Four of us stopped in for a first visit. We sat down and our waitress quickly got our drink orders. When ordering our meals she was not very polite or friendly. They no longer carry an item on the menu and her reaction was not...very nice when one of us ordered it(it was still listed on menu, there was no way of us knowing it was no longer available) Lunch menu is pretty basic, limited to sandwiches and wraps. Everything comes with homemade chips and a pickle, all else is a .99 cent upgrade. Prices seemed reasonable initially though prefer more options for sides without an up charge.
Food came out and one of our meals was missing the side of chips and pickle. When it was later brought up, the waitress argued saying that isn’t supposed to come with any side. We showed her the menu, it was under The Sandwich Board section and states exactly “served with chips and pickle spear”. After pointing it out, she then says that they need to change it, it’s not supposed to say it. That’s fine but it was on their menu when we ordered and it was expected to come. I felt the argument was unneeded and petty especially since it clearly states what comes with it. She even tried to continue to go against the menu by saying that it excluded grilled items.. nothing says that on the menu. This left a bad impression for us. He just wanted what he had ordered and what the menu clearly shows comes with it. Afterwards she then did offer to bring chips out which was accepted. It would of been nice if she had just apologized for the confusion and offered to bring the side out without the debating about it. While we were there, the table behind us also did not get a side item that was supposed to come with their meal, they told the waitress and she said she would get it. Didn’t seem like she brought it out until they were about done eating. Not sure if this is something that happens often or not. I can understand a mistake and forgetting something but it would be best to make sure you get everything you ordered.
For the food itself most was ok. Nothing outstanding but good. Burger was great and the fries were done perfectly. Wrap was good but there was a lot of sauce on one end which ended up very soggy and not edible. Homemade chips were good. The build your own sub was nice being able to choose toppings. Toppings were fresh but could of been a little more added. Was asked if wanted it cold or grilled. Opted for grilled. However it came out luke warm. Wasn’t toasted at all. Wouldn’t consider that being grilled, just warmed. Their subs are only 10” which isn’t very big considering waitress says sides are not included. Felt the price in that case was high without any side option(again, menu says side included though). The person in our group who got the sub was still hungry when we left. The burger and fries were the most filling meal. Sides were a bit skimpy also which didn’t help. I think portions were the most negative for us and would keep us from returning. This would be a better option for someone wanting a very light lunch or isn’t able to eat full size meals. Also the waitress and experience was not something we care to return for either. She also didn’t get our refills until our meals were about gone. I believe she was the only waitress there and people were coming in so it wasn’t entirely her fault, I think only one waitress isn’t the best idea for keeping all customers serviced well. It’s doubtful we will return based on portions, prices and overall experience. It’s a shame as the food wasn’t terrible and with some tweaks could be very good.More