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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Chinese, Asian
Meals
Lunch, Dinner
FEATURES
Takeout, Seating, Television, Wheelchair Accessible, Table Service
Reviews (44)
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44 results
Traveler rating
12
20
7
4
1
Traveler type
Time of year
LanguageEnglish
Traveler rating
12
20
7
4
1
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Reviewed January 30, 2022

This is a very average Chinese restaurant. Covid has taken a toll but they are working hard to over come staffing and supply issues. Carry out has suffered as items are left out of orders so always check before leaving the restaurant. They have lots...of new staff that need a lot more training. The basic noodle dishes are good and dim sum.More

Date of visit: January 2022
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Reviewed January 28, 2022

The personnel of Jade Palace, apparently, are sufficient ... so that this excellent restaurant can again, offer a steam-table of many items, for a certain function. Fortunately, also, most or all of the old menu is available ... either for dining-in, or for take-out. I...asked for (take-out) the Cantonese Peking Duck, in a half-size portion. EXCELLENT, again, in how the duck was chopped-into the usual, manageable portions, even in a "to-go" container, as the latter was FILLED, proportionately! Thus, the Jade Palace should, again, gain it's place as one of the BEST of the numerous, fine Chinese restaurants/cuisine in this area.More

Date of visit: January 2022
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Reviewed October 25, 2020

When you order take out, sometimes errors occur. We had an issue we didn’t notice until I got home. When I took the problem meal back, the owners accepted responsibility and corrected the issue. This was an exceptional customer service experience. The remembered me the...next time I ordered and were kind enough to throw in some extras. Could not be more pleased. This will be our go to place for Chinese from now on. PS. Food is pretty good too!More

Date of visit: October 2020
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Reviewed March 23, 2020

This restaurant had a great carry out business and delivery. They had everything organized. They suddenly closed on Sunday. They are not taking carry out or delivery orders. The sign gave no date for reopening. This is a really good restaurant and I hope they...will reopen after the virus emergency ends.More

Date of visit: March 2020
Helpful?1  
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Reviewed January 29, 2020

I took my family to Jade Palace for dinner after coming back from cruise and my wife did not want to cook. This is my go to restaurant when I want Chinese. Most reviews compliment their buffet which is good but the dim sum is...what I most enjoy. It is not a very big list but I know of only one other Chinese restaurant that truly sell dim sum. My family of five had the buffet, the regular menu items and the dim sum. Everyone enjoyed their meal and we also shared. We even had leftovers to take home. The only reasons they don’t get five stars is they often have new servers and they may not be familiar with the menu and need help explaining some of the items on the menu.More

Date of visit: January 2020
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Reviewed December 22, 2019 via mobile

Sure, you can order off the menu but with a dinner buffet for two at at a little over $21 why not try a variety of food. Is it the best Chinese we have ever had? No, but still filling and a bargain. The restaurant...is clean and located in the popular Westport Village shopping complex.More

Date of visit: December 2019
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Reviewed October 12, 2019 via mobile

Sure, there’s not a lot of variety and they don’t have an ice cream machine like some of the buffets but it’s inexpensive. For those of us who have trouble choosing off the menu there’s still enough variety to find something to fill us up....It’s not the best Chinese we have ever had but still a fair deal for the price.More

Date of visit: October 2019
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Reviewed August 25, 2019

Chinese buffett. The buffett is not very large, limited selection. The food was warm but nothing special. The price was reasonable.

Date of visit: August 2019
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Reviewed August 12, 2019

Had not been here for some time. Thought I would try it again. The potstickers were pretty good. My companions lo mein was okay. My general tso's chicken was terrible. The meat was small chunks of mushy dark meat. The coating on the chicken was...tasteless and mushy too. The sauce had a good flavor... that is the best thing I can say.I just ate the vegetables and the rice. Not the place I remember.More

Date of visit: August 2019
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Reviewed June 22, 2019 via mobile

To be frank I’m not that big on buffet places. The Jade Palace offers both menu items and a dinner buffet starting at 5 on Saturday. That being said this is one of the few buffers I will go to. Go early when they first...open the buffet as everything is fresh. When I can’t decide what to get that’s when I decide on the buffet. You can pick and choose. It’s not an extensive buffet but there is enough to sample. Is it the best Chinese ever? Perhaps not but for a little over $21 for two it’s a good deal. Service has always been good and the place is clean. That’s a plus as some places can be a bit sketchy. Nobody needs to eat in a restaurant like that.More

Date of visit: June 2019
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Reviewed April 28, 2019

We were traveling through Louisville and found an authentic Chinese restaurant! Excellent food, great prices, and wonderful service. We really loved their Peking Duck and dim sum selections. They also have a lunch and dinner buffet with lots of choices that looked delicious. We will...come back!More

Date of visit: April 2019
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Reviewed February 12, 2019 via mobile

I went to Jade Palace to meet some friends. Because we met early (4:45 PM), there were not too many people, which was fine with us. The lady who met us and asked how many people we were, was very friendly. We had free tea...and water with lemon. They brought us the menu but we decided on buffet since there was a variety of food there, and looked really fresh. There were two different kinds of soup, rice, meat and vegetables, omelette, pot stickers, shrimp, and other variety of vegetables, meats, and seafood. It was very tasty, and fresh. There was also a variety of desserts: from fresh fruits,puddings, cookies. Our friend told us about the almond cookies. She said they were the best she had ever tasted. We decided to try, and they were surely delicious. The waitress said they were made by a lady who works in there. She makes them all the time because she always makes them delicious. And they were. The atmosphere is nice, people working there are friendly. Food was delicious. It was quiet there, and I like that because for me it is relaxing and we could talk with a normal tone of voice. I did not think on Tuesday the food would be fresh, but it was fresh (always think that during the week there would be food leftover from previous night). I was very please, and so were my friends. Buffet was $ 9.95More

Date of visit: February 2019
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Reviewed February 7, 2019 via mobile

You will not see many Chinese visiting this restaurant. One can find true Chinese food in San Francisco, New York, or Montréal. The food served at the Jade Palace was much too doughy and too sweet. We had a dinner and not the buffet. We...asked for spicy and I had to ask for their hot chili paste; which looked and tasted like it had been around forever. We took one bite out of their egg rolls and that was enough.More

Date of visit: February 2019
Helpful?1  
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Reviewed December 1, 2018 via mobile

A very good option for lunch in Westport Village. They had a very nice buffet on a Friday for lunch with pretty tasty options for a great price. I came back on Saturday for the dim sums. They were excellent too. The dim sum cart...didn’t have a lot of choices. We could have chosen from the extensive menu. We will be back!More

Date of visit: December 2018
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed August 27, 2018

We went for the buffet on a Saturday night and got right in and got seated. The food I had was good and I enjoyed it. My husband was disappointed in the lack of variety. It's a very small buffet, but I was ok with...it. My husband wanted to go to McDonald's afterwards because he was still hungry! The service was average, and the prices were fine.More

Date of visit: August 2018
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Carol G
July 12, 2018|
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Response from | Reviewed this property |
Inspected 1/22/2018. Rating is 96. So they have an A rating.
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JADE PALACE, Louisville - East Louisville - Photos & Restaurant Reviews - Order Online Food Delivery - Tripadvisor

Frequently Asked Questions about Jade Palace

Yes, Jade Palace offers takeout services.

Jade Palace is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4
  • Service: 4
  • Value: 4
  • Atmosphere: 3.5