Happy Wok

Happy Wok

Someone from this business manages this listing.
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+1 815-395-8600+ Add website
Hours
Sun
10:30 AM - 10:00 PM
Mon
10:30 AM - 10:00 PM
Tue
10:30 AM - 10:00 PM
Wed
10:30 AM - 10:00 PM
Thu
10:30 AM - 10:00 PM
Fri
10:30 AM - 11:00 PM
Sat
10:30 AM - 11:00 PM
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Ratings and reviews
3.0
3.0 of 5 bubbles

There aren't enough food, service, value or atmosphere ratings for Happy Wok yet. Be one of the first to write a review!
Details
Someone from this business manages this listing.
Learn More
CUISINES
Chinese
Meals
Lunch, Dinner
FEATURES
Wheelchair Accessible
Is this restaurant family-friendly?
3.0
3.0 of 5 bubbles12 reviews
Excellent
4
Very good
3
Average
0
Poor
0
Terrible
5
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

Boomer C
Hardy2 contributions
1.0 of 5 bubbles
Jan 2023 family
To the Owner, Read Your Review and Start Improving or Close your doors. Also, you raised you prides and shrunk the portions of food. Egg Rolls are half the size, soup is now doubled. And, the family size is the same size of the Lunch. If you take the family container and pour it into the styrofoam lunch container it is the same amount. I observed them do it and it’s just Horrible. I will never come back as there are too many restaurants to provide you my money anymore. Not worth the headaches. Friday, January, 13th. 2023 Estimated: 12:00pm Some of the worst customer service ever, since the new ownership. No one at front counter to assist for what I entered for. I waited and after 3-5mins a Latin Female Order Taker, stepped up while adjusting her clothes and not washing hands. I stated that my name was within her book because of horrible, bad order that was majorly made incorrectly on a previous date. My info was provided when I called in the problem. This woman looked in the ringed paper note booklet and stated she could not find it. And, then asked me what I had and the problem. She quickly responded we don’t make the food that way. I responded quickly that you do make that way when you pay extra money for it. And, she got mad and refused to assist me and was rude, making me get angry also. Customers enter to get the correct food as requested when paying a small ir large amount of money. With that said, the order taker or individual that packed the items to go should always look inside the bag and verify what is to be given and to what customer. I never entered to get a hard time, only to be provided what I paid for and requested. Note: I have been a customer for a possible 20years and anyone can imaging how much money has been provided to this location per year. And, Now because of the horrible treatment and disrespect, you have lost our business. To the Owner, Read Your Review and Start Improving or Close your doors. Also, you raised you prides and shrunk the portions of food. Egg Rolls are half the size, soup is now doubled. And, the family size is the same size of the Lunch. If you take the family container and pour it into the styrofoam lunch container it is the same amount. I observed them do it and it’s just Horrible. I will never come back as there are too many restaurants to provide you my money anymore. Not worth the headaches
Written January 13, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Rudy V
37 contributions
4.0 of 5 bubbles
Mar 2019 business
While in Rockford this is my favorite Asian take out. The food is hot (and spicy if desired and I do), more than enough for one, and very tasty. I order two egg rolls with hot mustard and Governor Tso chicken, which comes with a boat load of rice. Only takes 10 minutes and is not expensive. They have a good selection of delicacies. This is must stop in...just say'n...
Written March 19, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

