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Herrell's Ice Cream & Bakery

Certificate of Excellence
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8 Old South St, Northampton, MA 01060-3847
+1 413-586-9700
12:00 pm - 9:00 pm
Closed now
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Sun 12:00 pm - 6:00 pm
Mon - Sat 12:00 pm - 9:00 pm
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246 Reviews from our TripAdvisor Community

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Showing 245: English reviews
West Hartford, Connecticut
Level Contributor
48 reviews
40 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago

Delicious for certain but overpriced:( The space itself is fantastic - old, small, aged to perfection...if only it didn't break the bank to take a family of five there.

Thank Kathryn O
Judy H, Owner at Herrell's Ice Cream & Bakery, responded to this review

Thanks for your review. Just so you know, our pricing is based on the costs of doing business and manufacturing the products we sell. We do not skimp on ingredients and buy the best in order to make our product. Sometimes those costs are higher than you would expect, but for the best taste, it's worth it. More 

Northampton, Massachusetts
Level Contributor
8 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

Tons of creative flavors. Best hot fudge. Northampton favorite for all things ice cream. They even have sugar free and dairy free options. Ask for samples, try and choose just one flavor if you can! Open late in warm weather. Long lines but worth it!

Thank NoSleepZone
Easthampton, Massachusetts
Level Contributor
5 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed February 14, 2017 via mobile

This place is always bustling with customers because it has great homemade ice cream and is a very well know in the region. A large variety of flavors and toppings and of course the famous "smoosh ins" where toppings are pressed folded and smooshed into the ice cream. Recently remodeled the place is light clean and inviting. Don't forget to... More 

Thank 369franr
Lower Keys, Florida
Level Contributor
46 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed January 31, 2017

Enjoy ice cream but always like some unusual twist to the flavors. This shop had a great selection and the sampler is a great way to try something you might not want in a whole cup/cone. My favorites were the NE chocolate chip and the reverse chip

Thank mkoi56
Northampton, Massachusetts
Level Contributor
16 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed January 17, 2017

Original ice cream guru Steve is not running the place anymore and it's noticeable. Behind the counter staff is always great and the product is wonderful. Frequently large lines in warm weather, but it moves fairly fast.

Thank dadnerd
Judy H, Owner at Herrell's Ice Cream & Bakery, responded to this review

Thanks for your review. I just wanted to be sure you understood that while it is true that Steve has retired, the management of the Herrell's store and company has not changed. Judy Herrell and Steve Herrell had managed the store and company as partners for over 35 years and Judy (me), is still working in the business daily. While... More 

Level Contributor
11 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 7, 2017

This place was built by Steve Herrell (he founded Steve's in Somerville in the 1970s), inventor of the smoosh-in and one of the progenitors of premium ice cream with creative and delicious flavors. The hot fudge and real chocolate sprinkles/jimmies are delightful, as is the chocolate pudding ice cream and delightful ice cream cakes made with two layers of ice... More 

1 Thank MilesBS
New York City, New York
Level Contributor
28 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed December 31, 2016 via mobile

Enjoyed the natural mint chocolate chip. Very fresh. Also tried the peppermint peanut butter pattie, which had a big chunk of frozen peanut butter in it.

Thank Patricia D
Guangzhou, China
Level Contributor
163 reviews
46 restaurant reviews
common_n_restaurant_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed December 4, 2016

We bumped into this place after lunch on a chilly afternoon but, the many varieties/self creations of ice cream killed the chill or added to the chill which i didn't regret AT ALL! If i had missed, I would have regretted for a long time. Another surprise after the interview at Williston.

Thank simonfung888
Istanbul, Turkey
Level Contributor
10 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed December 1, 2016

I have waited more than half an hour for this ice cream and it is so worth it. Don't let the long line discourage you, it moves fast and these people are waiting for a reason. The ice cream is amazing, try the weird flavors, they are really good and much better than they sound. The hot fudge is to... More 

Thank Elizabeth C
Level Contributor
43 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed November 30, 2016

I visit this place several times a year. I am always staggered by the variety of ice cream flavors,many exotic,on offer. Yesterday,however,I hit the jackpot. Licorice very good. Baklava better. But the ginger sorbet was a knockout.The best cold dessert I have ever,ever had(I am over 70). Kudos to all concerned!

Thank Michael L

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
    4 of 5 bubbles
Average prices
$3 - $10
Restaurant features
Takeout, Seating, Wheelchair Accessible, Accepts Mastercard, Accepts Visa
Good for
Families with children, Kids
Open Hours
12:00 pm - 6:00 pm
12:00 pm - 9:00 pm
12:00 pm - 9:00 pm
12:00 pm - 9:00 pm
12:00 pm - 9:00 pm
12:00 pm - 9:00 pm
12:00 pm - 9:00 pm
Location and Contact Information
  • Address: 8 Old South St, Northampton, MA 01060-3847
  • Location: United States  >  Massachusetts (MA)  >  Hampshire County  >  Northampton
  • Phone Number: +1 413-586-9700
Award Winning Ice Cream Shop and Bakery, specializing in dairy and No-Moo dairy free baked goods (Vegan and Gluten Free), frozen desserts and hot fudge sauces. No-Moo Cookies, Pies and Cakes, Ice Cream Cakes, Gourmet Dairy Ice Creams available in house, online and wholesale. 370+ flavors of frozen desserts and still counting! And Kosher!

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Herrell's Ice Cream & Bakery and other visitors
1 question
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Old Saybrook, Connecticut, United States

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Questions? Get answers from Herrell's Ice Cream & Bakery staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?