Having visited this restaurant back in September, I was eager to get back and give it another go!
Although they were busy due to the December holidays with everyone on vacation, we were seated immediately. When the server, Diane, arrived, she clearly did not know...how to handle the large crowds of people in the restaurant. She was unfriendly, pushy, sarcastic, and downright mean. Having only been there once before, I had questions about the food. She tried to hurry me along rather than answer the questions. She even went as far as to say that I am indecisive, something a server should never say to any guest anywhere at anytime. Insulting your customers is a sure fire way to ensure they never return. I was simply unfamiliar with the way this restaurant prepares its food and was asking questions. I told her that I was uncomfortable being pushed into making a decision, but she didn’t care. She just wanted to move on to the next table.
When the food finally arrived, it was mediocre at best. The pasta salad was very dry and had clearly been sitting around for hours. The beef used in the burgers was not properly ground to restaurant standards. I was not expecting much since this is a diner, but it should at least have been at McDonald’s or Burger King quality or better.
I sincerely hope the management reads these comments and will take appropriate actions to address the mmmm.More
