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Hot Chocolate Sparrow

Certificate of Excellence
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5 Old Colony Way, Orleans, MA 02653-3213
+1 508-240-2230
6:30 am - 11:00 pm
Open now
All hours
Sun - Sat 6:30 am - 11:00 pm
More Info
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445 Reviews from our TripAdvisor Community

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Showing 437: English reviews
Portland, Connecticut
Level Contributor
26 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Hot Chocolate Sparrow has candy, ice cream and bakery treats along with coffee, tea etc. Only giving it a 4, the cappuccino was way too bitter and they messed up on a gift card. It was their mistake, but after 15 minutes the manager should have comped us our coffee!

Thank Joanne S
New York City, New York
Level Contributor
159 reviews
100 restaurant reviews
common_n_restaurant_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

This is a nice place to have a quick bite after a beautiful bike ride. The Moccha Sparrow is delicious as well as their wraps and sandwiches. Nice seating area. Prices are reasonable and portions are good.

Thank Annie K
Boston, MA
Level Contributor
30 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

Got some beans, some grind and a couple bagels here. Took forever. May have been quicker through Amazon. Six people behind the counter, no mob scene and you wait too long for coffee and bagels? C'mon, we're on vacation, not you. Drink some caffeine and get into motion.

Thank SeasonedTraveler116
Brookfield, Massachusetts
Level Contributor
42 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stopped in for quick coffee & bite for breakfast. Interesting place, local, cafe type atmosphere. But not set up for quick! very busy at time, although not really issue on vacation, to be expected. They are obviously doing well, but may consider getting more space for the people standing while waiting for orders. Crowded with tables and people waiting. Unique... More 

Thank Ipacklast
A TripAdvisor Member
4 of 5 stars Reviewed 2 days ago NEW via mobile

But not sure it is worth the wait. The night we got there to pick up some chocolate to fill our sweet tooth needs after supper , we were met with a ridiculously long slow moving line with one person behind the candy register helping people while they slowly picked out one piece here and one piece there of various... More 

Thank A TripAdvisor Member
Sudbury, Massachusetts
Level Contributor
5 reviews
4 restaurant reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

Classic coffee and dessert place in the Mid-Cape. Great selection and a cool, fun vibe. Right off the Cape Cod bike trail.

Thank Jonathan S
East Longmeadow, Massachusetts
Level Contributor
17 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

This was one of our favorite stops when in or near Orleans. It appears that there are new owners and when we went this year it was a whole different experience. It was disorganized and we just ordered ice cream. For some reason it took a really long time to get after we ordered and then the order was completely... More 

Thank Joann A
HotChocolateSparrow, Owner at Hot Chocolate Sparrow, responded to this review

The new owners are the next generation of the Sparrow family, the previous owners daughter and son, and please don't base our entire opinion on a single night. We have put in numerous investments to improve the experience. Perhaps you got your order from a single employee who made a mistake in scooping ice cream, or a college kid who... More 

Westborough, Massachusetts
Level Contributor
187 reviews
115 restaurant reviews
common_n_restaurant_reviews_1bd8 117 helpful votes
3 of 5 stars Reviewed 1 week ago

This used to be on our family's must do list, however, it has gone hill each and every summer. The portion sizes for their cones are so small that a single scoop is smaller than a kiddie size at most other ice cream places. There are constant mistakes with Orders and the service just isn't friendly. Not sure if there... More 

Thank sullymom4
Level Contributor
12 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

German Chocolate was amazing. Mocha chip was divine. Will be back tomorrow, and the next day, and the next! Service great. Allergy friendly with sorbet for my dairy allergic son.

Thank Sandy1004
Canton, Massachusetts
Level Contributor
52 reviews
40 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Fun place to stop and get coffee, baked goods, fudge, or yummy frozen drinks. Right on the CCRT bike trail! The atmosphere is great but it can be crowded between customers deliberating on what to order, customers waiting to place their order, customers waiting for their order to be called, and customers who are seated and enjoying their treats.

Thank yogadr

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 stars
    4 of 5 stars
  • Value
    4 of 5 stars
    4 of 5 stars
Average prices
Breakfast, Lunch, Drinks
Restaurant features
Outdoor Seating, Seating, Wheelchair Accessible, Accepts Mastercard, Accepts Visa, Cash Only, Free Wifi, Accepts Discover, Takeout
Good for
Families with children
Open Hours
6:30 am - 11:00 pm
6:30 am - 11:00 pm
6:30 am - 11:00 pm
6:30 am - 11:00 pm
6:30 am - 11:00 pm
6:30 am - 11:00 pm
6:30 am - 11:00 pm
Location and Contact Information
  • Address: 5 Old Colony Way, Orleans, MA 02653-3213
  • Location: United States  >  Massachusetts (MA)  >  Cape Cod  >  Orleans
  • Phone Number: +1 508-240-2230
With the love of chocolate and a loan, we started The Chocolate Sparrow, a simple candy shop, in 1989 in North Eastham. Gradually we learned the art of making fine chocolate and the business of selling it. In 1991 we opened a summer shop in Wellfleet. Two years later in Orleans, we opened The Hot Chocolate Sparrow, a cafe complete with coffee from around the world, desserts of every indulgence, and our own hand-dipped chocolates. Here we could offer specialty coffee drinks in a sophisticated but welcoming atmosphere. We have grown into a local institution, open early morning to late night, every day of the year except Christmas. We created a place where people can connect. Our cafe is recognized Cape-wide, our chocolate is sent all over the country, and our coffee, desserts, and fudge have been voted #1 numerous times in various local surveys. No wonder we are recognized as "The Best on the Lower Cape."

Questions & Answers

Questions? Get answers from Hot Chocolate Sparrow staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?