We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

Red Robin Gourmet Burgers

Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Get directions
27 Holyoke St, Holyoke, MA 01040-2738
413-315-4350
Website
Today
11:00 am - 10:00 pm
Closed now
All hours
Hours:
Sun - Thu 11:00 am - 10:00 pm
Fri - Sat 11:00 am - 11:00 pm
More Info
Add Photo Write a Review

55 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
Showing 54: English reviews
Williamstown, Massachusetts
Level Contributor
25 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 12, 2016

My daughter and I are Red Robin fans and this location is now my favorite. Always busy, nice atmosphere, clean and seems to run like a top! In both visits, service has been exceptional. We had Scott this time and he was awesome..... knowledgeable, friendly and didn't miss a beat. Food quality is excellent with too many choices. You can... More 

Helpful?
Thank GandDM
Athol, Massachusetts
Level Contributor
53 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed June 19, 2016 via mobile

The best chef salad I've had eating out was at this Red Robbin! The staff is nice and treat families well with balloons for kids and crayons. The place usually is packed and way too much noise for me. But, on food alone it's great.

Helpful?
Thank K T
Holyoke, Massachusetts
Level Contributor
11 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 20, 2016

The food is okay, but the atmosphere is very noisy with lots of kids. Not really my thing, but I'd imagine a really fun place for families.

Helpful?
Thank lyndatwin1
Leominster, Massachusetts
Level Contributor
7 reviews
5 restaurant reviews
1 of 5 stars Reviewed March 30, 2016 via mobile

I eat at the Red Robin local to me (best food ever) but, this restaurant experience was sorely disappointing....I ordered French Onion soup - when it arrived it has ZERO onions...not what I expected, my husband's burger was raw and the pretzel appetizers were burned...overall I was extremely disappointed with this Red Robin experience....the only good thing about the restaurant... More 

Helpful?
Thank Juliefagab
Chicopee, Massachusetts
Level Contributor
51 reviews
32 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed March 20, 2016

These people are so bad at doing there job I think they might get bonuses for being terrible at customer service and intelligence factor. I mean from management to the damn bus boys! Never had a good meal here! There not bottomless fries! Go there and see, watch the staff in the kitchen suppose to actually care! Those people are... More 

Helpful?
1 Thank scotty s
Chicago
Level Contributor
316 reviews
120 restaurant reviews
common_n_restaurant_reviews_1bd8 144 helpful votes
2 of 5 stars Reviewed February 28, 2016 via mobile

Too bad Cyrus the waiter didn't get support from kitchen that we all needed. The so-called endless fries never began, so false advertising? The burger was fine, thought one in our party had an overlooked one. Manager John Fine has work to do.

Helpful?
Thank Maggie_Oakshot
South Hadley
Level Contributor
73 reviews
53 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed February 13, 2016 via mobile

Not sure what has happened to this chain, use to be good, but last 2 times i have been disappointed. Could be management or lack of staff, but trying to be a waitress in this establishment must be difficult as she receives the patrons frustrations. Order placed, may have waited for over 20 min before fries were brought out to... More 

Helpful?
Thank Backibandits
Holyoke, Massachusetts, United States
Level Contributor
25 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed November 12, 2015

I very seldom eat out because I have an allergy to garlic. My waitress was very careful that my chicken sandwich was good. My husband had a burger and when it came to the table not the way he wanted they fixed it right away. This was my first visit and he had been there before and we now have... More 

Helpful?
Thank Terri L
Fort Pierce
Level Contributor
6 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 3, 2015

I had an amazing burger ..loaded with sweet caramelized onions, mushrooms and cheese. The staff was courteous and friendly.

Helpful?
Thank TerriM541
Rome, NY, United States
Level Contributor
144 reviews
84 restaurant reviews
common_n_restaurant_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed September 17, 2015

The food is very acceptsble. I'm not saying it was great, but pretty darn good. I had a lemon cake desert ... It was awesome! The best part of the meal was my waitress ... Amanda. So nice, so attentive, so sweet.

Helpful?
Thank OldBull2

Travelers who viewed Red Robin Gourmet Burgers also viewed

 

Been to Red Robin Gourmet Burgers? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Improve this listing

Restaurant Details

Rating summary
  • Food
    4 of 5 stars
    Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    4 of 5 stars
Cuisine
American
Meals
Lunch, Dinner
Restaurant features
Takeout, Seating, Waitstaff, Wheelchair Accessible, Serves Alcohol, Television
Good for
Families with children
Open Hours
Sunday
11:00 am - 10:00 pm
Monday
11:00 am - 10:00 pm
Tuesday
11:00 am - 10:00 pm
Wednesday
11:00 am - 10:00 pm
Thursday
11:00 am - 10:00 pm
Friday
11:00 am - 11:00 pm
Saturday
11:00 am - 11:00 pm
Location and Contact Information
  • Address: 27 Holyoke St, Holyoke, MA 01040-2738
  • Location: United States  >  Massachusetts (MA)  >  Holyoke
  • Phone Number: 413-315-4350

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Red Robin Gourmet Burgers and other visitors
1 question
Ask a question
Questions? Get answers from Red Robin Gourmet Burgers staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?