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Ratings and reviews

#15 of 241 Pizza in Orlando
RATINGS
Food
Service
Value
Atmosphere

Mentioned in

  • 20 Disney World Restaurants That You Should Plan Your Entire Vacation Aroundpopsugar.com

Food and ambience

Location and contact

1.6 miles from Walt Disney World Resort
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About
Discover authentic Italian cooking, including hearty pastas, fresh salads and pizzas perfected in wood-burning ovens.
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner, Late Night
CUISINES
Italian, Pizza, Neapolitan, Campania, Southern-Italian
FEATURES
Reservations, Outdoor Seating, Seating, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi, Accepts Credit Cards, Table Service
Reviews (3,024)
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2,739 results
Traveler rating
1,376
662
365
185
151
Traveler type
Time of year
LanguageEnglish
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Traveler rating
1,376
662
365
185
151
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All reviews pizza family salad tiramisu prosciutto spaghetti calamari pie italy pavilion our waiter disney world an appetizer disney restaurants theme park epcot crust reservation margherita
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Reviewed 6 days ago via mobile

The staff here were very friendly and the food itself was delicious. It was a shame that our meals did not arrive at the same time as I was almost half way through by the time my friend’s meal arrived (after waiting several minutes before...panicking it would get cold), otherwise it would have been a 5 star!More

Date of visit: August 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Fred B, General Manager at Via Napoli Ristorante e Pizzeria, responded to this reviewResponded 5 days ago

Grazie for your very honest review! We hope you'll come back soon!

Reviewed 6 days ago

Was the highlight of our Epcot visit today. Managed to seat us as a party of 7 with no booking. All staff incredibly warm and friendly and food came very quickly. The food - whilst not cheap (nothing at Disney is!) - was absolutely wonderful;...fresh and tasty, with pizzas tasting authentic and homemade. The best part of our visit - on top of the delicious food - was our server TK (I believe his full name was Tokensky, apologies if this is spelt incorrectly). TK was fantastic; not only was he incredibly friendly, but he gave us advice about our tickets, served us quickly and kept checking on us throughout the meal. He was a delight and deserves recognition for this. All in all, would definitely return if we ever return to Epcot and highly recommended.More

Date of visit: August 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Fred B, General Manager at Via Napoli Ristorante e Pizzeria, responded to this reviewResponded 4 days ago

Grazie! We wil share this great review with our staff and especially with TK!

Reviewed 1 week ago via mobile

Excellent family friendly experience. Authentic Neapolitan pizza in wood ovens. Service was a little slow, but otherwise very good. Recommended.

Date of visit: July 2022
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Fred B, General Manager at Via Napoli Ristorante e Pizzeria, responded to this reviewResponded 6 days ago

Grazie! We appreciate your review! Please come back soon!

Reviewed 3 weeks ago via mobile

The restaurant was a disappointment from previous visits. In the past, service, food and ambiance were great. This time not so much. In the beginning the server was over eager, even knowing that one or two guests were still in the restroom and unable to...even order a drink. Once we did order, the server then became elusive and forgetful. He was pleasant and polite however. The food was average and uninspired. While knowing different meals take a different amount of time, individual meals were spread out far too far apart. The ambiance was less than ideal, having been placed next to a man who decided to remove his sandals and sit cross legged in his chair. In any case, it’s time to move on. There are far too many other better choices at Disney.More

Date of visit: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Fred B, Manager at Via Napoli Ristorante e Pizzeria, responded to this reviewResponded 3 weeks ago

We greatly appreciate your feedback and will relay it to management to make improvements. If you would, please email me at TGartin@Patinagroup.com so I can learn a bit more about the details of your experience. - Tim Gartin / Manager Via Napoli

Reviewed July 1, 2022

I have been at via napoli twice with my family, in 2016 november and december 2019, best italian experience in disney. Servers were so kind and attentive to details, all the staff were from Italy. We had calamari and large pizza pepperoni, tiramisu at the...end. Can't wait to backMore

Date of visit: November 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Fred B, General Manager at Via Napoli Ristorante e Pizzeria, responded to this reviewResponded July 2, 2022

Grazie! We appreciate your being such a big fan of Via Napoli, we hope you come back again & again!

