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Do yourself a favor and please GO somewhere else!
I visited The Hut on Thursday, April 29 3:00PM to experience the WORSE customer service in my entire life!
I am a 52 years old Latina female with people visiting me ( I live near Naples)...I asked for a table in the patio to the host, long blue hair she said they wouldn’t be able to seat me and called the manager, long black hair( they wouldn’t provide their names ) Then they both accused me and my friends of being there the day before creating trouble so they refused to service us ( 6 people all in their 50s); I kept saying that she was mistaken me for somebody else and they without any reason or proof asked me to leave or they would’ve call the cops ( I of course wouldn’t want to stay anymore) but then felt discriminated and I called the cops myself ( pictured bellow) the police came and couldn’t believe what he heard/saw!
The manager/host NEVER admitted their wrong accusation or apologized, instead they all kept laughing at us as if we did something wrong.
The police wrote the report and we left to a better option just next door to enjoy ourselves.
This review is to make everyone aware of what these people are capable of doing.
The worst unprofessional way of running a restaurant, especially in a location with so many diversity.
We were all shocked to experience such a discrimination nowadays.
TERRIBLE! TERRIBLE! TERRIBLE!More
Went here with a family (not group or party) of 7 and were told we had to split up due to new Covid orders from the manager after we did we were seated next to strangers (how does this make sense especially when workers and...hosts were not wearing masks properly-clearly a clueless restaurant owner here)Hostess was rude and clueless. Manager no where to be seen. Food took forever, was not fresh, overcooked, and was about the quality of a fast food chain. Better quality food and much better service elsewhere as this was our only bad experience out of 7 different restaurants.More
Stopped in for some afternoon drinks and music. Staff is friendly. Good variety of beers and drinks. Music is an added bonus and has always been entertaining. We sit at the bar and always end up chatting with other people and have a great time.
We wanted to eat on the water and while the view was wonderful, the food was not really all that great. Our service was good but the food was very average. We did not get an alcoholic beverages but they did have a nice selection...of those. So this might be a good place for a drink with a view, but maybe find another restaurant for your meal.More
Very unhappy. You wanna fix this restaurant? Fire the employee by the name of “Deron”. I’ve never felt more disrespected by a worker in my life. Either train him and him specifically or close the restaurant.
considering how nice the johns pass area itself is this place is a dump they don’t clean the bathrooms are gross I overheard about roaches in the kitchen 🤮nasty we also had a terrible interaction with the busser and our waitress our table wasn’t cleaned...at all and when we asked the boy his name was david danny darren or something he walked away from us leaving us at a dirty tableMore
Enjoyed the atmosphere, comfortable after a cool day walking the boardwalk. Nice live music that did not interfere with conversation. Food was excellent. The crab cake sandwich was fantastic, although would have liked a little larger. Mostly because it was so good. My wife enjoyed...her Philadelphia cheese steak as well. They did make a mistake on a substitution, but immediately corrected it with no delay. Very satisfied.More