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Potbelly Sandwich Works

#352 of 8,177 Restaurants in Chicago
Certificate of Excellence
$
Neighborhood:
Downtown / The Loop
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190 N State Street, Midway Airport Food Court, Chicago, IL
312-683-1234
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Dining options: Dinner, Breakfast, Delivery, Seating, Takeout

TripAdvisor Reviewer Highlights

Read all 241 reviews
Visitor rating
  • 86
    Excellent
  • 114
    Very good
  • 28
    Average
  • 4
    Poor
  • 9
    Terrible
Rating summary
  • Food
    4.5 of 5 stars
    Service
    4 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4 of 5 stars
A couple of great salads

Next time I'll tell them to hold the cucumbers as my body doesn't like them. My wife liked the extras.

4 of 5 starsReviewed January 1, 2016
jim_albright
,
Waxhaw, North Carolina
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241 Reviews from our TripAdvisor Community

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Waxhaw, North Carolina
Level Contributor
112 reviews
67 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed January 1, 2016

Next time I'll tell them to hold the cucumbers as my body doesn't like them. My wife liked the extras.

Helpful?
Thank jim_albright
Level Contributor
20 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 23, 2015

one of the restaurants must to try while you are in Chicago, i tried the one in Michigan Avenue. they have plenty of branches

Helpful?
Thank Mohamed H
Ottawa, Illinois
Level Contributor
136 reviews
86 restaurant reviews
common_n_restaurant_reviews_1bd8 37 helpful votes
1 of 5 stars Reviewed December 16, 2015 via mobile

My mom and I stopped for what was supposed to be a quick lunch after a day of shopping. The restaurant was not busy but we waited in line for a while (literally, there were 2 people in front of us). The staff was very rude and unprofessional. When I said "thank you, goodbye" the girl actually said "yeah" very... More 

Helpful?
Thank AnnaNJohnny
Broomfield, CO
Level Contributor
81 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed December 15, 2015 via mobile

We ate at Potbelly Sandwich at the airport. The sandwich was great, warm but not to hot to wilt the lettuce. We had the Turkey, it was very tender.

Helpful?
Thank CityGirlFilmworks
Level Contributor
37 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed November 24, 2015 via mobile

Just wanted to give a quick shout out to Potbelly's chili. Chunky, satisfying, great amount of spice. Wonderful, quick, and reasonably priced option on a cold day.

Helpful?
Thank revlisad
Chicago, Illinois
Level Contributor
6 reviews
3 restaurant reviews
1 of 5 stars Reviewed November 1, 2015 via mobile

I am a frequent visitor of Potbelly and love the food. This location in downtown Chicago Theater district is the worst run Potbelly I have ever encountered. I have given them a few chances but they have never gotten better. The service is so slow, tonight just white I was standing in line they made the wrong sandwiches for 3... More 

Helpful?
Thank MagCal1111
Chino Hills, California
Level Contributor
61 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed October 12, 2015

My oldest son told me that the Potbelly sandwiches were better than Subway's...I have to admit he was right.

Helpful?
Thank AMISTAD144
Telluride, Colorado
Level Contributor
75 reviews
32 restaurant reviews
common_n_restaurant_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed October 5, 2015

Don't change a thing Potbelly's! I love your sandwiches and salads and cookies and everything! Consistent and delicious!

Helpful?
Thank ihearttravel13
Eagleville, Pennsylvania
Level Contributor
152 reviews
58 restaurant reviews
common_n_restaurant_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed October 3, 2015

Avoid those pre-packaged sandwiches. Get a fresh one, made the way you like it from Potbelly. Choose your sandwich style, bread, and toppings. Nice options for vegetarian and meat eaters alike. They also have soup and salads. Very quick service if you are in a hurry. Glad I stumbled upon it!

Helpful?
Thank Tracey B
Salt Lake City, Utah
Level Contributor
5 reviews
4 of 5 stars Reviewed September 30, 2015

Conveniently located to my hotel, I stopped in for a pulled pork sandwich. The variety of condiments was very good and the service was quick and efficient. Within a couple of minutes I walked in and out with a hot delicious sandwich.

Helpful?
Thank JFLEONE

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Restaurant Details

Location and Contact Information

  • Address: 190 N State Street, Midway Airport Food Court, Chicago, IL
  • Location: United States  >  Illinois (IL)  >  Chicago>  > Downtown / The Loop
  • Neighborhood: Downtown / The Loop
  • Phone Number: 312-683-1234

Price and Cuisine

  • Average Prices: USD 5 - 10
  • Cuisine: Delicatessen, Soups

Restaurant Characteristics

  • Good for: Families with children

Questions & Answers

Questions? Get answers from Potbelly Sandwich Works staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?

Staying in Downtown / The Loop

Neighborhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.