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The Cheesecake Factory

2090 Tamiami Trl N, Coastland Center Mall, Naples, FL 34102-4895
+1 239-435-1580
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Overview
  • Excellent45%
  • Very good36%
  • Average11%
  • Poor5%
  • Terrible3%
Travelers talk about
“cheesecake” (250 reviews)
“chicken” (40 reviews)
“salad” (44 reviews)
Closed Now
Hours
CUISINES
American, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Food
Service
Value
Atmosphere
LOCATION
2090 Tamiami Trl N, Coastland Center Mall, Naples, FL 34102-4895
All Details
Reviews (837)
Traveler rating
Traveler type
Time of year
Language

1 - 10 of 626 reviews

Reviewed 3 days ago

We always eat at The Cheesecake Factory when on vacation whenever we can. The food and service were what we were used to at this restaurant.

Date of visit: January 2019
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 days ago

Thank you very much for this review. We're glad to hear you have enjoyed your visits with us and we hope to see you back soon!

Reviewed 2 weeks ago

I've been to this location before but this was my first time getting the turkey burger. It was unlike anything I've ever had. The patty wasn't formed at all, just clumps of meat on the bun. It had no seasoning or flavor at all. I...More

Date of visit: December 2018
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 week ago

Hi Marcy, thank you for your feedback. We are sorry to hear about your meal! We hope you can give us another try. Next time, if there is anything that can be improved, please let our managers know so we can make things right while...More

Reviewed 3 weeks ago via mobile

I visited this restaurant on January 1, 2019 and this had to be the Worst Dining Experience I Ever had in my Life. I got to the restaurant at 5:20 p.m. and ordered a Potsticker Appetizer and a Beverage. The Bartender "Jody" didn't put the...More

Date of visit: January 2019
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 week ago

We would like to speak with you a bit more about your experience. Please contact us by going to this webpage - http://www.thecheesecakefactory.com/connect and click "General Questions" from the Contact Category menu. Thank you.

Reviewed 3 weeks ago

The meals are very good, not for the calorie counters but they do have a skinnylisious menu for those that are. Cheesecakes to die for.

Date of visit: December 2018
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 weeks ago

Hi Paula, thank you for your review. We're so happy to hear you enjoy our food and cheesecake! We hope to see you back soon!

Reviewed December 11, 2018 via mobile

Been here before and had a great meal. Maybe our most recent visit was an off night. The starter of chips and dips was delayed as they burnt the first attempt - well that is what the manager told us and the second attempt arrived...More

Date of visit: December 2018
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded December 12, 2018

Hi David. We are so sorry you had this experience with us. If there is ever anything that can be improved, always let our managers know so we can make things right while you are still dining with us! Thank you for your feedback.

Reviewed November 25, 2018 via mobile

Food was excellent, service was amazingly slow. When we arrived the restaurant was half full, and never filled up. We had to order two things twice and never received the second one. Waiter seemed distracted. We went on Sunday November 25 at 1:00pm and left...More

Date of visit: November 2018
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded November 26, 2018

We are so sorry for the service that you received from us. We would have felt the same way as you did about this visit. Our service should have been much better and all of this could have been avoided if our team was more...More

Reviewed November 8, 2018

Went for dinner and sat on the outside terrace overlooking the mall car park. Service as always friendly and efficient. Only problem is the obsession with dim lights. if you have poor sight it is almost impossible to read the menu past sinset. Helpful that...More

Date of visit: October 2018
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded November 9, 2018

Thank you for your feedback. We are so sorry to hear you had this experience with us. Next time, if you are unhappy with where you are seated, please let our managers know so we can do our best to make it right while you...More

Reviewed November 4, 2018 via mobile

Stopped in for lunch as we were visiting the coastal shopping centre. We chose the Cheesecake Factory over the food court because of the Gluten Free menu available for our eldest daughter. The menu was vast and it was hard not to get carried away...More

Date of visit: October 2018
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded November 6, 2018

Thank you for your review! We're glad to hear you enjoyed our menu options and we can't wait for your next visit!

Reviewed November 4, 2018 via mobile

We were on holiday and we chose this location many times. Great food, great service, great people! Hope to see you soon again!

Date of visit: August 2018
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded November 5, 2018

Hi Thomas, thank you for your review. We're glad to hear that you enjoyed your experience and we look forward to your next visit!

Reviewed October 27, 2018

Decent setting but both main meals arrived cold and arrived minutes later re-heated. Not what you expect for $90 for two people. My trip to Florida was over 3 weeks so been to lots of restaurants, I'm afraid this experience was at poor end of...More

Date of visit: October 2018
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded October 30, 2018

Thank you for your feedback. We are so sorry to hear about your meals! We hope you can give us another try. Next time, if there is anything that can be improved, please let our managers know so we can make things right while you...More

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Questions & Answers
Arturo G
November 18, 2018
Show all 2 answers
Response from orin o | Reviewed this property
Si Open on Sunday hasta 9:00 pm
0
Votes
john b
December 6, 2015
Show all 4 answers
Response from happycamper8314 | Reviewed this property
I don't think so. Not many places are open on Christmas. But call and check. You never know!
0
Votes

Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
$25 - $100
Meals
Lunch, Dinner, Brunch, Late Night
Restaurant features
Takeout, Outdoor Seating, Seating, Waitstaff, Parking Available, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Large groups, Kids, Families with children, Bar scene, Special occasions
Open Hours
Sunday
10:00 AM - 11:00 PM
Monday
11:00 AM - 11:00 PM
Tuesday
11:00 AM - 11:00 PM
Wednesday
11:00 AM - 11:00 PM
Thursday
11:00 AM - 11:00 PM
Friday
11:00 AM - 12:00 AM
Saturday
10:00 AM - 12:00 AM
Location and Contact Information
  • Address: 2090 Tamiami Trl N, Coastland Center Mall, Naples, FL 34102-4895
  • Location: United States  >  Florida (FL)  >  Southwest Gulf Coast  >  Naples
  • Phone Number: +1 239-435-1580
Description
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
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