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2
Sun, 6/20
8:00 PM

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RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
$35 - $100
CUISINES
American, Steakhouse
Special Diets
Gluten Free Options
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meals, features, about
Reviews (357)
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351 results
Traveler rating
232
65
36
9
9
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LanguageEnglish
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Traveler rating
232
65
36
9
9
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All reviews filet au gratin potatoes shrimp the bread pudding special occasion wonderful meal amway grand plaza sides rc server kurt appetizers waitstaff
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Reviewed 4 weeks ago

I've dined at this restaurant many times pre pandemic and always enjoyed my meal and servicve. On a Tuesday evening I stopped in thinking I would sit in the bar area (where it had been first come first serve prepandemic). I was escorted to the...hostess area saying check in was now necessary. Two very you girls were at the hostess station. I said I wanted to have a cocktail and something to eat in the bar area. There was exactly 1 table (seat) being occupied at the time. It was 5:30 p.m. I was told they might be able to fit me in at 7:30. I laughed thinking they were not serious. When I realized they were I said............The place is empty. I'm alone and will not be lingering. One person responded,in a condescending tone "I'm sorry. We are reservation only". I won't be returning. One seat that could have been socially distanced was not impossible to accommodate. This was following the CDC relaxing guidelines for mask wearing. I was a very good customer pre pandemic.More

Date of visit: May 2021
Helpful?
Passenger16237501340, General Manager at Ruth's Chris Steak House, responded to this reviewResponded 3 weeks ago

Dear dianedS2010XR, I am very sorry that we were not able to accommodate you last week. Our bar will be available for open seating starts June 1st. Please consider dine with us again. we look forward to seeing you soon.

Reviewed May 3, 2021

I spent many years living in NOLA and I think I miss this level of service as much as I miss the food. The wait staff made this a truly fantastic meal (even with a kitchen glitch). Everyone knows you're going to get a great...steak when you go to Ruth's but I didn't know that we would be treated like to only two people in the restaurant. They know how to time the pause between drinks, appetizers, entrees, and dessert. We were not rushed and never ignored. They comped our dessert for our anniversary and even wrote Happy Anniversary on the plate. The kitchen sent my fillet out way over and I think the waiter was more upset than I was. He had them comp a couple of drinks which was very nice. I didn't want to send it back because I was there to eat with my wife. Overall we walked away with a great memory, and bellies full of great food.More

Date of visit: May 2021
Helpful?
Reviewed February 14, 2021

Haven’t been to a restaurant in 6 months due to COVID , decide to go out for Valentine’s Day, do it right if eating out., make it worth it. My husband and I both ordered the filet - medium - my filet came out it...was perfect. My husbands was way over cooked to well done. We are paying over 50 dollars for a fillet -it has to be perfect! we flagged the manger and she right away came over. She took the filet away and said she would make another, Here’s the problem, because it was Valentine’s Day it took quite awhile to get another filet back. By the time his came out, I was done with dinner. His sides were cold by then as he didn’t want to fill up on the sides when he was really looking forward to the meat. I think they could of done a lot better on the time it took considering I already had mine. So we had dinner at different times, he watched me eat, then I watched him eat. We did get from the manger and waitress “sorry for the filet “ but that was it. No acknowledgement of how long it took or that I was done eating. We also had issues on getting refills on our drinks, several times my husband flagged waitstaff, and asked, always very apologetic but at this price point.. seriously do better.More

Date of visit: February 2021
Helpful?
Passenger16237501340, General Manager at Ruth's Chris Steak House, responded to this reviewResponded February 16, 2021

Thank you for taking the time to bring your concerns to our attention, Exploration3051898. What you describe not only fell short of your expectations, but also falls short of our highest brand standards. We are very sorry you didn't catch us at our best. So...More

Reviewed December 10, 2020

We had a wonderful meal and the service was great! Hosts were friendly and their wine selection has a little something for everyone.

Date of visit: October 2020
Helpful?
Reviewed November 4, 2020 via mobile

What a fabulous dining experience! We enjoyed the fillet and shrimp along with the super cheesy au gratin potatoes and Caesar salads. The evening was topped off with a delightful crème brûlée. My husband enjoyed a few rounds of the refreshing American Mule. Kurt our...server offered great suggestions and was very attentive to our needs. Overall, a great night out!More

Date of visit: November 2020
Helpful?
Reviewed September 28, 2020

The food here is really amazing! The service is pretty good as well. It is VERY pricey. The food was even good enough for my OVERLY picky travel partners. VERY GOOD

Date of visit: November 2019
Helpful?
Reviewed February 25, 2020

We were in town to see Hamilton and staying at the Amway Grand Plaza, so going to Ruth's Chris seemed logical as it is located in the lobby of the hotel. We were not disappointed. From the greeting from our hostess, to the impeccable service,...to the incredible steaks. It was a perfect evening. I asked if it were possible to char the outside of my steak and leave it rare inside. It was done to perfection. We asked the waiter to pick a dessert for us to share, and we loved the bread pudding. Also a nice personal touch from the manager to come to the table and greet us. Pricey, but worth every penny.More

Date of visit: February 2020
Helpful?
Reviewed February 2, 2020 via mobile

As usual service was spot on. Steaks were also amazing! I ordered it Oscar style. My husband added shrimp-I ate one it was really good. The server was also good at keeping us on time for our broadway show. We split the apple desert-the crust...was delicious (well it all was-but the crust!!). We will return for date night in the future.More

Date of visit: February 2020
Helpful?
Reviewed January 31, 2020

I joined my extended family for dinner at RC. I was looking forward to a fantastic meal. My steak arrived on their famous hot, sizzling plate which splattered butter all of my sweater. The ribeye steak was tough and dry....and cost $50. I gladly pay...for excellence. I wouldn't even call this "Good."More

Date of visit: December 2019
Helpful?
RogerChu2, General Manager at Ruth's Chris Steak House, responded to this reviewResponded February 1, 2020

Thank you for your review, Stephanie D. We are very sorry to hear that you did not enjoy your most recent experience with us, and we would like to work to make it right. Please reach out to us directly at rchu@ahchospitality.com with your contact...More

Reviewed January 21, 2020

Great service, excellent food, and great atmosphere. The steaks are excellent and the salmon looked superb. Definitely will put a dent in your wallet but then that is the Ruth's Chris experience. Parking is $12 plus tip but then that is downtown Grand Rapids.

Date of visit: January 2020
Helpful?1  
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Questions & Answers
Ask a question
JeremyB499
May 20, 2017|
AnswerShow all 5 answers
Response from Kylene G | Property representative |
Business casual!
1
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shenaval
December 1, 2016|
Answer
Response from Kylene G | Property representative |
Hello Robert, You can absolutely purchase a gift card from us in which we can mail to your friends! Please call our host stand at 1.616.776.6426 and they can assist you accordingly! Cheers, Kylene G.
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Frequently Asked Questions about Ruth's Chris Steak House

Yes, Ruth's Chris Steak House offers takeout services.

Yes, Ruth's Chris Steak House offers delivery services.

Ruth's Chris Steak House is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4.5
  • Service: 4.5
  • Value: 3.5
  • Atmosphere: 4.5