We had a coupon from Kobe Japanese Steakhouse for my birthday, $30 off as long as it was for dinner, had a valid GA ID proving your birthday was within 7 days, was dine-in only, and only valid Sun - Thurs. All of the requirements...were fulfilled. I asked the waiter if he needed to see the coupon before we ordered, and he said not until after the meal when he gives me the ticket. We ate, it was okay (a tad under cooked). We received the bill, I provided him with the coupon, he left to get approval from the manager. The waiter came back to say the manager said they couldn't accept it.
I asked to speak to the manager. The manager ( I will call him "R") came over, I showed him the coupon and went thru every qualification to validate that we met the criteria and showed him my license. He first said it was a Kobe Japanese Steakhouse Corporate Coupon and they do not accept those. I asked for clarification since we were eating at a Kobe Japanese Steakhouse and I got the coupon from their website. He looked at it again, and said it wasn't their coupon despite it saying "Kobe Japanese Steakhouse" (It did not say 'only valid at a certain location) He continued to argue with me and refused to honor their coupon. (note: no expiration date on the coupon)
When it came time for some of the staff to come out to sing Happy Birthday, they sang, then my daughter (adult) said "I just don't understand why you honor your own coupon" I looked at her and said (pointing the manager), "You can't help people like that" the manager responded (looking at me with an evil look ) "Ditto"
The manager is a real jerk. Arguing with the customer and refusing their own coupon !More