Been here several times, and have always been happy with both the food and the service. This is the first time going since COVID-19 hit and taking that into consideration, I was more understanding of how restaurants run these days.
We were seated quickly, at...an outside table near the parking lot, which was fine with us. We waited nearly 15 minutes for the server to come and get our drink orders. By then we had already decided on our meal requests so we opted to order everything at once. Our food arrived within a reasonable time (we had ordered a blackened haddock salad and grilled fisherman's platter to split). However, our food wasn't delivered by our server, it had been run out to us by another server.
We immediately observed that our salad dressing was incorrect, there was no ketchup for the fries, no extra napkins that we had requested, and no small plates were provided as we were sharing. The other think we noticed was the grilled Fisherman's platter we ordered was very SMALL. Coming from Maine, a fisherman's platter is normally heaped with assorted seafood and fries, this "platter" was a single serving casserole dish with about 6-7 HALVES of average sized scallops (they were cut in half to make it look like there was more of them-shame on you!) and maybe 6-7 small shrimp. Fries came in a separate basket, which was fine. We assumed that our server would come back to check on us, but she didn't. We waited patiently for a few minutes and no sign of her. We decided to just eat what we could as we didn't want our food to get cold.
Meanwhile my water glass sat empty. Our server was nowhere to be found. At this point, I was thirsty. The food itself was fine for what it was. The blackened haddock salad was good, the half-portion of seafood was pan-seared nicely, and the fries were well, fries ...
Finally our server showed back up as we were finishing. She started clearing the table without asking if we were done. She saw my empty glass and automatically just took it away, not asking if I wanted anything more to drink. Then she attempted to take my boyfriend's half-full glass away. He kindly told her that he wasn't finished with it yet and to please leave it. She didn't bother asking how everything was. She obviously didn't care. She did try to offer the dessert menu which we politely declined as we just wanted our check. Upon returning with the check, I gave her my credit card immediately so we wouldn't have to wait another 10-15 minutes to get out of there. Once she returned with my card and the bill, we settled up and left. We are normally big tippers and always give more than the recommended 20%, especially with what's going on in the world today as servers are working harder than ever to support themselves. Today's service barely warranted 10% much less 20%, it was really disappointing.
Maybe next time we'll just do take out :/More