Terrible. Had to repeat what I ordered three times. Added two side cream cheeses which once getting to the table realize there is no butter knife to spread. Assuming then they figure you would use the cream cheese for the dry bagel chips they give...you. I was confused because there certainly wasn't any cream cheese on my sandwich either. Bagel=cream cheese= knife. Guess not. Then waited an honest 10 minutes for my coffee after I had my bagel. Then had to remind them I needed the side water. And a butter knife.. Food wasn't fit to eat. Everything done in a microwave and expensive. Give me a break. Insulting almost.More