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Thu, 10/22
8:00 PM
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Travel safe during COVID-19
What you can expect during your visit
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Socially distanced dining tables
  • Staff required to regularly wash hands
  • Tables disinfected between guests
  • Single-use or sanitized menus
Read more
Updated 10/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 10/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
$30 - $30
CUISINES
Italian
Special Diets
Vegetarian Friendly, Gluten Free Options
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meals, features, about
Reviews (93)
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93 results
Traveler rating
36
24
18
9
6
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LanguageEnglish
Traveler rating
36
24
18
9
6
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All reviews brunch chicken salad tiramisu italian bread masala our waiter dipping oil regular menu busy night valentine's day entrees anchovies
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Reviewed 4 weeks ago via mobile

We visited on a recent Saturday night with one other couple. My wife and I were seated at a table as our friends were just a few minutes behind. The waitress asked us if she could get us drinks. We asked her what they had...for beers on tap. She said none, but instead of showing us a drink menu or telling what was available, she only asked what do you like. After asking for 4 very common beers and being told after each that they don't have any of them, I said how about telling me what you do have. It was like pulling teeth to get answers. When our friends arrived, they went thru a similar process. At one point the waitress mentioned that they have Munich Brau in a can, which piqued my interest since I enjoy German beers. I even add the comment that you carryauthentic German beers in an Italian restaurant? The answer was a very definitive yrs. After just a few minutes she brought the beer put and it was MeneBrau - not a German beer but a beer brewed in Italy and on the can it said "Italia". Point is, it was very challenging to just simply order drinks. As for the food, it was good enough, not outstanding, but not terrible either. Their sauce was on the salty side and we were told that house salads were not included with our meals because it was Lobster fest week. I guess I'm not sure what one has to do with the other, but ok. Lastly, one of us had veal parm and another had eggplant parm. Neither dish came with any sort of side dish. It was just a plate of veal and a plate of eggplant. Overall, not what any of us expected after reading the reviews. In the restaurant/hospitality business you have one chance of capturing repeat business by providing memorable service and meal choices. Unfortunately we didn't feel that Villa Napolitana met those expectations. The likelihood of us returning is not likely at all.More

Date of visit: September 2020
Helpful?
DylanP797, Agency / Consultant at Villa Napoletana, responded to this reviewResponded 4 weeks ago

Good morning Glenn, Thank you for your feedback. We'd like to start by apologizing for not providing you a positively memorable first experience with us. As you indicated in your review, most of our guests have an excellent experience, so this is not indicative of...More

Reviewed August 20, 2020

Full menu available for take out - very nice variety of Italian offerings. Phone was down for a week after a big storm - did not respond to OL inquiries as to what was going on. Phone ordering was a little hectic. - Got hung...up on; then put on hold. But hang in there - the food is worth it. Artichokes francaise were probably the best I've ever had. Spinach salad was HUGE and delicious. Entrees were well prepared. The pasta side was soggy with an unexceptional sauce. We aren't eating out these days, but their outdoor dining looked nice.More

Date of visit: August 2020
Helpful?
DylanP797, Agency / Consultant at Villa Napoletana, responded to this reviewResponded August 21, 2020

Good morning, Alison. Thank you for the review. We appreciate the feedback. We do recall messaging you on Facebook regarding our downed phone system. Were you receiving those messages? We sure hope so! Once the phones were back up, however, we do apologize for the...More

Reviewed July 12, 2020

What a comeback for a restaurant and it’s staff, to deal with everything that’s going on today Villa stands out and shines! My family and I enjoyed a great brunch today. The food was delicious and the staffs attention to detail was amazing. Definitely will...be coming backMore

Date of visit: July 2020
Helpful?
DylanP797, Agency / Consultant at Villa Napoletana, responded to this reviewResponded July 14, 2020

Thank you very much, Erik. We appreciate your support, especially during these difficult times. Hope to see you and your family soon.

Reviewed February 18, 2020

We went on the 15th of February, after having called to see if they ha a special menu or if they were going off the regular menu, because there was a couple of items we were interested in off the regular menu. The person who...answered the phone checked with someone and assured us they were going off of the regular menu. When we got there the had a Valentine's Day Menu. We asked if they could prepare mussel app which was on the menu, they said they could. We ordered apps including 2 mussels. One order of mussels came out cold and 15 minutes before the rest of the apps. When they brought out dinner I tried mine and it did not appear to be the right item, it was very good, Lasagna I think. Our server came and said that is not obviously the correct dinner and yanked it away replacing it with the correct. Could have left the lasagna since a couple of bites were taken. We also ordered several rounds of drinks, the last she brought one drink out of 4. THe mussels were good, calamari was tough. Salmon was dry and needed sauce. We also asked if we could have vodka sauce with the risotto instead of fish sauce, vodka sauce was on the menu, this time they declined. Over all not a good experieneMore

Date of visit: February 2020
Helpful?
DylanP797, Marketing at Villa Napoletana, responded to this reviewResponded June 23, 2020

Good morning and thank you for your feedback. We apologize for the delayed response. For some reason, we never received an email or notification that you had left a review. Your experience is not that of which we strive to provide our valued guests. Please...More

Reviewed January 16, 2020

Great service, friendly servers, delicious Italian food. The 4 of us had a good time there, the live music was entertaining. A good time was had by all.

Date of visit: November 2019
Helpful?
dylanp294, Owner at Villa Napoletana, responded to this reviewResponded January 17, 2020

Thank you very much!

