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Starbucks should be standardized - and that includes customer service - but unfortunately, the Starbucks in Glen Bernie did not get the memo. Someone needs to remind their staff that they are a service oriented establishment.
Can't say how many times I've come to Starbucks and they've gotten my order wrong. Sent them a note about it. They sent me a free coffee. It's not the point though that it was wrong. The point is that it's wrong often. By the...More
I tried a new drink (the vanilla spice latte) and it was terrible. I spoke with the baristas and they offered me another drink, I opted for just a regular coffee and they gave me a coupon for a free drink on my next visit....More