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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Pizza, American
Meals
Lunch, Dinner, Late Night
FEATURES
Delivery, Takeout, Television, Serves Alcohol, Full Bar, Table Service, Wheelchair Accessible, Gift Cards Available
Reviews (329)
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329 results
Traveler rating
122
68
45
27
67
Traveler type
Time of year
LanguageEnglish
Traveler rating
122
68
45
27
67
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Reviewed October 26, 2022

Mediocre food at extremely high prices, Horrible service, and rude workers who treat customers poorly.

Date of visit: October 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed September 30, 2022 via mobile

We arrived at the restaurant on Thursday septenmber 29 2022 at 4:54 pm. I had to get our own menu ,and seated ourselves , and waited 30 minutes to be served .We finally got waited on , we received our food which was Pizza ,the...crust was hard and burnt,ordered the fish and chips also the fish was also hard and burnt the only thing that good was the French fries.More

Date of visit: September 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed July 25, 2022 via mobile

Ordered 3 orders of nachos, a salad, sub, 1 beer, 1 rum and Coke, and 2 sodas. Spent $100. If the nachos were good and delicious I’d be ok with the cost. They basically were a little cheese, chips, a smattering of pork and jalapeños....No salsa. No sour cream. The waitress wasn’t attentive- and the restaurant wasn’t busy. Don’t waste your money. I never write bad reviews but this was beyond bad.More

Date of visit: July 2022
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Reviewed June 11, 2022

Ordered several items for a late night snack. The cheese steak turned out to be very salty. Probably would look for another place next time

Date of visit: June 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed June 2, 2022

Best pizza ever it’s super good the old soda machine was really cool because you did not haft to wait but it’s still really good and best pizza I’ve had.

Date of visit: June 2022
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Reviewed April 25, 2022

Down on business, the bartender was rude as hell. Wanted my Carry out Oder toasted, (good luck on that) Order came out and the crappy bartender just threw it on the bar. Knew my order wasn’t what I asked for, Rudeness and not being customer...friendly is why there was no tip leftMore

Date of visit: April 2022
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
MrTUGO, Owner at Pizza Tugos, responded to this reviewResponded April 27, 2022

We get it, you didn’t get your way, so you are jumping up and down and throwing a hizzy fit like a 3 year old. We only have GREAT bartenders, NEVER EVER a Rude one, and with customers that act like you do that’s quite...More

Reviewed February 28, 2022 via mobile

Poor business policy. Food ok 3 adults, 2 toddlers and one infant. The manager indicated because we were a six top tip was added to our check. Half our check was take out. They did not provide an itemized receipt just total amount. If I...hadn't questioned the amount we would not have known, they added tip. Fact is, we would have left a greater tip if it had not been included. Managers were rude and indicated that's how it is done. So no problem, lots of better choices in OC starting with Grottos.More

Date of visit: February 2022
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
MrTUGO, Owner at Pizza Tugos, responded to this reviewResponded March 1, 2022

And that tip was 18% as opposed to the 15% I am certain you were going to leave? So your problem was we charged you an extra 3%? That’s $3.00 on a $100 dollar check. Our servers work Awful hard, and they work for tips....More

Reviewed February 21, 2022

I've read the reviews, and I get it. Mistakes can and will happen. I will tell you this, Tugos has been a go-to staple for me, my friends, and extended family. We've always had a good experience. Even once when the order wasn't right they...were very considerate and corrected it right away. The prices are very good considering the location, and you get a lot for your money, and pay for something that is a much higher caliber than fast food. As I said, when things happen, I get it. As far as I'm concerned Tugos is top-notch. Thanks.More

Date of visit: December 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
MrTUGO, Owner at Pizza Tugos, responded to this reviewResponded April 27, 2022

Mark, Thank you so very much. You might not realize this , but to be in the restaurant business for 40 years, we have to have a LOT of great customers like you. Hope to see you again soon.

Reviewed November 21, 2021 via mobile

Ignore the hateful negative reviews on here for real. I ordered delivery from them last night at around 3 am because I didn’t feel like leaving my hotel and was super hungry. Ordered mozzarella sticks, regular size meat pizza, and bread sticks. Their website states...the delivery time is usually 65-75 minutes so I had every intention of waiting patiently. Food showed up to my hotel room in less than 30 minutes. Driver was super friendly and professional and even thanked me very much for the tip I left ahead of time when placing my order. Food was all delicious. Ate some more of the leftovers for lunch today. Also, reading some of the reviews on here and the owner replying to them was a fun way to kill time while waiting for my food. I laughed really hard haha. Anyways, I’ll definitely order from them again sometime! Thanks guys!More

Date of visit: November 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
MrTUGO, Owner at Pizza Tugos, responded to this reviewResponded April 27, 2022

Nah man, Thank YOU so very much.

Reviewed November 3, 2021

I was hesitant to try Tugos after reading so many negative reviews. But I was hungry and Tugos was close by. I just wanted decent pizza and wasn't expecting much more. This place exceeded my expectations in every way. I placed my carry-out order in-person,...and was greeted by a very friendly helpful lady. As I waited in the bar area, several servers and the bartender asked if there was anything I needed. They assured me my pizza would be ready soon and it was. When I got back to my hotel, the pizza was hot and absolutely delicious. The ingredients were high quality and it was cooked to perfection. Was it a life-changing mind-blowing experience? No, but it was a darned tasty pizza that was better than anything else I've had in OC. And OC is a town where there's a pizza place nearly every few hundred yards. As far as the negative reviews go, I would offer a few insights based on my experience: 1. Good quality food costs money. People expecting cheap eats would probably be happier at Little Ceaser's or Domino's. 2. After meeting the hard-working staff, I have trouble believing complaints about "bad attitude" or rudeness. These young men and women seemed to genuinely enjoy their jobs. In times when many are understaffed and overworked, the crew at Tugos was friendly and attentive. I'm confident that if my order wasn't right, they would have jumped to fix it. Finally, I would differ with the people who say that the manager's (or owner's) responses to negative reviews show he doesn't care. I'd say they show the opposite: He seems to care deeply enough to want people to bring issues to the staff's attention IMMEDIATELY AS THEY HAPPEN so that they can fix things. Bottom Line: Tugos is great pizza served by great people. That's not easy to find these days... in OC or anywhere else.More

