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After ordering from J-Wok for years, and having vowed to never order from them again on more than one occasion, I have reached the end of my patience. Several weeks ago after ordering from JWok, several members of my family experienced stomach distress. We were...not able to definitively place this on the JWok food and, eventually, felt comfortable giving this restaurant another try.
Fast forward to last night (Sunday, July 1, 2018). At 8:45pm, I placed a delivery order and received a confirmation email stating that our order would be delivered at 9:45pm. At 10:00pm, we realized that our food had not arrived and tried to call the restaurant. Since they closed at 10:00pm, there was no answer. At this point we assumed that our food would not be coming (despite the fact that my credit card had been charged the full amount less tip) and we'd have to figure out some alternate plans (as we were starving by this point). At 10:17pm I received a call from a number that was not the restaurant telling me that our order was on the way. Since my credit card had already been charged, we were still hungry, and the restaurant was less than ten minutes away, I agreed to still accept the order. However, by 10:40pm, the food had still not arrived. I called the delivery person who said he was (still) on the way.
Finally, at 10:45pm, our food arrived. However, the sushi we ordered was HOT (not warm, but actually hot). We had no idea if that was from having been packed in with the hot items we ordered or from sitting in a hot car for who knows how long. Either way, we were not willing to risk food poisoning and set that aside. The rest of the food seemed ok, so we ate it. It was acceptable, but not great.
Now for one final issue. When I asked the delivery driver for my receipt, he had to go back to the car twice to get it (he first came back with just the customer copy, not the one I was supposed to sign). The merchant copy had already been signed - by someone else! This is fraud and is completely unacceptable. I deducted the tip, and noted that the signature was not mine.
The next day, I tried calling the restaurant twice, but no manager or owner was ever there (I was told that he'd be in "at 8 or 9 o'clock"). Finally, at 8:30pm, I went in (inedible sushi in hand). The woman at the counter explained that the owner was still not in, but did call him for me. After my waiting 45 minutes, the owner told the woman to refund the price of the sushi (which was a small fraction of the total bill and hardly worth the time and gas it took to get here). The woman then told me that the owner would not be in at all today.
This is no way to run a business and they have definitely lost mine.
We were very disappointed yesterday. It took over an hour to get delivery, no apology from the driver, and what used to be the cheapest and fastest option is no more. Very sad that we will probably have to find a better option now. They've...been our go-to for 7 years. Oh well.More