This one is a mixed bag - the place is very nice and some of their plates are really good, however, they operate it quite poorly, and the whole experience gets ruined by that.. We used to be regulars at La Strega coming here every...weekend for a family lunch or dinner. When problems at the kitchen started - very long wait times, mixed up orders, we changed to other places. Recently we booked a family Valentine’s day dinner and paid $160 for the reservation.. Unfortunately, the restaurant just did a money-grab for the Valentines with limited 3 course menu and obligatory reservations. They were overbooked, people who pre-paid had to wait for the tables, sometimes up to an hour; kitchen was extremely slow, staff overworked; our entrees didn’t come up for 50 minutes, when they came we only got two out of the four ordered. Servers were doing what they could, but it’s the management that allowed this to happen with insufficient staff. Looked like multiple guests did not really got to enjoy the Valentines because of that. When we got the final bill, it did not include a credit for the $160 paid for the reservation. This is quite unusual, we were told we’re gonna get it back on the card.. I hope he management learns from this experience and puts customer service first in the future.More