HocusSchmokus
Rockford59 contributions
1.0 of 5 bubbles
Dec 2018 family
We had a delivery order. The whole thing is a bit confusing, but we had two separate orders placed for one address (which I wasnt comfortable with, but without telling us, my sister went ahead and placed an online order ahead of our phone order). So there were two separate orders for one address, one paid online, one was to be paid cash upon deivery. We should have just placed one single order, but she ordered ahead and paid with a card. She jumped the gun. We were just planning to pay our part of the order with cash, while she paid hers online with a card. HOWEVER...once the delivery driver showed up, it was one hour and twenty minutes after placing the orders, which is unacceptable no matter what. We paid him our cash for our part of the order (since my sister's order had already been paid online), but the only food he delivered was the food my sister had ordered. We did not realize until after he left that our portion of the order was missing. We called the restaurant to try to get the rest of our order delivered, especially since we had paid the man cash for our portion. The driver claimed we had refused our part of the order. Absolute nonsense. He must have pocketed the cash we gave him. We got the food for my sister's online order in which she paid online with a card, but the rest of the food was not delivered. The restaurant refused to deliver the rest of our food. When I called them to try to clear this up, they basically called me a liar and told me the driver said we refused part of the order. We did not refuse any part of the order. We paid not only the online order, but we handed over $24 cash for the other half of the order, which he absolutely must have pocketed and then lied to his manager about it. We are out $24 & half our order. We have been customers for over 25 years, but unfortunately because of this, we will no longer frequent this establishment. Being called a liar and being ripped off is the one and only strike I'll stand for. There are plenty of other places in town to get "chinese" food. Their food is mediocre anyway. We only go there for a quick, cheap meal. No more. We're done. I will not be treated like a scam artist. Their delivery driver flat out lied and stole the cash portion of our order without ever delivering the food that went with that portion of the order. Buyer beware...
Written December 8, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

BeeJay809
Rockford290 contributions
1.0 of 5 bubbles
Sep 2018 friends
Used to be my favorite place for Chinese food but no longer as new owner ship changed food and no smiles. Tempreture inside is uncomfortable that you do not want to eat on location. New ownership changed food flavor. Just not the same. So Sad as it used be amazing.
Written September 30, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

BeeJay809
Rockford290 contributions
1.0 of 5 bubbles
Aug 2018 solo
New Ownership and not the same frendly feeling and not the same food taste. Walking in and looking around they have empty cases and place is dead quite, no music, no greeting. Food, is blah and less flavor. Seems old owners and food is now gone. Not the same place.
Written August 5, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Tel B
10 contributions
5.0 of 5 bubbles
Nov 2017 none
I love this place. The food is hot, the employees are great with names and orders and the atmosphere jovial. You can dine in or take out, they even have a drive thru. Check it out.
Written November 9, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

BeeJay809
Rockford290 contributions
5.0 of 5 bubbles
Oct 2016 friends
I saw a previous customer state food is frozen! Not truthful at all! Dont listen to that person! Everything is made fresh right then and there, what ever you may want! Reasonable prices and with good quantity! Very friendly people! One of the best small places in town!
Written September 30, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

peteu
Rockford16 contributions
4.0 of 5 bubbles
Sep 2016 business
Standard Oriental food, Happy people work here so that makes it much better then it's peers, give it a try. you will like
Written September 26, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

dannyTheK
Chicago295 contributions
4.0 of 5 bubbles
Jul 2016 none
friendly, have-it-your-way oriental food restaurant has a large menu, and large variety. no hourly limit on lunch specials, with very reasonable prices across the board. most notable feature of this location, besides good food, is speed. --every time, in the door and out in less than 6 minutes. tried several lunches and a 'house special.' primo. // oh, yes, one more notable: a drive-thru. call first.
Written July 3, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Michael H
Mount Vernon491 contributions
5.0 of 5 bubbles
May 2016 none
This is my favorite Happy Wok location. Same staff for years, friendly and helpful. Food is excellent and service is fast.
Written June 16, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

MichellesCharmWorld
Rockford88 contributions
1.0 of 5 bubbles
May 2015 family
Beyond disgusting. Their food is frozen stuff heated up and their menu is NOT Chinese. This is a location just trying to please everyone, but managing to please no one. Dirty.
Written September 15, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

bleutalefly
Marion436 contributions
5.0 of 5 bubbles
Jan 2014 family
We were on way back from Chicago and just got hungry for Chinese. The GPS located this for us. We walked in and the gal at the front counter helped us with a menu, offered us coupons for a family deal. We ate right in house there and I will tell you this was some of the freshest tasting Chinese food I have ever had. There was newspaper clipping on the wall saying they had been voted best Chinese in the past and I can definitely see why. No issues with any sort of "after effects" from here by any of the 5 people in my family. Just wonderfully fast, hot, fresh scrumptious food. Would highly recommend this little hole in the wall, as it doesn't look like much from the outside.
Written February 5, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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HAPPY WOK, Rockford - 4770 E State St - Menu, Prices & Restaurant Reviews - Tripadvisor

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