We had a few hiccups, but each time, the staff went above & beyond to resolve issues and try to ensure we had a great evening. At the end of the day, we had a really good meal and a super fun evening.
First, we...were seated late for our reservation due to other tables simply not leaving. After we were seated, the manager profusely apologized for the wait and offered us a free appetizer or dessert as an apology.
Next, a large group next to us had to be re-seated due to an unexpected plumbing issue. The manager asked if we would be willing to be relocated to allow the large group to remain together. We didn't mind and the manager then "upgraded" his offer to 50% off our entire bill.
Third, our daughter's burger came out incorrectly. At first, she didn't want to cause an issue and turned down the offer to have it re-made. Then, she quickly changed her mind and told the waitress. We waited, and waited, and waited. The waitress came back after a long while and noted that after all that, she still hadn't touched her burger! Turns out--the waitress didn't catch her request for a new burger. The waitress apologized profusely and rushed the order in. She then comped our drinks as an apology for the miscommunication.
The restaurant is super fun and the whole experience is unique. The menu, while rather basic in its offerings, is very good and uses high-quality ingredients. The staff seems to really have a focus on good customer service.
We'd definitely return...and keep our fingers crossed for a "smoother" overall experience the 2nd time around. :-)More