UNDERCOVER RACISTS! BLACKS AND PEOPLE OF COLOR BEWARE!
IF I COULD GIVE NEGATIVE 25 STARS I WOULD! I placed an order for a cake yesterday. It hasn't even been 24 hours. I kept thinking about the level of customer service that I received yesterday when...I placed my order. I really wanted this order because one I liked the previous service I received at this bakery, and two I wanted this cake for my sister's graduation. So this morning I called to cancel my order. The first person who answered the call gave the phone to a manager who quoted that there was some bogus reason that she couldn't refund the $ to me but could only grant store credit. Of course I am upset because I am requesting to cancel the order for a reason NOT just because I don't want the cake. Yesterday when I ordered the cake the young white guy who took my order, while he took it, it's like he did so begrudgingly. My sister wanted a yellow cake with white buttercream frosting, but then when I looked at the form, she wanted to know what some of the other flavors tasted like. We both like coconut cake, so I asked the guy what coconut taste like. He took a cupcake from the display, and again he did all this but begrudgingly. When he gave me a plastic spoon to taste the cake, he threw it on the counter. That was strike #1, but I didn't think much of it at the time. Then, the kicker was when I paid for my cake order. I handed my card to him in his hand, but he then placed it and the receipt on the counter. I thought about this all night. Now I know this bakery is in the Atholton High School area, and they have had some racial issues with some of their students calling black students the N-word. And his treatment of me throughout my visit reminded me of that. I thought would he have thrown a spoon at a white customer, or would he had given it to them? The same for the card on the counter. To top this off, the so-called manager with whom I spoke never once cared to ask why I was cancelling the order. When I asked to speak with someone other than her, meaning the owner, she refused, telling me he will be in some day this week and that she was not going to put me in contact with him. She never ONCE asked me why I wanted to cancel the order. And when I pushed her on her lack of concern, she began to explain to me how she handles customer service calls. If the customer doesn't outright tell her what the problem is, she doesn't ask.
Again, she came on the phone quoting to me their refund policy, never once asking what was the problem. She didn't even have concern in her voice at all. So this tells me the type of people I have been patronizing all these years. If I had been white, she would've done everything she could to rectify that situation. When the call ended, the manager didn't even explain next steps or anything just bye. I even gave her the opportunity to act like she even cared by telling her I would expose her bakery on every review platform possible. What was the result? Dead silence! Again, if I were some rich white woman, does anyone even think this would have been her response? I can answer that for myself. Everyone tends to think Columbia is this little community insulated from racists, but I know it to be a tad different. Every now and then I will have one of these experiences here, and I'm glad when they happen because they show me who people really are. Just wish I had found this out the other times I'd been here. I guess it took ordering something more extensive than a cupcake or cookie for them to show how they really feel!
I have been to Touche's several times. In fact, I just went to their other cafe bakery in Elkridge the other day for the first time. No, I don't want a store credit because this means I would still have to spend my $30 there at your store. But when I tell you I will NEVER patronize this bakery again, I will NEVER. And ANY black or person of color that I know who is even remotely thinking about patronizing this bakery, I will point them to this review. So no, I don't want to come back into your bakery and spend the $30 for store credit. And it's fine that you have gotten $30 off me. I will survive and order my sister's cake from a bakery that will actually treat me like a customer. But rest assured, your racist bakery will reap what you sowed on the back end.More