Reviewed June 24, 2022 via mobile

It was quite expensive for super thin pizza but personally I prefer deep pan so I guess that’s down to personal taste. For a starter we paid like $15 for three slices of tomato and mozzarella which was extortionate. The restaurant isn’t particularly posh either,...it’s quite basic. I think for the price we paid I’d of preferred to spend elsewhere at somewhere more fancy.More

Date of visit: June 2022
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Fred B, General Manager at Via Napoli Ristorante e Pizzeria, responded to this reviewResponded June 26, 2022

Thank you for your honest review, we’re so sorry to hear your experience with us wasn’t perfect. We take great pride in providing exceptional food and atmosphere for all of our guests. We hope you will come back to see again! Grazie!

Reviewed June 17, 2022 via mobile

The pizza here was amazing! We loved this place so much and ate every bite. The service was also great even though they were busy.

Date of visit: June 2022
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Fred B, General Manager at Via Napoli Ristorante e Pizzeria, responded to this reviewResponded June 18, 2022

GRAZIE!

Reviewed June 13, 2022

I ate here twice in April because it was so good. We shared a Parmingana dish which was lovely! My swordfish was so tasty and would have fed two people. I returned today and he accommodated me at a table away from the smoke from...the grill at the neighbouring restaurant. The waiter is pleasant and efficient! Today I had spaghetti with seafood alongside the Rucola salad of pear, walnut and cheese. Fresh ingredients and so tasty. White wine lovely. I am normally a red wine drinker but find the white is better in Sicily! Will come back.More

Date of visit: June 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Fred B, General Manager at Via Napoli Ristorante e Pizzeria, responded to this reviewResponded June 18, 2022

Thank you so much for the nice review and sharing your experience with us! Please come back to see us soon!

Reviewed May 31, 2022

The Pizza was great - but so was all the food to be honest. Starter calamari was delicious, salad was great, and the cheesecake to finish was wonderful! Was a really nice place, service was top class, make sure you book well in advance for...your Epcot trip.More

Date of visit: May 2022
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Fred B, General Manager at Via Napoli Ristorante e Pizzeria, responded to this reviewResponded June 1, 2022

Wonderful News! Please come back to see us soon! Grazie!

Reviewed May 17, 2022 via mobile

We always make a reservation, probably our top 3 restaurants at Disney. Literally the best service, pizza and atmosphere. Had the arugula with prosciutto and a pepperoni!! Yummy and fresh salad too with an expanded wine list!

Date of visit: May 2022
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Fred B, General Manager at Via Napoli Ristorante e Pizzeria, responded to this reviewResponded May 17, 2022

Outstanding! We love hearing about your recent experience with us! We hope you come back soon! Grazie!

Reviewed May 17, 2022

We had a late reservation at Via Napoli and loved everything about it!! Pizza and pasta was excellent - large portions. Our kids loved it, service was great - after we finished eating, we walked out to the firework show. We will definitely eat here...again next time we are in Disney World!!More

Date of visit: February 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Fred B, General Manager at Via Napoli Ristorante e Pizzeria, responded to this reviewResponded May 17, 2022

Grazie! Hope you come again back soon!

Reviewed May 1, 2022

Party of 6 and we had a reservation first day. Server upsold us to a way too large pizza (also had salads, sangrias, cheese sticks, and bread service and two pizzas!). Then two of us went back another day, server was incredible! No reservation but...lined up about 11 and they opened at 11:30 so got right in. That day had small pizza, salads, and did a Peroni Beer and a Sangria Flight. Cast member saw our 25th anniversary button and comped us two small desserts. Then next day all 6 of our party went AGAIN as walk up (first in line). Had big time. Why did we eat here so often in EPCOT? Well several in my family are allergic to chicken and don't eat beef and hate impossible meat, so many choices limited as Mexico had no pork this time. No worries! Big fun!More

Date of visit: April 2022
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Fred B, General Manager at Via Napoli Ristorante e Pizzeria, responded to this reviewResponded May 1, 2022

We are so happy to hear about your wonderful experiences with us! We hope to see you again soon! Grazie!

Reviewed April 17, 2022

We have visited Disney World about 7 times by the time my daughter turned 11. During the last several trips we have included Via Napoli as one of our must-do dining experiences. It never disappoints. We enjoyed the Calamari, Margherita pizza, Spaghetti and Meatballs, and...pitcher of White Sangria. We sat in a new expanded section of the dining room.More

Date of visit: April 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Fred B, General Manager at Via Napoli Ristorante e Pizzeria, responded to this reviewResponded April 19, 2022
Google Translation

Grazie! Grazie! Grazie!

