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The Cheesecake Factory

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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Location and contact

About
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner, Brunch, Late Night
CUISINES
American, Asian
FEATURES
Takeout, Outdoor Seating, Seating, Waitstaff, Parking Available, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts Credit Cards, Table Service
Reviews (449)
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428 results
Traveler rating
123
141
82
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43
Traveler type
Time of year
LanguageEnglish
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123
141
82
39
43
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All reviews cheesecake pasta miso salmon tacos fries sandwich soup steak huge menu lunch portion large portions favorite restaurants seated right away mall michigan locations chain
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1 - 10 of 428 reviews
Reviewed 1 week ago

I've been here few times keep coming as this is the only long awaited Cheescake factory retaurent around. but it doesn't match others in MA, NY , IL and FL I've been to . the star will be one more (4 *) in weekdays ,...More

Date of visit: August 2018
1  Thank TheSunsetmaple
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 days ago

Hello. We are so sorry you were not satisfied with your meal. We will follow up on this with our team. Next time, please let our managers know if anything can be improved so we can do our best to make it right. Thank you...More

Reviewed 1 week ago

Eight of us went for brunch on a Saturday morning. Our table was ready in just a few minutes. The server did a great job. The food arrived without much wait and everyone had a good meal.. My wife had typical bacon, eggs, and toast....More

Date of visit: April 2019
Thank McCormick80
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 4 days ago

Thank you for this kind review. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!

Reviewed 1 week ago via mobile

It’s like The Cheesecake Factory was the answer to a hangover question no one asked. You can easily eat twice your recommended daily calorie intake in just two courses. The buffalo blasts are a must!! The pork belly sliders are pretty awesome too.More

Date of visit: April 2019
Thank jamiereid12
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 days ago

Hello. Thank you for your review. We're so happy you enjoyed our menu options. For your next visit, perhaps you will check out our SkinnyLicious Menu. For calorie-conscious diners it offers over 50 selections with less than 590 calories and many with less than 390...More

Reviewed 2 weeks ago via mobile

200+ dollars for my daughters bday meal and it wasn't worth it. This place is Garbage. Our waiter was new and although he had someone working with him that was awesome, sadly the awesome guy could not make up for the new guy, the bad...More

Date of visit: April 2019
Thank NYF45
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 week ago

We are terribly sorry you had this experience with your meal. We know you are frustrated and we would like to understand more. Please contact us by going to our webpage - http://www.thecheesecakefactory.com/connect. Click "General Questions" from the Contact Category dropdown menu. Thank you.

Reviewed 3 weeks ago via mobile

Spoke to Brendan (? spelling), a manager: it would be impossible for him to care any LESS about customers - it’s hard to believe he still works here with such a blasé attitude toward cleanliness and maintenance. We have been traveling and recently visited five...More

Date of visit: April 2019
Thank KandRC
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 weeks ago

We are very sorry for this experience with us. We'd like to speak with you more. Please visit our website’s Contact Us page. Select “General Questions” from the menu and allow us a few days to get back to you. Thank you.

Reviewed 4 weeks ago

Second time at this location. First time it was on a Saturday and the wait was 3 hours. This second time we went on a Thursday. It was barely half full. Made the experience much nicer. Food was excellent. I had the shrimp scampi and...More

Date of visit: March 2019
Thank Donna S
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 4 weeks ago

Thank you so much for this review, Donna. We're very happy you enjoyed dining with us. We look forward to seeing you again soon to enjoy more of our cheesecake.

Reviewed March 2, 2019 via mobile

We got here around 5:00 and made a reservation. We got seated over 3 HOURS LATER! The front desk was very unhelpful and dissaponiting! Food takes forever and is not worth the wait. I used to be a fan but after this I can’t say...More

Date of visit: March 2019
Thank Samantha W
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded March 6, 2019

Hi Samantha, We are sorry for the waiting that you had to endure! We would have been frustrated too! Our team should have better communicated any delay with the wait and please be sure that we will address this with our staff. Thank you for...More

Reviewed February 12, 2019 via mobile

For appetizers Avocado egg rolls is a must, we also ordered sliders and spinach Artichoke dip. We went between 4&6pm and received 1/2 off drinks and appetizers. Main dish was chicken piccata and I just loved it. I highly recommend Cheesecake Factory, Novi, Michigan.

Date of visit: February 2019
Thank heidinh2014
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded February 19, 2019

Thanks for your feedback! We're glad you had a great experience with us during Happy Hour! Thank you again and we hope to see you soon!

Reviewed February 12, 2019

It was my husband & I's first time. We went with another couple who insisted we go for dessert. It was so good. I had cookie dough and my husband had Reese's. I didn't realize the Cheesecake Factory served full meals. We will have to...More

Date of visit: February 2019
Thank ShannaMoo
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded February 19, 2019

Thank you for your review. We're so glad to hear you enjoyed your cheesecake and we look forward to your next visit!

Reviewed February 2, 2019

The atmosphere here is beautiful. The wait staff is right on the ball and is very attentive. The menu is very inovative and we were very pleased with our selection. Of course the cheesecake is to die for! Be warned though that it will take...More

Date of visit: February 2019
Thank Valerie G
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded February 6, 2019

Thank you so much for this review, Valerie. We're very happy you enjoyed dining with us! We look forward to seeing you back again soon to enjoy some more of our cheesecake!

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Scott F
June 13, 2016|
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Response from Sandra M | Reviewed this property |
Yes they do.
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