I ALWAYS stopped here on my annual pilgrimage to Boothbay for a nice buttery lobster roll. Well I did just that on my way into town. I ordered the "Naked Lobster Roll" as opposed to the lobster roll with mayo. I always get it naked...! When I brought the food to the car my friend said the lobster is cold. Getting ready to eat it with drawn butter, I felt the meat and it was refrigerator cold. Had I put drawn butter on it the lobster would have solidified immediately which seems kind of gross. I brought the lobster roll back up to the window and asked if they could heat it up a bit. (maybe 30 secs in the microwave ?} The girl at the window loudly said "no !". You ordered it naked and that's what you got ! I said if I put the butter on it it's not going to be very good because the meat is so cold. She said "that's how we make them." I said I stop here often and always get the warm, buttered lobster roll and Karen herself turned around and 1/2 shouted "you never got a hot lobster roll here, we don't make them that way". Then the semi-toothless chef {?} piped in to further scold me for asking that it be heated. He yelled "it's already cooked, if I heat it up it will be like rubber !" I don't think 30 secs in a microwave, just to take the chill off is going to ruin it. Even if it does, I already paid for it and I own it ! At that point all 3 of them were yelling at me and refused to heat it. I ended up throwing the lobster roll at them and told them to shove it up their a#$. All this because they refused to nuke it for 30secs. I thought the customer was always right and I don't think my requested was that far out that I should not have been accommodated. I was really disappointed in their rotten attitudes and my "go to" place is officially gone ! Never again !!!!!More