Reviewed December 24, 2019 via mobile

We came for Christmas Eve dinner. First. Everything was a la carte and overpriced. I ordered chicken franchise which was cold and tough. Rather outrageous for 21.95. My friend ordered beef masala which was overcooked the price for two medium pieces with mushrooms and a...few spinach leaves was 28.95. The Italian bread was good. We ordered tiramisu which was a substandard version of a usually delicious dessert . we will not return nor can we recommend this restaurant to anyone.More

Date of visit: December 2019
Helpful?
dylanp294, Owner at Villa Napoletana, responded to this reviewResponded December 30, 2019

Good morning and thank you for your feedback. Our annual Christmas Eve dinner always features a specialty menu. Our holiday events (Easter, Mother's/Father's, Thanksgiving, Christmas Eve, NYE, etc.) are always an elevated price point. We sincerely apologize for the tough, cold chicken francese, as well...More

Reviewed December 12, 2019

Myself and two friends drove up from New Jersey Tuesday night to attend the Italian Gentleman's Game Dinner. The entire experience, from the food, to the waitstaff to the entertainment was incredible! Andrew, the manager, and Joe, the owner, were tremendous hosts and provided a...feast fit for kings complete with ostrich lollipops, wild boar ribs, alligator tenders and countless other dishes. Well worth the drive and would recommend Villa Napoletana to anyone without hesitation. Thank you for the wonderful experience. We're already looking forward to coming back for next year's game dinner!More

Date of visit: December 2019
Helpful?
dylanp294, Owner at Villa Napoletana, responded to this reviewResponded December 30, 2019

Thank you so much for your continued support and willingness to travel such great lengths to experience our food. We are forever grateful for your patronage.

Reviewed September 18, 2019

My husband and I took another couple to dinner here last night advising them that this was one of our favorites and assuring them of an enjoyable evening. When we arrived, there were a few people at the bar, but only one other couple in...the dining room. We placed our order and drinks and bread were served. It became obvious that our server was new after she repeatedly returned to the table with questions and updates. Twenty five minutes later another party of 4 arrived and so did my husband's soup and our salad. We had a special order asking for an alfredo sauce instead of marinara on a dish because our friend could not have tomatoes. Fifteen minutes later he was advised it would cost extra but still no food. More diners started to arrive and an hour has now passed as we watched the party who arrived after us getting served. I should also mention that my husband did not eat his soup because the clam chowder was watery and obviously the cream had separated. It was removed without asking for an explanation. One hour and twenty minutes after getting our drinks the first dish was served, it was the special order WITH RED sauce. We advised this was unacceptable and were leaving. Now, another waitress came over, apologized while saying over and over that our waitress was new and not sure how to place orders with the kitchen staff to have them deliver food in a timely manner. Now, everyone makes mistakes, everyone has to learn a new job, but it is the responsibility of the management to train and make sure people are ready to do the job. She should have been helped until she was ready to fly solo if anyone cared enough. No manager ever took the time to come and speak to us. This was a favorite restaurant for us but no more. We left and went to Patsy's down the road and fortunately had a wonderful meal and saved our night out.More

Date of visit: September 2019
Helpful?1  
Dylan P, Public Relations Manager at Villa Napoletana, responded to this reviewResponded September 19, 2019

Good morning, and thank you for your feedback. We would like to find out more information about your visit. This is most certainly not the level of service that we strive to provide to each and every one of our guests. Would you please be...More

Reviewed September 14, 2019

We were there on a Saturday night around 9 pm. The one man band was loud and the people in the restaurant were even louder, so it was pretty much a negative experience. The service was average and the food was above average. The prices...are fine. If you are party people it's ok in the bar, but if you want a romantic couples experience for dinner skip this place on a busy night. Not sure what it's like on other nights. I would have given this restaurant a four if not for the noise. I wish I had a DB meter to check.More

Date of visit: September 2019
Helpful?
Dylan P, Public Relations Manager at Villa Napoletana, responded to this reviewResponded September 16, 2019

Good afternoon. Thank you for your feedback. Please send us a private message. We'd like to discuss your visit. Thank you, again, and have a nice day.

Reviewed July 28, 2019

This was our first visit to VN even though we have lived nearby for years. We read the reviews beforehand. We were promptly seated (early reservation) by gracious host. Our waiter was equally professional and helpful and helped with the complexity of Sunday dinner menu...and regular menu. As quantity conscious seniors we share our test menu including ceasar salad with anchovies. The serving was enormous. It benefited from ground pepper. While there was no puddle of dressing in the bottom of the serving dish, the lettuce was a bit wilted from over dressing. It tasted good and the croutons were crisp. The bread was warm and yes, it had some black crisp which added to the flavor. Our shared pasta puttancesca with chicken was very tasty and equally enormous. The two of us ate less than half of it. We took a tiramisu home which I am enjoying as I write this piece. The service was outstanding. No fewer than three people paid attention to us, all of them thoughtful and solicitous. We will be back We ordered a sharedMore

Date of visit: July 2019
Helpful?
Dylan P, Public Relations Manager at Villa Napoletana, responded to this reviewResponded July 29, 2019

Good morning, Peter. Thank you kindly for this very thorough and detailed review. We are very happy to hear you were satisfied with our staff's friendliness, portion sizes, and with your visit overall. We'll pass along the feedback regarding the lettuce. Thank you, and hope...More

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sofygingerwood
January 31, 2018|
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