Table No.6 Awful Experience
After spending a couple of hundred dollars or more on four main entrees, including appetizers, desserts, and drinks. The Manager/Owner approached our table and asked us to leave, she stated that there is a time limit at the table then moved...us out the door. We were stunned, at the time the bar was empty and there were a few pub tables available for other customers. We were not aware of table time limits. Here's the showstopper - We had already paid our bill and were in the process of finishing up our drinks when this occurred. Therefore, If the Manager/Owner would have checked with the staff/server, she would have known we were leaving instead of creating an undesired outcome. A proper approach to the situation for the Manager/Owner should have been to move us to the bar so that we could at least finish our drinks instead of treating us in a harsh rude manner.
We will not be back to this Ristorante EVER. However, we have a few suggestions you might want to consider going forward. Be transparent regarding your table limits at the time of seating reservations, consider checking with your staff/server for any table updates before taking drastic measures to be rude to your customers, consider buying more tables. In addition, consider a training class on customer service.More