I am always reluctant to give a bad review, but this was my experience at Napasorn Thai Restaurant.
I visited Napasorn Thai Restaurant for lunch after a meeting with a business associate. I arrived 1st and sat me. A waitress came and I told her...I was waiting for someone and she pour me a glass of water. I tried to request something, but she appeared not to understand or ignored me speaking and walked away. She was not friendly in the least. My associate arrived and they someone else came to take our order. We placed the orders. Another table was seated and they place their orders. We waited and waited and wondered what happened to our food. Then my dish arrived, but she had nother dish in her hand that we was sure was his. It was what he ordered, but she took it on to the table that came in after us. I waited to start thinking his dish would come right out, it took a while. I must admit I was already fed up with the service at this point. When his plate arrived we proceeded to eat. The meal seemed ok, nothing special. But then I bit into something that was horrible. In fact I had to spt it out. I called the waitress and explained to her that someting was wrong with my food. I love Thai food, had the before at other restaurants, but something was definitely wrong. She walked away and spoke to another lady at theregister. The next time she came back it was with a bill. She never addressed my complaint and of course charged me the full bill for food that could not be eaten. It is definitly a take it I give it to place, lacking real customer service.
This was the 2nd time I visited this restaurant and must admit I had no memorable issue the 1st time. All businesses appear to be good till something goes wrone. The true character and quality test of a business is not what you do when things go right, but what you do when things go wrong. They surely failed that test.
I know they may have a number of good reviews, but in my case I will not be eating there again. No quality customer service and some meals apparently are bad.More