with our food, and wondering if it was overlooked somehow. She leafed through her orders and found ours near the bottom of her stack. We finally got our order at 5:55 pm and said the manager would come out to talk to us. We checked our food and found that the fries in the BBQ chicken dinner my husband ordered were cold. I had the salmon, so figured that would be cold as well. We waited 5 more minutes and the manager did not come out. As our food was getting colder, we dropped off the receipt that the server left with us requesting the confirmation code on our CC and left. Very disappointed as this was our Anniversary Dinner. Won't go back to Doolittles for take out service and cannot recommend them.
Please, please don't tell people their food will be ready in 15-20 minutes and then take 1 hour!!!!! Tell them it might take an 45 minutes to an hour so they can be surprised if it comes early.More