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Steak 'n Shake

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2017 Highway 192 W, London, KY 40741-1623
+1 606-877-2712
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  • Excellent28%
  • Very good15%
  • Average19%
  • Poor17%
  • Terrible21%
Travelers talk about
“burger” (15 reviews)
“ate here” (4 reviews)
Restaurant Hours
American, Fast Food
2017 Highway 192 W, London, KY 40741-1623
All Details
Write a ReviewReviews (93)
Traveler rating
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1 - 10 of 93 reviews

Reviewed 6 days ago

We have eating at this establishment on other visits and have always enjoyed it. This visit was different. They didn't have enough wait staff to keep up. Buns on burgers were cold and stale. Cheese on burger wasn't even melted. Fries barely warm.

Thank Becky F
Reviewed 2 weeks ago via mobile

We were traveling,stopped at a hotel for the night and went to steak ‘n Shake service was horrible food was cold it took over 35 minutes to get our dinner and then after waiting for 8 minutes for someone to take my money I left...More

Thank lovestotravel428
Reviewed 3 weeks ago via mobile

Had great service. Food was hot and got it quickly. On our way home from vacation so it was good to be in and out fast.

Thank tnsmokygirl
Reviewed March 19, 2018

We waited over 30 minutes for our meal. The place needs to have a thorough cleaning. There were fresh ketchup smears on table and booth seats. The food was fine but it could use some major improvements. We heard a couple table complaining about the...More

Thank 678karlaw
Reviewed March 15, 2018 via mobile

This used to be an excellent version of steak and shake but now their service is worst than McDonalds. Not sure why they are continuing to let this place have horrible service. Maybe if the owners of the franchise would start looking at the reviews...More

Thank Matt J
Reviewed February 21, 2018 via mobile

Tasted fine but when they put the bun on they smashed it down and had the imprint of the fingers that’s how hard it smashed down.

Thank Ebeau67
Reviewed February 20, 2018 via mobile

Was in the drive thru 32 minutes for 3 small shakes. Finally got them, and pulled out. Tatted mine and if if turned it up side down it'd poured out like water. I got back in drive thru, called in talked to manager. Said I...More

Thank T S
Reviewed January 3, 2018

We recently stop by for lunch on our way to Ohio. We found the service to be very slow and the food was not good at all. I would suggest you not order the grilled chicken sandwich unless you like undercooked chicken. Fries were average...More

Thank Mike B
Reviewed December 30, 2017 via mobile

The place was dirty! Ketchup bottles, and “salt” shakers were covered in dried ketchup and looked like they have never been whipped down not just on our table on ever table. Gross The bathroom was awful my husband said the men’s bathroom floor was sticky...I...More

Thank Melissa T
Reviewed October 23, 2017 via mobile

Good food and service, we decided to eat here as we don’t have any near us. My husband loved his chocolate shake and I loved my burger!

Thank Anne S
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Restaurant Details

Rating summary
  • Food
  • Value
Lunch, Dinner, Late Night
Restaurant features
Takeout, Seating, Waitstaff, Wheelchair Accessible
Good for
Kids, Families with children
Location and Contact Information
  • Address: 2017 Highway 192 W, London, KY 40741-1623
  • Location: United States  >  Kentucky (KY)  >  London
  • Phone Number: +1 606-877-2712
  • E-mail
Steak ‘n Shake is a classic American brand famous for the Original Steakburger™ and hand-dipped Milk Shakes. Stop in today for breakfast, lunch, dinner or late night. Dine in, drive thru or carryout.
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