El Chico has been our go-to place for a while for great gluten free options so we were delighted when they started the curbside pick up during covid. Our experience has been lacking though. A couple months ago we tried it for the first time....We placed out order and at the appointed time swung over to pick it up. Certain that the one thing a restaurant would be sure not to mess up, would be to make sure the order is correct, I did not double check, paid my bill and sped off. Once home, unpacked, and dinner started we realized that some sides and the fixings for the fajitas were missing. I called the store and asked to speak to a supervisor. She was very apologetic and assured me that if I remind them the next time I call of the mistake that they will take special care of me, without being specific. Fine, we let it go.
Then recently with friends visiting we decided to give it another try. It did not go well. I called and placed my order and explained what happened before. No offer of a discount or addition to the order, but whatever. I stressed several times the need to check the order is complete in the bag. Went over to pick up the order and the girl who brought it out cheerfully told me that she herself double checked everything was in the bag. But... got home and the same issue, missing a couple sides and the fixings. Sigh... Called the store, this time was handed off to a male manager, who also was very apologetic, and and even offered to drive over with the missing items. I declined, we were already eating. He then told me that if I provide him with my name and address he would mail vouchers for a few free dinners. I was delighted by that, but it is almost a month later and no vouchers. Oh well.
All of this so I can warn you, open the bag and check your order is complete. If I ha done that I probably would not be a sad consumer. Be safe!More