We have been long term customers and are frustrated and disappointed at how both service and product have declined. The bagels are not consistent- some days fresh and chewy…. other days somewhat stale in texture. The shop itself - from windows to interior- needs an...overall. Paper flyers and handwritten signs all over the place. It’s clear that no one is looking at big picture of cleanliness and organization which concerns me: if this is what front of house looks like, how bad is kitchen? Finally, the hours. I get that COVID was challenging and help is hard to find but to arrive repeatedly to a closed sign is unacceptable. This includes last Saturday at 11am … closed. No mention on social media, just a scribbled sign on the door. Really? Management seems very unorganized and place and product not dependable.More