We had the most pleasant experience! Our server Que waited on us with such class and confidence! She was so personal and attentive! Later in our meal I asked how long she had been working at toasted oak and she said it was her first...day! UNBELIEVABLE! She made it seem so easy! Which I know it is not! I definitely will return!More
Dear M6826CSangelap, Thank you for taking the time to reflect so kindly on your experience and for praising our dedicated associate, Que. We're pleased you were so satisfied with the service provided. We look forward to welcoming you back again soon for another great dining...More
We had a great Mothers Day breakfast. The restaurant was VERY busy but the staff was great. Someone was there constantly to refill the buffet with food and juices. The hostess was welcoming and our server, Taylor, was friendly and quick to refill coffee and...take our dirty dishes. Will definitely return!More
Dear kellymartin515, I am happy to hear that we played a small role in helping you celebrate Mother's Day! Thank you for trusting Toasted Oak to deliver a great dining experience on such a special occasion. We look forward to welcoming you back for more...More
We planned a small family dinner at Toasted Oak for a 50th Wedding Anniversary. From the planning stage with Brett Alexander to the dessert served by Liz, we couldn't have been happier. The room was perfect for our small family group, the food was excellent...and the service was perfect. Thanks to Toasted Oak for a wonderful celebration of this special occasion!More
Dear 251dmf, Thank you for taking the time to share your experience and for championing our restaurant! We are happy to know that we provided satisfying culinary offerings and service while celebrating your 50th Wedding Anniversary! We enjoy having you as our guests and hope...More
Great service, excellent food and atmosphere was awesome!! What a great find! We were so glad we decided to try this place out. It is so worth it. Our experience here was super and we will definitely be back!More
Dear LAShorty10, Reviews just don't get any better than this one. Thank you so much for your support of the Toasted Oak and your recognition of our spectacular staff and cuisine. We loved having you as our guest and we can't wait to welcome you...More
Liz blew me away!! She explained the special so well, I almost wanted to order salmon! I never order fish! Service is as important as food for me. I very much enjoyed the sausage and dumplings! Without Liz, I would’ve had one drink. I just...hope you know what an amazing sales woman you have. I spent way more than I should’ve.More
Dear A3117RH, Your feedback is welcomed and appreciated. I’m glad to hear you enjoyed our friendly service and cuisine. Thank you for your time in reviewing your experience, and I look forward to sharing your kind remarks with Liz. We hope to serve you again...More
Food was delicious and innovative. Service was prompt and professional. Highly recommend the Brussels sprouts. Will return.More
Dear Mary M, Thank you for sharing your review and recommendation. We’re pleased to hear our delicious food and prompt service made for an enjoyable meal. We appreciated having you as our guest, and we hope you’ll visit us again soon. Best, Jason Burgoon, Director...More
On the advice of a friend I decided to try this place again. Glad I did! We started with a couple of craft cocktails, which were amazing. The mixed board was a nice assortment of meats and cheeses and the entrees did not disappoint. The...pot roast fell apart with just your fork, the fish was prepared perfectly, and the brussels were some of the best I've had. I saved the best for last, our server, Suzy! Perfect combination of knowledge and humor. She was so friendly and attentive with all her other tables as well. Do yourself a favor and ask to be in her section when you dine.More
Dear baconlove99, I am thrilled to hear that you gave us another chance and we earned your recommendation because of it. Thank you for sharing this kind review and taking the time to let other diners know what an exceptional experience you had. We loved...More
Callie was absolutely amazing in serving our business dinner of 10. She’s absolutely great and would recommend her and the establishment for dinner/drinks!More
Dear 653dwayned, Thank you, thank you, thank you! I can't thank you enough for your business and for this great review recognizing Callie and her exceptional service. We are thrilled to have exceeded your expectations and look forward to serving you again. Best, Jason Burgoon...More
First visit post pandemic. Menu is limited and food was mediocre. Service was good and a good wine list but beware you pay a corkage fee to it from the wine shop in the next room. Overall disappointing and the quality has gone downhill. Probably...won’t be going back.More
Dear deadlegsone, Thank you for sharing your review. I apologize that you found your experience to be mediocre overall. I have taken note and wish to thank you for all your valuable feedback regarding your visit. We appreciate your patronage and hope you will reconsider...More
I thought this place was good! A little pricey perhaps. I stopped in for lunch by myself on a Saturday. I was staying in the hotel for a wedding I was in and needed to kill some time. I had the grilled cheese and sat...on the lovely patio. Service was prompt and friendly.More
Dear Aellis837, Thank you for taking the time to write a review. I’m pleased to learn that your lunch was enjoyable. We appreciate your compliments and hope to have the opportunity to serve you again. Best, Ferris Anthony Director of Food & Beverage
Due to COVID, this 4 star restaurant had a limited selection and the entrees available tasted like they were cooked a week prior.. the money spent on our meal was a huge waste... ugh..,awful experience...More
Dear Y9633AEmonicaa, Providing the highest level of dining is our number one priority and I sincerely apologize for falling short of meeting your expectations. Our menu is seasonal, so we hope to better serve you on a return visit. Thank you for your time in...More
We came here based on a recommendation and could not have been more disappointed in the food. The atmosphere is nice, the greeting was friendly and our server did a really nice job. Problems: We waited over 40 minutes to get lunch and there were...only 3 other tables in the restaurant. The food was bland if not outright flavorless. The salad was like grass, the dressing was flavored water and the sandwiches were worse. The chicken sandwich for $16 was a few shreds of dark, greasy meat with a soggy cole slaw and I was still really hungry after we ate. Awful. Don't waste your time.More
Dear enviromichele1, Thank you for noting our friendly service despite being disappointed in your meal overall. I'm very sorry that your meal was not timely and that our food was not to your liking. We value your feedback and do use it to foster improvements....More
Great decor, warm and cozy. Terrific staff, friendly, attentive with timely service. Brunch was a step up from the typical hotel breakfast. Food was served hot, as was a solid cup of coffee. Wonderful way to start the day.More
Dear NormLWat, We're excited to hear from you and appreciate your kind review. It's great to know that you had a pleasant experience. I'm delighted to learn that you found our team service-oriented; please make plans to visit us again. Best, Ferris Anthony Director of...More
A small group of us recently went to Toasted Oak to celebrate my birthday. Without going into the details numerous things went wrong from Toasted Oak's perspective. Our expectation was that, like most establishments today, they would make a lame attempt at apologizing. I have...to say that Jackie (restaurant manager) and Michaela (restaurant supervisor) were completely the opposite as they fully "owned" the issues and responded well beyond our expectations. So refreshing to see that top shelf service can be had!More
Dear K464FFmarkd, We appreciate your choosing us for your birthday celebration. While I'm very sorry for the shortcomings you experienced on your special day: I'm glad that our team made things right. Thank you for your sincere feedback and we look forward to providing you...More
Aaron “Shanks” is the best bar tender in Novi. I travel long term to Novi, MI and Aaron’s love for bourbon and local beer make every night an enjoyable experience. Can’t recommend this place enough.More
Dear epps93, Our associates understand and believe that our valued guests deserve an exceptional experience and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very nice comments with Aaron; he works hard...More
