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The Palm Chicago

323 E Wacker Dr, Chicago, IL 60601-5282
+1 312-616-1000
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Neighborhoods
Neighborhoods
Overview
  • Excellent45%
  • Very good26%
  • Average18%
  • Poor6%
  • Terrible5%
Travelers talk about
“lobster” (37 reviews)
“salad” (34 reviews)
“filet” (16 reviews)
Closed Now
Hours
CUISINES
American, Steakhouse, Vegetarian Friendly, Gluten Free Options
PRICE
$$$$
RATINGS
Food
Service
Value
Atmosphere
LOCATION
323 E Wacker Dr, Chicago, IL 60601-5282
All Details
Write a ReviewReviews (347)
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1 - 10 of 320 reviews

Reviewed 2 days ago via mobile

Staying at Swissôtel and after a long day at conference thought I would take something back to my room. Called ahead and ordered a lobster roll. Was told 25 minutes, arrived at the desk to be told I needed to get it from a bartender....More

Thank Bah715
Reviewed 2 weeks ago

Held a corporate dinner and the private room as perfect. We had a dinner menu prepared for our event. The food was delicious. I would recommend the filet mignon. The guests were thrilled. I would definitely make this a restaurant to visit if staying in...More

Thank DebNY19
PhillipJ347, General Manager at The Palm Chicago, responded to this reviewResponded 1 week ago

Thank you, Deb! We are so happy to hear that your event was a success and that we were able to provide an excellent experience. We look forward to serving you again and please let us know if there is anything we could do to...More

Reviewed 2 weeks ago via mobile

We were seated in a booth that was rather chilly. The hostess kindly moved us to another area that wasn’t as cold. After a cocktail or two we were quite comfortable. Our server Elisha was very knowledgeable & helpful. Great experience. We will return.

Thank r0semaryn815
PhillipJ347, General Manager at The Palm Chicago, responded to this reviewResponded 2 weeks ago

Hello, Rosemary! Thank you for taking the time to share your feedback with us. I am very happy to hear we were able to accommodate you, that is always our mission. It was a pleasure serving you and we hope to see you soon. Cheers!

Reviewed 4 weeks ago

Rock solid steakhouse. I had the standard fare: NY Strip, couple of sides. As you would expect with a steakhouse, everything was pretty expensive. Steak all sides a la carte. Expensive but not unexpectedly so. I was actually pleased to see that they haven't caved...More

Thank JoWall22
PhillipJ347, General Manager at The Palm Chicago, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to share your feedback with us. We strive to provide the highest quality food, thus reflecting our menu prices. We are so pleased to hear that you otherwise had a pleasant dining experience with us and it is our...More

Reviewed 4 weeks ago

Superb service by an incredible staff. Very knowledgable and great presentation. Pricey but incredible quality. I cannot begin to say what incredible meals and memories have been made at the The Palm in Chicago.More

Thank Robert E
PhillipJ347, General Manager at The Palm Chicago, responded to this reviewResponded 3 weeks ago

Robert, First, we would like to again wish you and very happy anniversary and thank you choosing to spend it with us here at The Palm! Thank you for your valued opinion and feedback. It was our pleasure serving you and we hope to continue...More

Reviewed September 5, 2018

I had dinner one night and breakfast the last morning and was pleased with the service, the food and the atmosphere.

Thank StevenLaVigne
Phillip J, General Manager at The Palm Chicago, responded to this reviewResponded September 6, 2018

Thank you, Steven, for your wonderful feedback! It is our pleasure to provide quality service, food, and atmosphere. We hope to see you soon. Cheers!

Reviewed September 3, 2018 via mobile

So disappointing:( We went here tonight looking forward to Lobster Dinner. My husband received an email from the Palm for a Lobster Special Dinner. We had a reservation and looked forward to our dinner. It started with a small wait for a table at the...More

Thank Ncbeachlover5
Phillip J, General Manager at The Palm Chicago, responded to this reviewResponded September 6, 2018

Hello, Shannon. We are sorry that you felt your experience here with us was not pleasant. We attempted to have management, along with the chef, respectfully explain that We strive to deliver the highest quality food to all of our guests, which means choosing not...More

Reviewed August 28, 2018 via mobile

Way too much money for food that was bland and made with low-quality ingredients. The drinks were pricey and low quality too. Ambiance loud even with an empty restaurant. Bring a sweater too. The air conditioning was robust and they said they had no control...More

Thank Joseph G
Phillip J, General Manager at The Palm Chicago, responded to this reviewResponded August 28, 2018

Hello, Joseph. We are sorry to hear of your experience here with us. We strive to create an exciting, yet relaxing ambiance for all of our guests and we apologize if you were uncomfortable in such a setting. It is our mission to deliver the...More

Reviewed August 25, 2018

We have a daughter at DePaul University and come to Chicago regularly to visit her. We have made our rounds of the major steakhouses and have to say that The Palm is the best so far! The food is outstanding but is complimented by outstanding...More

Thank rossharris
Phillip J, General Manager at The Palm Chicago, responded to this reviewResponded August 26, 2018

Hello, Ross! It was our pleasure serving you and bringing your family together here in Chicago! I will pass the kind words along to the team and we hope to see you very soon! Cheers!

Reviewed August 22, 2018

Had drinks at the bar to celebrate our anniversary. The bartender was fun, and suggested great drinks for your celebration.More

Thank Molly H
Phillip J, General Manager at The Palm Chicago, responded to this reviewResponded August 24, 2018

Hello, Molly! Thank you taking the time to share your experience. We are so happy to hear that you shared such a special weekend with us and that we were able to make it special We wish you a very happy anniversary and cheers to...More

Nearby
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a
good starting point to sample the city's energy and
flavor. This central business district boasts
Michelin-rated restaurants, upscale hotels, premier
shopping, and enough arresting architecture to keep
your camera busy for hours. You won’t find too many
photo galleries of downtown Chicago without a shot of
Millennium Park and Cloud Gate (“The Bean”), one of
...More
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Ask a question
Questions & Answers
Art K
March 26, 2017|
AnswerShow all 7 answers
Response from Manuel G | Reviewed this property |
Business casual
1
Vote
Soxnole
September 18, 2015|
Answer
Response from Frank P | Reviewed this property |
Lobster and it's not cheap but in my opinion very good. Cold water lobster and huge if you want it that way.
-1
Votes
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
$31 - $80
Meals
Lunch, Dinner, Breakfast, Late Night
Restaurant features
Takeout, Reservations, Private Dining, Seating, Waitstaff, Parking Available, Valet Parking, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Dining Style
Casual Elegant
Good for
Business meetings, Special occasions, Bar scene, Large groups
Open Hours
Sunday
6:30 AM - 11:00 PM
Monday
6:30 AM - 10:30 AM
11:30 AM - 11:00 PM
Tuesday
6:30 AM - 10:30 AM
11:30 AM - 11:00 PM
Wednesday
6:30 AM - 10:30 AM
11:30 AM - 11:00 PM
Thursday
6:30 AM - 10:30 AM
11:30 AM - 11:00 PM
Friday
6:30 AM - 10:30 AM
11:30 AM - 11:00 PM
Saturday
6:30 AM - 11:00 PM
Location and Contact Information
  • Address: 323 E Wacker Dr, Chicago, IL 60601-5282 (Formerly The Palm)
    (One Block East of Columbus)
  • Location: United States  >  Illinois (IL)  >  Chicago>  > Downtown / The Loop
  • Neighborhood: Downtown / The Loop
  • Phone Number: +1 312-616-1000
  • E-mail
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