Amura Japanese Restaurant

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319 reviews

#11 of 118 Restaurants in Lake Mary$$ - $$$, Japanese, Sushi, Vegetarian friendly

+1 407-936-6001+ Add website

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Hours

Sun

12:00 PM - 10:30 PM

Mon

11:15 AM - 3:00 PM5:00 PM - 10:30 PM

Tue

11:15 AM - 3:00 PM5:00 PM - 10:30 PM

Wed

11:15 AM - 3:00 PM5:00 PM - 10:30 PM

Thu

11:15 AM - 3:00 PM5:00 PM - 11:00 PM

Fri

11:15 AM - 3:00 PM5:00 PM - 11:00 PM

Sat

5:00 PM - 11:15 PM

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What is Travelers’ Choice?

Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

Ratings and reviews

4.0

319 reviews

#11 of 118 Restaurants in Lake Mary

RATINGS

Food

Service

Value

Atmosphere

Details

Someone from this business manages this listing.

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PRICE RANGE

$20.00 – $30.00

CUISINES

Japanese, Sushi, Asian

Special Diets

Vegetarian friendly, Vegan options, Gluten free options

meals, features

Location and contact

950 Market Promenade Ave, Lake Mary, FL 32746-7622

+1 407-936-6001

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Does this restaurant have live music

Yes

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About

THIS MOTHER'S DAY TEPPAN SPECIAL!!! 50% OFF FOR MOTHER'S!! Amura is best known for their fun and vibrant sushi. Rated as one of the best by critics as well as people"s choice for the past 11 years, Amura provides freshness and creativity in their presentation and not only tends to please the eye, but provides a taste that is quite delicious to the lips. Come experience our warm atmosphere and the best sushi in the Lake Mary area that will have you coming back for more.

PRICE RANGE

$20.00 – $30.00

CUISINES

Japanese, Sushi, Asian

Special Diets

Vegetarian friendly, Vegan options, Gluten free options

Meals

Lunch, Dinner, Late Night

FEATURES

Takeout, Reservations, Outdoor Seating, Seating, Parking Available, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi, Table Service, Live Music

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4.0

319 reviews

Excellent

142

Very good

Average

Poor

Terrible

HeZ777

Savannah128 contributions

Lunch Meeting - Awesome Food and Service

Feb 2020 • business

Three co-workers and I came to Amura today for lunch, right around noon (Wednesday). Service was warm, friendly, and efficient. Considering we ordered six different rolls, and two unique meals, all food came out within about ten minutes. We were well attended to throughout our lunch. Meals were fresh and tasty. Will come back for sure!

Written February 12, 2020

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

kaivanr

Orlando22 contributions

Flexible hibachi service

Mar 2020 • solo

I visit Amura about once every few weeks. Typical above average Japanese restaurant. What’s unique about it is that most restaurants fill an entire hibachi table before starting service. At Amura they do that even for two people which makes it very convenient for people who visit it alone or small group.

Written March 9, 2020

David In PA

Reading42 contributions

Excellent food and service

Oct 2021 • family

My wife had eaten here on other trips to Lake Mary but it was a first for my son ani. The sushi and soups were excellent. My son has several dietary restrictions and the waiter and chef gave us helpful explanations and made his order exactly to his liking. Highly recommend this place.

Written October 3, 2021

djm2900

12 contributions

Bad service. Unprofessional management.

Jan 2020 • couples

The sushi was absolutely delicious. The service was awful. Our server delivered our food and then disappeared. I had to ask another server for a togo box. I then had to ask another server to find our waitress and tell her we need her check, which we never got. After 25 minutes, I asked for the manager. Our waitress then finally returned to our table and said “ I heard you asked for a manager, I need to tell them why”. I explained the issue. The waitress then came back and said “ I can take a sushi roll off your bill “. The manager never came to our table. I was not looking for a discount, I wanted to discuss the issue with the manager. I thought it was very unprofessional for the manager to know a table wanted to talk to him / her, and not visit the table.

