I called them to kindly ask if it is possible to seat 2 people 42 minutes later. He said they don’t take reservations, but they should be able to seat us at 8:00 PM because it is less busy at that time. We arrived and...entered the restaurant, not a minute late, and the owner said she wouldn’t even put us on the waiting list. She said the kitchen won’t allow them to put us on the waiting list. I saw at least two tables outside that were empty. I have never been kicked out of a restaurant. Why didn’t he inform me on a waiting list so I can put my name on it when I called? He never even mentioned to me about a waiting list. And when we arrived, why didn’t the owner put us on this waiting list since she knew we called 42 minutes in advance? This is called terrible customer service. They should warn customers who call that they have a waiting list and that there is a possibility that they will be kicked out. I will never go back to this restaurant. This is not how you treat customers.
The owner responded to my above review, on Google Maps, by saying that I should take my business somewhere else. The owner also gave a new reason why I couldn’t dine at the restaurant, which was because I was acting like a fool.
I was not acting like a fool in any way to her or anyone there. We were happy to go to this restaurant and enjoy our time there respectfully. This is our first time going to this restaurant. I am really confused on why we were denied being to dine at this restaurant.
But here is the owner saying to me in person that we can't be on the waiting list because the kitchen won't allow us. And now with her response on Google Maps, she is admitting publicly that she didn’t say the truth to us on this, instead the new reason is because she didn't want us at her restaurant because I was acting like a fool. I don’t believe it. Why were we really denied?
This is ridiculous. This is really bad treatment for a good customer. This is not professional and it shouldn’t be the behavior of an owner. I write this review so that others don’t have the same experience as us.
After I wrote this above message on Facebook, the owner blocked my account on Facebook. They also removed my review on Instagram. This really shows how they try to hide real bad reviews about them.More