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Chen Chinese Cuisine

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270 North Randall Road, Lake in the Hills, IL
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31 Reviews from our TripAdvisor Community

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Showing 31: English reviews
Crystal Lake, Illinois
Level Contributor
180 reviews
102 restaurant reviews
common_n_restaurant_reviews_1bd8 90 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We have been to Chen's several times and typically the food is very good. Yesterday we stopped in for lunch. The restaurant was not very busy but we were ignored by the server/host (who was on a cell phone) as we stood by the entrance. After several minutes he finished what appeared to be a personal call and with no... More 

Thank chitown73
Crystal Lake, Illinois, United States
Level Contributor
98 reviews
47 restaurant reviews
common_n_restaurant_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed March 23, 2016

What always was a go-to restaurant has somewhat dimmed for us recently. The taste just doesn't seem to be there. We order take out more than dine -in at this location due to the overpriced drinks and slightly lackluster servers, but now I'm not even impressed by the take out. Will give it another try, but not our first choice.

Thank SuperMommyJen5
Huntley, Illinois
1 review
1 of 5 stars Reviewed January 28, 2016 via mobile

I went to the LITH location, food was great but service was not. Our server was first pushy, then absent from the table and not polite. When I received the check it had a charge for rounding which was not stated on the menu or posted anywhere in the restaurant. I questioned my server about the charge and was told... More 

Thank Rick C
Crystal Lake, Illinois
Level Contributor
260 reviews
115 restaurant reviews
common_n_restaurant_reviews_1bd8 80 helpful votes
5 of 5 stars Reviewed December 27, 2015 via mobile

There are two locations. .. the other one is in Crystal Lake. The interior is upscale Chinese.... very nice options of booths and tables. Great for casual lunches, intimate dinners, or larger groups. Tranquil fountain greets customers in the front entry. Good variety. ... I love the honey chicken and the cashew chicken. My husband is a fan of Mongolian... More 

Thank Heidi-ready-2-travel
Level Contributor
26 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 19, 2015

nice atmosphere, friendly staff. food is good with generous portions. lots of variety and they will customize some selections if you ask.

Thank John K
Level Contributor
30 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed August 24, 2015 via mobile

The staff were friendly but the food, take out, was not very fresh or hot. I was disappointed because many people have said good things about this restaurant

Thank Nicole C
Chicago, Illinois
Level Contributor
79 reviews
72 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed August 19, 2015 via mobile

Omg so good. I mean really good! Most dishes are fantastic but not everything on the menu is outstanding, stick with the traditional dishes. Fast delivery and fast service in the restaurant. Newer location is very nice, not that old style Chinese.

Thank Jennifer E
Crystal Lake, Illinois
Level Contributor
58 reviews
57 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed August 14, 2015

went to the Crystal lake il restaurant on Rt 14..6100 NWHWY ..very clean and service was good and food hot..large menu to chose from..

Thank janet f
Hampshire, Illinois
Level Contributor
30 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 31, 2015

We love Chen. The food is always very good and fresh. We usually get delivery but have eaten at the restaurant several times. Prices are very far for the amount of food and quality. Delivery is always very fast and the delivery people are always very friendly.

Thank Nathan L
Schaumburg, Illinois
Level Contributor
291 reviews
180 restaurant reviews
common_n_restaurant_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed October 18, 2014

We were craving Asian food and saw this restaurant as we drove by. We really enjoyed our lunches - they came with a spring roll and fried rice and the portions were big enough to take home for another meal. The food was hot and prepared to order, and service was good. We will definitely be back.

Thank bunky36669

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Restaurant Details

Rating summary
  • Food
    4 of 5 stars
    4 of 5 stars
  • Value
    4.5 of 5 stars
    4 of 5 stars
Chinese, Asian
Lunch, Dinner
Restaurant features
Delivery, Takeout, Seating, Waitstaff, Wheelchair Accessible
Good for
Families with children
Location and Contact Information
  • Address: 270 North Randall Road, Lake in the Hills, IL
  • Location: United States  >  Illinois (IL)  >  Lake in the Hills
  • Phone Number: 8153568899

Questions & Answers

Questions? Get answers from Chen Chinese Cuisine staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?