The 13th Street Knollas does offer above average pizza, but don’t rely on either its website or downloadable menu to plan your meal. Call the store directly for accurate information on hours, etc.
As someone who travels weekly throughout the year, there is little more...annoying than wasting time making arrangements based on a website or advertisement that is incorrect or misleading.
In the case of this Knolla’s, it is apparently a little of both.
Unable to get out this evening, we checked the website to ensure we were still within Knoll’s advertised delivery hours. Having done our due diligence, we then went through the exercise of working with their downloadable menu to determine our order…apps, pizza’s, breads and desert. Armed with order and payment method in hand we attempted to call in the order, only to find we had been duped…Delivery was not really available as described on the website.
They did offer carryout, but delivery had been “closed down for the night”. I offer that as a quote because the young man on the phone repeated it three times…apparently because my asking why it was closed almost 2 hours ahead of the advertised time indicated I must be slow witted. After I explained carefully that I had understood his statement the first time, and was asking a new question…hoping for a new response…he explained that they only shutdown delivery that early sometimes, usually they shut it down 30 minutes before the advertised time.
So the usual practice was only to mislead by 30 minutes, rather than 2 hours.
I made the call because of the advertised delivery. Accepting carryout as a substitute I would not do as a matter of some small business principle…advertising one thing only to offer another is called “Bait and Switch” in most businesses.
For most folks it is a small thing, but for those of us who spend a significant portion of our lives on the road it is greatly annoying. We don’t have time to develop the secret, local knowledge of how a business really operates.
If delivery stops sometimes at 7:00 pm and sometimes at 8:30 pm say so…don’t tell us 9:00 pm if it isn’t true. Out of respect for the value of your time I will prepare my order and payment before I call, please respect the value of my time by not making that effort a wasted effort.
If you are unwilling to adhere to the advertised time, then removed the time from your website. It is really just that simple.
Lot of words over a minor false advertisement…but I was able to write this in significantly less time than it took to coordinate a group order that turned out to be worthless.
The food…when it is available as advertised…is worth a stop, and the young man I visited with was polite and courteous, even if he did not understand why a customer might expect accuracy and integrity in the business posting.More