First time customer as I wanted to try it on a lukewarm recommendation from a close friend who, like me, is an aficionado of excellent Chinese/American food ...The food was marginally edible but nowhere near the quality of CK Shanghai 50 feet away. The cuts...of chicken and meat were not great. Likely return to CK and beg forgiveness !!! Prices were comparable but there's no competition here, we're talking The Show vs Single A ball....More
I like the food very much at Jin's, but it's happened several times that we arrive to pick up the food at the time they tell you, but it's not ready for another 30 minutes! It's unacceptable. Fix the online ordering service or tell the...customers that the time for pickup is delayed by such and such time. I will be very hesitant to order from here again.More
I had the unfortunate experience of very poor customer service from the owner of the restaurant, Jin's Fine Asian Cuisine and Sushi Bar. The food is OK, but I routinely order take out from the restaurant due to convenience. Today, I had an order comprised...of sushi, soup, and fried rice. I picked up the order and went home only to discover that all the sushi I ordered was missing. I immediately drove back to the restaurant and spoke with the owner with a complaint that a lot of items from my order were missing. Instead of acknowledging the error, apologizing, and asking what the restaurant could do to make up for the inconvenience of my driving home and back to the restaurant, she insulted my integrity and motives by saying that her teenage employee who handed me the food insisted that I was given the full order packed in two bags. When I insisted that I was given only one bag, the owner said she didn't know who to believe but was going to make my order. By this time, I was very upset not only for being inconvenienced but also for having my integrity and motives questioned, especially as a long-standing repeated customer. In response, I told the owner that she should compensate me for the inconvenience. The response I received was "well, I'm making the order, aren't I?" It's clear that customer service is completely lost within management. Based on recent TripAdvisor reviews, my situation is not unique. It goes without saying that I will no longer patronize this restaurant.More
JIn's has our favorite lunch buffet. The food is universally excellent an there is a wide variety of options. We are never disappointed.
We had a great lunch at Jin's, which has been an excellent addition to the Wellesley Hills dining scene. We tried the luncheon buffet, which is very reasonably priced for the quality and variety of the food: everything from traditional Chinese dishes, with many meat...and vegetarian options, fried rice, brown rice, dumplings and a few sushi options as well. They also have many lunch specials, including a very good tofu and eggplant option and other vegetarian choices. Service was very good, as usual, and the decor and layout are quite nice as well. You can also park for free in the nearby lot behind the CVS (technically for CVS customers, but walk through the store on your way to the street and restaurant and you will have no problem parking). There is also metered street parking on the street in front as well.More
Highest quality chinese food in wellesley. Really good lunch buffet. Small dishes continuously brought out to keep things fresh. sushi on the buffet!
The Asian restaurants in this community seem to come and go, and can be variable in their quality. Jin's has been a consistently solid go-to for our family... the vegetables are fresh, the menu varied and interesting. We know we can get the "standards" but...we also see interesting new combinations or recipes from time to time too. As a family of four at different stages of vegetarianism, the expansiveness of the menu is appreciated, though we would probably appreciate a bit more flexibility with our individuals likes and dislikes (No peppers, please!)More
At least the wonton soup is good. If you expect very good sushi, go elsewhere. I said no fish roe, and it was all over my sashimi maki. Very little soy, only enough for part of my order, and I am conservative with soy. Almost...no ginger. Really? Almost below average.More
I enjoyed a nice lunch with a colleague here at Jin’s for the first time in several years. The food was good to excellent and the service was attentive. Try the peppercorn Szechuan chicken.
We really enjoy the sushi in this restaurant. They have a great variety and you can make up what you want as well. We will eat there and also have food delivered. Their cooked food is ok nothing to write home about, but you will...always get great sushi. Their spicy makis are really good.More
Came here for a quick lunch with business associates. Very friendly service and a great buffet. Quite a variety of food, sushi, stir fry, noodles, satay, soup, desserts. Plenty to choose from for all tastes and everything I tried was really tasty.
Right next door to competitor and across street from Papa Razzi. Food was very good and priced OK. Parking in back
Not sure what has happened to this restaurant lately as service was terrible as others have experienced. Meals were served quickly however server literally started removing our plates before we had completed our meals. So awkward. We told her we were still eating and she...left in a huff. Our last experience was so terrible we won’t be returning.More
My family and I have been eating here for 7 years. I was so floored by how rudely we were treated tonight that none of us will never set foot in this place again. I called on the day to ask if they had a...table for 4 people, for 6 pm. I was told yes, and the gentleman to whom I spoke took all of my information (name, phone number and party size) and confirmed he would see me at 6 pm. Table confirmed. Right. Or so I thought. At 6 pm, when we arrived, I told the host we had a table reserved, and gave her my name. That’s when the completely bizarre, rude, shouting started. The host claimed that while she had my name and all my details that we did not have a reservation because her “policy” is that she only regards a reservation as such when it is made at least 2 days in advance. Because mine was made on the day of, and the restaurant was full, she said I needed to wait with all of the other walk in customers to see if a table came up. The lady literally scolded me - a grown woman accompanied by two children - in front of all of her staff and all of the customers in the waiting area, because I had the temerity to expect to be seated on the basis of a call on the day, rather than two days in advance. She proceeded to lecture me on the “definition” of a reservation - again, in her eyes and policy, something made two days in advance, and said she would not seat us - that we could either wait for a table to (maybe) come up or to leave. I left, taking my business elsewhere, and will not return, despite previously frequenting this place nearly weekly. Weird. Rude. Inhospitable. Short-sighted. Horrible. Never again. I had previously read all of the reviews remarking on outstandingly rude behavior at Jins, but had not personally experienced this. Now, I know that what is written by others is exactly as it is: that there is something truly rotten in this place. At a fundamental level they have no idea that they work in the hospitality industry, and thus, being hospitable is a baseline expectation.More
I ordered food to be delivered to my hotel and the it arrived within half hour. I had their Singapore noodles, vegetable spring rolls and chicken wings. It was a lot of food for one person, but it was very yummy. They packaged everything well...because both the spring rolls and the chicken wings arrive hot and crispy.More
