Alberto’s is one of our favorite restaurants. This could have been a five star review. I made a reservation on Open Table back in February for a party of six for the early bird special, and, like always, it was excellent. Today we did a...spur of the moment jaunt to Fifth Avenue, where we did Happy Hour at Bice and then strolled down to Alberto’s, arriving at 4:20. We waited for them to open at 4:30 and got seated at a table for two outside. I got the same starter as always, which consisted of arugula, shrimp, oranges, and chopped beets. It’s a favorite of mine and I recommend it all the time to friends. Shortly after I started eating it, there was a black hair hiding underneath one of the shrimp. When our waiter came back our way, I hailed him down. He took it away without saying a word. I assumed a new one was coming, and it did, but not before my husband finished his bowl of soup and several minutes passed by. Our waiter, who was walking by a while later, asked if they had brought the replacement by and I said no. He rolled his eyes. Eventually one was brought out. We finished our dinner and I then went inside to use the restroom before leaving. I decided to mention the lack of anyone saying I’m sorry to the hostess. She asked our waiter’s name and I said I wasn’t sure. She asked is it Brian, I said no. Then she said, as our waiter came in a couple of feet away, “is that him?” Well, it was, and she told me his name. I’m not giving it, as I don’t want to get him in trouble. I was hoping the hostess, who was a very young girl, would have called over a manager, but she didn’t. My gripe isn’t so much with our waiter, though an “I’m sorry” would have been much appreciated, and gone a long way, but it’s the fact that he, as well as the hostess, didn’t even mention it to a manger, who, at the very least, should have come out and said I’m sorry. Hair in food happens - it’s not the first time and it won’t be the last - but it’s the response that was a big disappointment. I’ve got reservations for four next week, and I’m tempted to cancel and book elsewhere, though at this last date, I’m not sure that is even possible.More