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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
$10 - $16
CUISINES
Grill, Healthy
Special Diets
Vegetarian Friendly
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meals, features, about
Reviews (107)
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106 results
Traveler rating
31
23
28
14
10
Traveler type
Time of year
LanguageEnglish
Traveler rating
31
23
28
14
10
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Reviewed November 5, 2019

You fill your bowl with many healthy items and proteins , etc; but everytime the cooked meal comes back you can't find the particular ingredients you put in to start, or when they say double protein, etc; it is never in the return bowl- I...think they mix many meals together when cooking as nobody will know the difference after cooked anyway. Also very slow service, wait is usually long after turning in your bowl to cook. Be very suspicious of the "double" portions!!!!!More

Date of visit: September 2019
Helpful?
FlatTopGrill, Manager at Flat Top Grill, responded to this reviewResponded December 1, 2019

We regret to hear that you were not completely satisfied with your visit at Flat Top Grill. We strive to provide excellent service and quality meals to every guest and are disappointed to hear that this was not apparent during your visit. We always appreciate...More

Reviewed June 10, 2019

This used to be my all-time favorite restaurant any time we had to go to Peoria for medical appointments or to shop. For some reason, we had not been here in about 4 years. I was really happy to get to try it again today,...as we had to travel to the Veterans' Clinic for my husband's appointment. Some changes, and they were not bad. Meat is no longer on the self-serve part; we told our waitress which of the 3 included meats (beef, chicken, pork) we wanted, and it was added to our bowl after we handed it in to be cooked. There was a wide variety of vegetables to choose from. Both sides were out of noodles....a basic staple of my stir fry!! My biggest complaint was that the meat was very scrappy....not nice cubes of quality meat. Many looked like what I would cut off and throw away as I trim meat at home. Our server was mediocre. I usually base the tip on three criteria: does she come back and check on us, is my water glass refilled if necessary, and are extra napkins put on the table. She scores 1 out of three. Although she was pleasant and checked on us a few times, my water glass was empty, and she never asked if I wanted more or automatically filled it. I could not find the sauce I used to love...it was plum something, and it was no longer a choice. Our meal was ok, but nothing I will crave as I used to.More

Date of visit: June 2019
Helpful?
FlatTopGrill, Manager at Flat Top Grill, responded to this reviewResponded June 15, 2019

Ludwick2002, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Please don't hesitate to reach out at info@gomongo.com if there's anything we can do for you, we'd love...More

Reviewed June 5, 2019

So many choices of sauces and the glass noodles are gluten-free! The only thing that is missing is a bigger bowl!

Date of visit: March 2019
Helpful?1  
FlatTopGrill, Manager at Flat Top Grill, responded to this reviewResponded June 15, 2019

CristinW12, we are so pleased you enjoyed your visit to Flat Top Grill We hope to see you in soon!

Reviewed April 15, 2019

Good food, very reasonable. Made reservations for 24 people a day before. When we got there, they were not set up and we had to wait. Only assigned one waiter to us while still covering other tables. They ran out of brown rice. Waited for...about 15 minutes and still had no brown rice. Took my bowl of my choices of vegtables with an empty bowl advising when brown rice was ready to please mix with vegtables. When I got my bowl served there was no brown rice. Also, we had individual tickets and not many of the checks were correct. Also others orders of appetizers did not come until after our main entrees and drinks took forever. Just understaffed for a group this large. I have been to other Flat Tops, but not with a large group. There food is great. I think this location just was not used to large groups. I would go again, just not with a large group. Our waiter, Austin, was great, just would have been nice if he had more help.More

Date of visit: April 2019
Helpful?
FlatTopGrill, Manager at Flat Top Grill, responded to this reviewResponded April 24, 2019

Hello JudiR955, thank you; we appreciate your feedback. Please don't hesitate to reach out to us at info@gomongo.com if there is anything we can do to try and turn your experience around. Thank you and we hope to be of service to you again in...More

Reviewed February 10, 2019 via mobile

Great place for a family gathering or a date night and the food is fresh and everything tasted great.

Date of visit: February 2019
Helpful?
Reviewed January 17, 2019

This has been one of many times we have chose to eat here where the service is always great and the food ah-mazing....except this time...it was date night for us - we love Flat Top Grill b/c the food is always fresh and plentiful. Tonight...was different...they had a party of 30 people in the room off of the general dining area and they all decided to come out at once and get their bowls full just as my husband and I did...once full and ready to go on the grill we set ours down and 1-1/2 hours later we FINALLY got our food..I was pissed...they cooked all 30 of those people's food BEFORE they cooked ours which had been sitting waiting all this time !! If it weren't for my husband I would of walked out...that is just ridiculous ....More

Date of visit: January 2019
Helpful?
FlatTopGrill, Manager at Flat Top Grill, responded to this reviewResponded January 20, 2019

We would like an opportunity to make this up to you. If you are willing, please reach out to us at info@gomongo.com so we can work towards a resolution.

Reviewed November 6, 2018

Amazing place select your menu, and the add stuff in your bowl, put spices and condiments , dressings and give it for cooking, add bread our Paratha of your choice. They will serve you.More

Date of visit: October 2018
Helpful?
FlatTopGrill, Manager at Flat Top Grill, responded to this reviewResponded November 8, 2018

Hi Vinod B, thank you for taking the time to leave a review for us at Flat Top Grill. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you. We look forward to...More

Reviewed September 8, 2018 via mobile

First time eating here and it was a little overwhelming. Rice or noodles, protein or all veggies? And then all those different items to pack in your bowl. And then which sauce? Oh my! Then leave it at the bar to be cooked. Then, will...my combination taste OK? Turned out pretty good, but I couldn’t eat it all. Service was very good. Next time, I’ll take a little more time and get less.More

Date of visit: September 2018
Helpful?
Reviewed June 29, 2018 via mobile

We had not been to Flat Top in quite some time but wanted a change of pace. We were seated right away and our server explained how things had changed (now, you order your meat instead of selecting it off the buffet line) drinks arrived...quickly and veggie selection was great. Our stir-fry arrived quickly and was perfectly cooked and piping hot. Service was attentive throughout. Refills were perfectly timed. Two comments: I missed the garlic water sauce they used to have as one of the options, and we had *five* different people ask us how our meal was. I completely appreciate the attention, but it would have been nice if maybe a couple of them had compared notes. We will definitely be back again soon.More

Date of visit: June 2018
Helpful?
Reviewed June 26, 2018 via mobile

Flat top is a favorite of a couple kids in my family. It’s definitely a unique restaurant. I like being able to build, blend and change what you get from visit to visit. I personally enjoy flat top but for some reason it doesn’t always...agree with me. This happens on most visits so I tend to avoid it.More

Date of visit: June 2018
Helpful?
Lenise P, General Manager at Flat Top Grill, responded to this reviewResponded June 27, 2018

Hi Josh I am sorry to here that at times you do not have a great experience here. I strive to make sure food is always fresh. If you could please contact me at your earliest convenience to discuss further. I hope you do come...More

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