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tried to call in my order. telephone was busy. 12 times. so I drove down to Subrunners store. locked, no access. luckily a waiter came out, and I tried to give him my order but he told me to go on line. i tried to...get on line, but couldn't get on the website , so i sat in the car for 15 minutes and just left. wasted total of about 45 minutes.More
Food used to be great, but everything I got this summer was average at best. Delivery takes at least twice as long, you can't add chips, they don't add the toppings that you request even tho they're listed on the receipt. Are different people running...it now??More
HORRIBLE DO NOT ORDER
Order from them frequently and I’m really not sure why because something is always wrong but today was the LAST straw. Examples from the past have been forgetting fries which they promised to make a note to send on the next...delivery that never happened of course. Charged for soda which I never received. Or once in the restaurant sold me flat soda which they didn’t want to refund. Today however I ordered a cheese pizza and cheesesteak. They told me 45 mins to an hour. I waited 1.5 hours to get a phone call from Hannah the delivery driver saying she can’t find it so I get dressed to go down 3 flights of stairs the whole way to the parking lot where she was literally sitting in her car. THEN for her to only hand me a cold cheesesteak I asked where the pizza was while pointing it out in the receipt and she said she didn’t know that’s what they sent. I sent the order back and called the restaurant and all the girl could say for themselves was she’d tell her manager. Do yourselves a favor and go anywhere elseMore
Ordered a couple subs and wings fries for a football gathering at 615pm for delivery. By 8pm we still received no food called the guy said the delivery driver was less than 5mins away. Delivery driver then called on the complete opposite side of town...with the wrong address after my wife repeated our address 3 times to the guy over the phone. By 830 we still havent recieved our delivery from 615pm which was completely unacceptable. When I called to complain about the wait time the guy who answered the phone was rude. Then I was told well I will just cancel your order then rudely hung up on us. They will never recieve my business ever again you don't treat loyal customers in tht manner. Completely unacceptable!!!!!!!!More
Ordered the half an Italian cold cut which wasn't that bad. Plenty of deli meat and just the right amount of toppings that were requested. Co-worker got the steak and cheese which looked good and was good by his account. Cut curly fries were well...seasoned and looked good. The order was a delivery at work, service friendly and fast. Good job Sub runners.More