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The Cheesecake Factory

2090 Tamiami Trl N, Coastland Center Mall, Naples, FL 34102-4895
+1 239-435-1580
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Overview
  • Excellent45%
  • Very good36%
  • Average11%
  • Poor5%
  • Terrible3%
Travelers talk about
“cheesecake” (249 reviews)
“chicken” (40 reviews)
“salad” (44 reviews)
Open Now
10:00 AM - 12:00 AM Hours
CUISINES
American, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Food
Service
Value
Atmosphere
LOCATION
2090 Tamiami Trl N, Coastland Center Mall, Naples, FL 34102-4895
All Details
Write a ReviewReviews (831)
Traveler rating
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1 - 10 of 622 reviews

Reviewed 4 days ago via mobile

Been here before and had a great meal. Maybe our most recent visit was an off night. The starter of chips and dips was delayed as they burnt the first attempt - well that is what the manager told us and the second attempt arrived...More

Date of visit: December 2018
Thank David M
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 days ago

Hi David. We are so sorry you had this experience with us. If there is ever anything that can be improved, always let our managers know so we can make things right while you are still dining with us! Thank you for your feedback.

Reviewed 2 weeks ago via mobile

Food was excellent, service was amazingly slow. When we arrived the restaurant was half full, and never filled up. We had to order two things twice and never received the second one. Waiter seemed distracted. We went on Sunday November 25 at 1:00pm and left...More

Date of visit: November 2018
Thank mikeiveson
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 weeks ago

We are so sorry for the service that you received from us. We would have felt the same way as you did about this visit. Our service should have been much better and all of this could have been avoided if our team was more...More

Reviewed November 8, 2018

Went for dinner and sat on the outside terrace overlooking the mall car park. Service as always friendly and efficient. Only problem is the obsession with dim lights. if you have poor sight it is almost impossible to read the menu past sinset. Helpful that...More

Date of visit: October 2018
Thank BDR416
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded November 9, 2018

Thank you for your feedback. We are so sorry to hear you had this experience with us. Next time, if you are unhappy with where you are seated, please let our managers know so we can do our best to make it right while you...More

Reviewed November 4, 2018 via mobile

Stopped in for lunch as we were visiting the coastal shopping centre. We chose the Cheesecake Factory over the food court because of the Gluten Free menu available for our eldest daughter. The menu was vast and it was hard not to get carried away...More

Date of visit: October 2018
Thank OakleySargent
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded November 6, 2018

Thank you for your review! We're glad to hear you enjoyed our menu options and we can't wait for your next visit!

Reviewed November 4, 2018 via mobile

We were on holiday and we chose this location many times. Great food, great service, great people! Hope to see you soon again!

Date of visit: August 2018
Thank Q1619JUthomass
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded November 5, 2018

Hi Thomas, thank you for your review. We're glad to hear that you enjoyed your experience and we look forward to your next visit!

Reviewed October 27, 2018

Decent setting but both main meals arrived cold and arrived minutes later re-heated. Not what you expect for $90 for two people. My trip to Florida was over 3 weeks so been to lots of restaurants, I'm afraid this experience was at poor end of...More

Date of visit: October 2018
Thank Omey23
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded October 30, 2018

Thank you for your feedback. We are so sorry to hear about your meals! We hope you can give us another try. Next time, if there is anything that can be improved, please let our managers know so we can make things right while you...More

Reviewed October 22, 2018 via mobile

My meatloaf dinner was delicious. My husband had salmon, also very good. Bread served warm..great service!

Date of visit: October 2018
Thank Donna Q
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded October 24, 2018

Hi Donna. Thank you for your review. We're glad to hear that you enjoyed your meal and we look forward to your next visit!

Reviewed October 20, 2018

I always have been a fan since Chicago,and ceaesers Pallice San Las Vegas , Francisco ,Miami well you get the picture well managed good food cleanliness what more can I say ,staff always a bit better than average I mean this in a good way

Date of visit: October 2018
Thank Martin D
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded October 23, 2018

Thanks for your kind review, Martin. We're happy to hear you have great experiences with us! We can't wait for your next visit!

Reviewed October 20, 2018 via mobile

My wife and I entered restaurant and didn't see a hostess. We looked for the proverbial "please wait to be seated or please seat yourself" sign, but did not see either. We were approached by employed who grabbed two menus from a work area and...More

Date of visit: October 2018
Thank JohnnyBravo58
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded October 23, 2018

We're so sorry to hear about your experience this visit! Since you've dined with us before, you know this is not our standard. We hope you can give us another chance, and next time please let our managers know if anything can be improved so...More

Reviewed October 15, 2018 via mobile

So I used DoorDash to order from the Cheesecake Factory, and had an unbelievably awful experience. When the Dasher got to the restaurant the general manager would not allow him to take my food because the order apparently said “pick up-pay at store.” However I...More

Date of visit: October 2018
Thank Jay P
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded October 19, 2018

Hi Jay, we would like to speak with you a bit more about your experience. Please contact us by going to this webpage - http://www.thecheesecakefactory.com/connect and click "General Questions" from the Contact Category menu. Thank you.

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Ask a question
Questions & Answers
Arturo G
November 18, 2018|
AnswerShow all 2 answers
Response from orin o | Reviewed this property |
Si Open on Sunday hasta 9:00 pm
0
Votes
john b
December 6, 2015|
AnswerShow all 4 answers
Response from happycamper8314 | Reviewed this property |
I don't think so. Not many places are open on Christmas. But call and check. You never know!
0
Votes
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
$25 - $100
Meals
Lunch, Dinner, Brunch, Late Night
Restaurant features
Takeout, Outdoor Seating, Seating, Waitstaff, Parking Available, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Large groups, Special occasions, Families with children, Kids, Bar scene
Open Hours
Sunday
10:00 AM - 11:00 PM
Monday
11:00 AM - 11:00 PM
Tuesday
11:00 AM - 11:00 PM
Wednesday
11:00 AM - 11:00 PM
Thursday
11:00 AM - 11:00 PM
Friday
11:00 AM - 12:00 AM
Saturday
10:00 AM - 12:00 AM
Location and Contact Information
  • Address: 2090 Tamiami Trl N, Coastland Center Mall, Naples, FL 34102-4895
  • Location: United States  >  Florida (FL)  >  Southwest Gulf Coast  >  Naples
  • Phone Number: +1 239-435-1580
Description
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
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