This was the third time in the last year we have gone to the Stadium Grill. The first time we went, the service was adequate, but the food was horrible. We are understanding, and realize everyone has a bad day on occasion. The second time...we went, we were seated at a table by the hostess and received our drinks within approximately five minutes. That was the only time we saw a server & no one ever asked if we’ve been waited on. After 25 minutes, we flagged someone down from the kitchen in order to pay for our drinks & left. Tonight, January 25, 2020, we were invited to dinner by some friends who were celebrating their anniversary. They chose Stadium Grill. We agreed, thinking that maybe we had just gotten unlucky and hit on two bad nights. Tonight only confirmed that not only is the restaurant poorly managed, but the server was incompetent and the food is still horrible.
It started out fine. Shortly after being seated, we were served drinks. We chose to place our appetizer order and our dinner order at the same time to avoid the server having to come back-and-forth.
As soon as the appetizers were brought, we knew we weren’t in for a pleasant experience. From the ranch dressing that could’ve passed for 2% milk, to the cold potato skins, none of us had high expectations.
A short time later, our dinners were brought out. All...but one. MINE! Three of the dinners were very simple. Steak. Medium rare. Steamed vegetables. And a baked potato.
The other two dinners were ribs/pulled pork and a plain cheeseburger with fries. Once the food runner placed all the plates on the table and realized that one individual didn’t have a plate in front of them,she politely asked if there was something she was missing. I informed her my entire dinner was M.IA.
Approximately five minutes later, our server came out and informed me that my dinner was now being prepared. To their credit this mishap was remedied quickly. A medium rare steak, steamed vegetables, and a baked potato were brought out within 10 minutes. However, my steak was chewy, cold in the center and, in my opinion, poorly cut. It is not very often that I leave a big portion of my steak on my plate, but I did not finish my meal. The potato was also cold and the steamed vegetables were barely warm to the touch.
To make this long drawn out story even longer, not one person, in our party of 5, finished their meal. Even the 12-year-old boy, who eats everything, left half a cheeseburger.
Our server then came back to the table to refill drinks, but evidently forgot what I was drinking, and proceeded to fill my glass of Sprite with water.
We each then received our bills. Two couples. Two bills.
We both paid with a credit card. When the server returned with our bills to sign, the other couple noticed that their bill had changed. After looking at both of the bills, we discovered that they were BOTH charged to my credit card and their bill was higher than the original ticket showed.
I immediately asked to see a manager, who apologized and advised he would fix the bills. After a considerable wait, our tickets were returned by our server, who apologized for the mixup.
The manager did discount both of our bills, but after this experience, we will NEVER go to the Stadium Grill again, nor would I recommend the Stadium Grill to anyone in the future.More