Reviewed April 16, 2022

We went here for takeout lunch on April 11, 2022. We got 3 huge slices of pizza and 1 drink for approximately $30, and they were very tasty. Good value for Epcot dining.

Date of visit: April 2022
Helpful?
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Fred B, General Manager at Via Napoli Ristorante e Pizzeria, responded to this reviewResponded April 17, 2022

Hope you come back to see us soon! Grazie!

Reviewed April 11, 2022 via mobile

Table 90 sat at might as well been sitting in kitchen! Worse table in place for two adults that’s by everyone going to bathroom and all dishes going back to kitchen- should never even have had this table offered. So many open tables we could...have sat at -very poor seating! Then we each had one expensive cocktail waiting on pizza to come, only to eat a small piece of the tip when we both said it raw! Showed best polite waitress (Annie D- OK city). She sent it back and we found out told manager. Then then manager walking by caught eye contact with me (he wasn’t going to stop) asked me how it’s going and I said “we are waiting on our 2nd pizza politely” . He said “I heard something about this but didn’t know what table?) My question is if your a great manager “why would you not go talk to us the customers about this uncooked raw dough pizza specifically and making it a point rather than unexpectedly like it happened. It gets worse now we waited well over 30 minutes for our 2nd try pizza (manager could have given us another cocktail while waiting but didn’t. Now finally after eating breakfast at 10:30am and popcorn both for lunch and starving our second tried pizza finally came as we were both starving. It came BURNT completely where you could even eat the crust and we both were upset since we visit this place regularly and have never had a bad meal like this nor a long waiting time SO IT WAS A NIGHTMARE PLACE TO EAT! After getting our long awaited second pizza During all this we never were approached by the manager during or after complaining to our fabulous waitress Annie D and turning over the pizza to show her the excessively burnt bottom of this 2nd pizza. She on her own (we did not ask her only for our bill to leave) asked manager to comp the pizza! So he the manager knew of this long wait for 2 pizza but never approached us ever of the bad service is a manager that needs etiquette training on customer service to come over an apologize even after we told him we are regulars here! This is our opinion that the manager could have done a lot more in words! We weren’t looking for a comped pizza! So we tipped Annie D exceptionally well since she did not do anything wrong but was overly compensating in politeness a lot more than her manger ever did. Annie D will make a great manager some day with her politeness, showing of care for the customers too! This meal tonight for us was a long waited pizza meal NIGHTMARE where we both went away very disappointed in the cooking staff to allow our 1st pizza to come out raw, our 2nd pizza to come out Burnt, but also the manager in not following through on checking on us when our 2nd pizza came and also after he was told and knew of it being burnt after we waited so long for our food to come! Doubt we will try here again or not?More

Date of visit: April 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Fred B, General Manager at Via Napoli Ristorante e Pizzeria, responded to this reviewResponded April 12, 2022

We’re so sorry to hear your experience with us wasn’t perfect. We always try our best and hope you’ll let us prove this to you during your next visit. See you soon. grazie!

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Questions & Answers
Ask a question
Zouzou22FR
February 18, 2020|
AnswerShow all 9 answers
Response from Hogfansforlife | Reviewed this property |
Yes- you can order a large or larger size. I recommend paying for this unless you have Dinning plan. We are family of four and will eat the largest one they have plus a side order of bread knots plus drinks and tip all under... More
0
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orthomom2015
May 15, 2019|
Answer
Response from DrLiz | Reviewed this property |
No, The menu remains the same however depending which plan you are on, your choices are different— some plans you get an appetizer and entrée and a dessert, some entrée and a drink, etc.
1
Vote
865Keith
August 17, 2018|
AnswerShow all 4 answers
Response from _knb8b1 | Reviewed this property |
I would e mail manager of via Napoli never had bad service at this resturaunt in as long as it opened and we are reserverd for 2 nights in October in a 5 night stay
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Frequently Asked Questions about Via Napoli Ristorante e Pizzeria

Via Napoli Ristorante e Pizzeria is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4
  • Service: 4
  • Value: 3.5
  • Atmosphere: 4