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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
American, Bar
Meals
Lunch, Dinner
FEATURES
Takeout, Seating, Television, Wheelchair Accessible, Serves Alcohol, Table Service
Reviews (67)
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67 results
Traveler rating
17
24
10
10
6
Traveler type
Time of year
LanguageEnglish
Traveler rating
17
24
10
10
6
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Reviewed 3 weeks ago

I took advantage of their free meal for Veterans on November 11 and was pleased by their generosity, friendliness and the quality of food. Service was prompt and I had a chance to visit with a few other Vets,

Date of visit: November 2020
Helpful?
Reviewed December 4, 2020 via mobile

I only gave it a three star because it is an average restaurant. The portion sizes are huge and this is a great replacement for crappy fast food. I was disappointed in the curbside delivery service. My order was to be ready at 7:15pm and...at 7:16 pm he came out to collect my money for the order. At 7:32 I walked inside and said when is my food going to be ready. He had it sitting on the counter because he couldn’t find my receipt. So not only do I have to keep it warm for the drive home, it was sitting on a counter top for 16 minutes getting cold. I had to reheat it when I got home. This place for dine in is great, but with COVID we are not able to do dine in for safety reasons.More

Date of visit: December 2020
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Reviewed September 12, 2020

We ordered a quesadilla burger and a salad. We ordered at 4:15 for pick-up at 5:30 on a Thursday evening. The food was fine, but we waited until 5:50 for our food to be ready. The restaurant was largely empty with many wait staff doing...nothing, while a single employee was apparently in charge of getting pick-up orders done. It appears to be a management problem.More

Date of visit: September 2020
Helpful?2  
Reviewed September 11, 2020

Ordered online through the Applebee's website on 8-27-20. Arrived at the projected pick-up time and waited for 10-15 minutes before could get anyone to assist me. While waiting staff appeared to be in confusion of their roles, as the restaurant wasn't overly busy, and there...was only one person before me having his total adjusted for his to-go order. After receiving my order, it was noticed that they missed a side item that was an up-charge of $2.99. After waiting 3-5 minutes with no service I left and called the restaurant at home. The manager apologized and stated he would have a gift card sent to my address. Two weeks and a day, and it still has not arrived. On the plus side, staff was all friendly, when service was given, but everything appeared pretty disorganized.More

Date of visit: August 2020
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Reviewed February 19, 2020

Met my girlfriend at this Applebee's in Council Bluffs to celebrate our four years together. It was a early on a Wednesday night so I arrived first and was seated right away. Got waters while I reviewed the menu. Wanted to order an appetizer to...enjoy while I waited, but waitress disappeared and didn't show up for 15 minutes. Finally ordered nachos and two drinks to wait on my date. Drinks arrived quick enough but nachos didn't show up till after my date 10 minutes later. We decided to make a meal of appetizers, so ordered mazzerella sticks and onion rings. Nachos were nicely presented, but lacked little meat (I ordered beef), not much cheese, and a sprinkle of chopped tomatoes - not salsa as advertised. I've had nachos at 100's of bars, and the we're at best 2 out of 5. Mazzerella stick were not much better, average (3 out of 5) but onion rings not even average - 2 out of 5. Heavy breading and undercooked onions. Not the best showing for this restaurant. Probably will not come back.More

Date of visit: February 2020
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Reviewed October 5, 2019 via mobile

On a road trip where we have been eating poorly and decided for a healthy meal as we headed home. Busy place with families, couples and larger groups. Connie G was our waitress. She greeted us with a smile and took good care of us....I had the Tuscan Garden Shrimp salad and my wife had Strawberry chicken salad with balsamic dressing. Both were tasty with fresh ingredients and were large enough to satisfy us for dinner. Total bill with 2 ice teas was a reasonable $31.00. Nice establishment.More

Date of visit: October 2019
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Reviewed September 17, 2019

Questionable food, terrible service. Let’s see, I ordered the four cheese Mac & cheese with honey pepper chicken tenders. It came quickly, nice & hot...minus the cheese. I didn’t notice immediately. I ate my chicken, traded bacon to my fiancé for some of his shrimp....Got to the noodles....and no cheese. I mix it up...no cheese. Just the honey pepper sauce on the bottom. Very gross. So I don’t eat the pasta, and my fiancé asks the server for cheese. A manager comes back and begins a speech about how they don’t carry fresh cheeses, it would be impossible to keep up if they wasted time on fresh cheese, etc. I cut her off and explain we didn’t mean fresh cheese. I only wanted the cheese meant for my Mac n cheese to be put on my Mac n cheese..so that it would actually be Mac n cheese. She says okay and leaves. My server returns with a cup of shredded cheese...... We were confused. Then she came back with a box saying her manager said I’d be taking my food to go..... I assume she meant I’d take the cheese and the noodles home and reheat it there to make Mac n cheese? I laugh and say no, I am not taking it home. She responds “ok” and without another word removes everything and leaves. We hadn’t been there long, so my fiancé is still eating. She never reappears until the end to ask if we want receipts. We hadn’t paid yet because he’d just finished. That’s when I realized I wasn’t getting food back I did explain I don’t like to complain. I didn’t ask for anything. No compensation. Just the cheese to make it Mac n cheese. So yeah. I give it one star. Really this place doesn’t deserve that. I’ve been here before & we got bad food..we didn’t complain. It was years ago and I assumed it was a bad night. Our server then warned us against half the menu. That says a lot. I’m both baffled & amused by the managers thought process. I mean....really? Yes, we left a tip for our server. She was decent for the most part & it’s not her fault. I’ll add we were amused by the greeters “I don’t know anything about this place let me get your server” & our server “I don’t really know about the food or what it’s like or what’s in it”. Stay classy Applebee’s ❤️More

Date of visit: September 2019
Helpful?
Reviewed April 1, 2019

Have never had a bad meal at any Applebee's but on this visit it was just off a bit ?The server was a bit on the slow side and the great menu choices of past visits has been replaced. Still a good meal but more...pricey then previous meals ! Won't give up on them though ! Will be back to Applebee's again.More

Date of visit: February 2019
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Reviewed March 25, 2019

Each year as we head home from Colorado in March we stop at Applebee's in Council Bluffs. This restaurant always is busy and buzzing with energy and life. The facility is clean with nice restrooms and the menu is a mile wide with something for...everyone as well as many deals and combo meals with several options. We generally sit at the bar and our bartender/server Sue is always welcoming and friendly like an old friend. Service is quick and fast and the food is generally tasty as well as plentiful. The price is right and hte food and service is always good!More

Date of visit: March 2019
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Reviewed December 30, 2018 via mobile

My husband and I were traveling through Council Bluffs, Iowa about supper time and decided to get something to eat at Applebee's. We both had the honey ribs from the 25 dollar for 2 from the regular special. The food was good as expected. The...waitress was excellent even though they were extremely busy. She was attentive but not in the way. We left satisfied.More

Date of visit: December 2018
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Questions & Answers
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Departure04160578422
December 4, 2018|
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Response from ccherne | Reviewed this property |
I was there on Saturday and did not see a promotion like this.
1
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KKDKennedy
May 29, 2016|
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Response from KATHRYN K | Reviewed this property |
I'm not sure if they take reservations.
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