Date of visit: November 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
MrTUGO, Owner at Pizza Tugos, responded to this reviewResponded November 5, 2021

Actually YOU ROCK! Thanks so very much for taking your valuable time to post this awesome review. You see what we try to do every single day. So glad it shows. Thank you!

Reviewed September 17, 2021

We visited the area, stayed in a nearby hotel and this was place was down the street so we decided to try it on our first evening. While the waitress was nice the food was nothing to write home about. It's an average place with...average tasting food. The chicken in the caesar salad was dry and tasteless. Will I go there if I'm in the area again? Nope. But at least we tried it and know for future reference. Wish I had pics of the other items we had....sorry.More

Date of visit: August 2021
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
MrTUGO, Owner at Pizza Tugos, responded to this reviewResponded November 5, 2021

Well Ok then. Thanks for coming in.

Reviewed September 6, 2021

I ordered a chicken cheesesteak and received beef, I simply called and asked for a refund, was transferred to a manager. He told me I was incorrect and it was beef, I told him I know the difference between the two and was happy to...send a picture. He declined and asked if I still had the sandwich and said he would send someone to pick it up and hung up on me, I called back and asked for managers name, he was the one that picked up and refused to give me his name, hung up on me again, submitted a complaint, Scott Heise, the owner responded, and said it was likely a chicken cheesteak and asked if I still had it, I do, no response. I don’t care about 8 dollars, but no one talks to me like that and doesn’t get called out, will never order from them again, incredibly rude! Also, tipped the delivery guy $5 so I’m not a cheapskate trying to get away with a free sandwich, it’s still waiting for them to “pick Up”,More

Date of visit: September 2021
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
MrTUGO, Owner at Pizza Tugos, responded to this reviewResponded November 5, 2021

Not sorry. Although we were happy to refund, or replace your sub,(which was in fact chicken, thanks for the picture) that was not good enough for you. Hint, act like an adult when calling us, yelling, screaming, using foul language, is not something that I...More

Reviewed August 8, 2021

Don't ever try to complain about the poor quality of their products. You will be subject to verbal abuse and snarky responses from a "manager" who clearly despises his customers.

Date of visit: July 2021
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
MrTUGO, Owner at Pizza Tugos, responded to this reviewResponded August 19, 2021

Well sir hopefully you heed the advise your Mother gave you when you were young " if you dont have anything nice to say" ...................DONT say it ( Maybe she didnt tell you).

Reviewed July 19, 2021

Worst food experience I've had in ocean city. I ordered a large pizza and Buffalo wings for delivery. We waited an hour for the food and when it arrived we were utterly disappointed. The wings were dry and greasy. The pizza was smashed in the...middle and the box bent up as if someone had sat on it. When I called to complain expecting them to offer us some compensation for a future visit, the representative told us the wings are suppose to be that way and the only way he could replace our pizza is if we give him the original pizza back. My children are not going to wait another hour to eat. His response was give me the pizza back or nothing. It is a shame that not only the food was a let down but the customer service was an embarrassment. There are Wayyyyy too many restaurants in ocean city to waste a dime here. NEVER AGAIN!More

Date of visit: July 2021
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
MrTUGO, Owner at Pizza Tugos, responded to this reviewResponded August 19, 2021

I guess it wasnt really that bad if you ate it. And which one is it the wings were dry or greasy? It would be impossible to be both. Happy to fix any of our mistakes BEFORE YOU EAT YOUR ORDER!

Reviewed June 28, 2021

Coming into town we had a hungry crew - pizza it is. Convenient to the grocey store (& a cocktail at the Green Turtle while we waited). Good pizza. the hit of the order was the God Father pizza. We should have ordered more of...that. No leftovers.More

Date of visit: June 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
MrTUGO, Owner at Pizza Tugos, responded to this reviewResponded August 19, 2021

No better testimony than "no leftovers". Thank you.

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Questions & Answers
Ask a question
ladydi4320
May 4, 2016|
Answer
Response from MrTUGO | Property representative |
Absolutely! Monday thru Friday 3-6 at the bar. Half price crafts, $2 Miller Lite and Yienglings, $1.99 rails and $1 slices. See you at 3. Scott
1
Vote
ladydi4320
May 4, 2016|
AnswerShow all 4 answers
Response from Chankhe |
Yes they have the happiest hour around town. $1 cheese slice, $2.99 craft beers, $1.75 Miller lite and yuengling and $1.99 rail drinks.
1
Vote
fatchef9
August 5, 2015|
Answer
Response from MrTUGO | Property representative |
Jeff, We use timed conveyor ovens so burnt pizzas are extremely rare. If you provide the phone number you used to place your order I would be happy to check in to it. And of course as always we are open until 4 am so we... More
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PIZZA TUGOS, Ocean City - 11623 Coastal Hwy - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about Pizza Tugos

Yes, Pizza Tugos offers takeout services.

Yes, Pizza Tugos offers delivery services.

Pizza Tugos is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 3.5
  • Service: 3.5
  • Value: 3.5
  • Atmosphere: 3.5