My family and I have been eating here for 7 years. I was so floored by how rudely we were treated tonight that none of us will never set foot in this place again.
I called on the day to ask if they had a...table for 4 people, for 6 pm. I was told yes, and the gentleman to whom I spoke took all of my information (name, phone number and party size) and confirmed he would see me at 6 pm. Table confirmed. Right. Or so I thought.
At 6 pm, when we arrived, I told the host we had a table reserved, and gave her my name. That’s when the completely bizarre, rude, shouting started. The host claimed that while she had my name and all my details that we did not have a reservation because her “policy” is that she only regards a reservation as such when it is made at least 2 days in advance. Because mine was made on the day of, and the restaurant was full, she said I needed to wait with all of the other walk in customers to see if a table came up. The lady literally scolded me - a grown woman accompanied by two children - in front of all of her staff and all of the customers in the waiting area, because I had the temerity to expect to be seated on the basis of a call on the day, rather than two days in advance. She proceeded to lecture me on the “definition” of a reservation - again, in her eyes and policy, something made two days in advance, and said she would not seat us - that we could either wait for a table to (maybe) come up or to leave. I left, taking my business elsewhere, and will not return, despite previously frequenting this place nearly weekly. Weird. Rude. Inhospitable. Short-sighted. Horrible. Never again.
I had previously read all of the reviews remarking on outstandingly rude behavior at Jins, but had not personally experienced this. Now, I know that what is written by others is exactly as it is: that there is something truly rotten in this place. At a fundamental level they have no idea that they work in the hospitality industry, and thus, being hospitable is a baseline expectation.More