We were seated and greeted right away. It was downhill from there. We waited over 30 mins for the 2 appetizers that were ordered. We actually had to flag down the server to ask if they were coming out. One of the dishes came out...with cold bread and “earthy”ricotta (best description I can come up with). We were OFFERED warm bread (which also came out cold). We ended up being charged a dollar for this. Not that the dollar mattered, but the bread was offered as a replacement.
After 45 minutes of waiting for cocktails that had been ordered just after being seated, we again flagged down our server and asked for our drinks.
Our water and tea were refilled once during the entire hour and 44 minutes of our visit.
When our meals finally arrived, there were many issues. Specifically, 1 of the steaks was prepared incorrectly, hamburgers that were ordered well done were literally pink/red in the middle (I ate around the edges to keep from having to send it back to the kitchen), we had to ask for steak knives, and we had to wait for salads (they came after the meal).
We did ask to speak to a manager, and were able to talk with a “supervisor” before leaving. After explaining how the night had gone and showing her the issues with the food, she offered to take the salads off of the bill and give a 10% discount on the total check (that included a 20% gratuity). Now, not one person in our party has a problem paying full price for a good experience, but this was awful.
The menu states that “up to 4 split checks” are allowed per table. When we tried to settle the check (party of 7) we were told that the statement on the menu meant the total for the table could only be split into 4 equal checks. Even after we requested that it be split by seat. I didn’t mention that a couple of our group did indicate before ordering that they would share a ticket. Nothing was said at this time about an equal split. Oh! The supervisor took the salads off of the bill, but still charged for the 3 shrimp that were in it.
I understand that we all have “off” days, and I recognize when a server has been poorly trained or is still learning the process. However, this was not just a server issue, this was a bar, kitchen, and supervisor issue.
For $330+ I expect better.More