Written January 4, 2020

DeaneCoop

Andover18 contributions

Customer service training needed

Mar 2022 • couples

Hostess seated my husband and I at a table next to the bar. Many available tables, as this was before 6pm and they don’t take reservations, so we did not sit and asked her if we could sit on other side which had many tables. She rolled her eyes and said ok but you need to bring your menus. When she brought us to the table she said next time you need to say something before I bring you to your table. Ladies at the other table were in same shock as I was. Wow! Pretty embarrassing. I need to learn how to behave in an establishment that I am paying for their service? We live in the area and have many friends and family that eat hear and are all shocked! Many other options where you will get treated properly. Food and drinks were good and we had a nice waiter.

Written March 13, 2022

Matt B

Mount Dora6 contributions

Beware the "Automatic Gratuity"!

Apr 2023 • business

I've been to Amura countless times and have generally had very good experiences there. I had a business lunch there recently during which we enjoyed some very good sushi and very nice service. My beef is with the fact that the restaurant added on a 20% "Automatic Gratuity", and of course had a space for an additional tip, with also the typical "recommended gratuity" (15, 25 and 25%) at the bottom of the receipt, (the dollars shown were on top of the total bill, including the 20% "Automatic Gratuity"). Not paying attention to the details of the bill, (I was in a deep business conversation), seeing the recommended tip amount, and the fact that we were only a party of 5, I threw on a $52 tip on top of the $41 already tacked on. (The waitress also didn't inform that an automatic gratuity was included.) I tried twice to talk with someone at the restaurant, (left two voice mails that weren't returned), and sent two messages on their website, and again no response. Because of all of this, (mostly because of a lack of response), I'm sorry to say that I will never again initiate a lunch or dinner at Amura.

Written April 30, 2023

daniharmon5

Novato4 contributions

AVOID the SUSHI!!!!

Jul 2023 • family

My son and I went for sushi tonight ... and it was TERRIBLE!! We ordered the sashimi platter and a number of rolls - the California roll with real crab was really off and had a terrible aftertaste. And a number of the sashimi offerings were dry and rubbery - it was so wrong! We eat a ton of sushi and always order sashimi and rolls with real crab (because I'm allergic to wheat and the artificial crab has wheat in it) and Amura was, hands down, the worst sushi we've ever had...by a LOOOOONG shot. The worst!!! I'm giving them two stars because the server did her best and replaced a roll for me when it came it artificial crab. But when we were about to leave I let her know that the California roll with real crab seemed very off, like the crab was bad, and she tried to blow it off and say that's just how real crab tastes. (Which isn't true and was weird customer service, since I wasn't asking for a refund, just wanted the kitchen to know.) Maybe the steak or ramen is good but I would steer very clear of the sushi at this place. I'm praying we don't get sick tonight.

Written July 5, 2023

AtlantaJR

29 contributions

it's a no go.

Nov 2023 • solo

worst sushi I've ever tried - can't say "eaten" because I left 90% of it and went to Publix for take-away. The sushi rice was over-cooked and mealy and tasted as if they added sugar and not just mirin. VERY sweet. The roll (about diameter of a quarter) tasted metallic and off. Sushi comes with a pile of chiffonaded lettuce. The soy came out ice cold from the fridge. I've honestly had better from Publix and Stop & Shop. It's a no go.

Written November 9, 2023

Dinora S

Miami159 contributions

Amura Japanese Restaurant

May 2021 • none

We had dinner here and the sushi is great. There are other items on the menu if you do not like sushi. Our server was fast and made recommendations. We did not have to wait for a table and when seated our meals when ordered were delivered quickly.. We were a table of (10) ten and we were greatly accommodated . The restaurant is in a good location and close to great hotels in the area. It is directly across the street from the Westin, Lake Mary Orlando North. They even have a menu for toddlers. I greatly recommend this restaurant

Written May 26, 2021

Terra T

2 contributions

Bad customer service from manager after being double charged

Aug 2021 • family

My debit card was charged twice during dinner service tonight. I was charged $91 twice. Supposedly the system went down while our server had my card. I called back to resteraunt and asked for manager. Kacey came to phone, said this could not happen, they have safe guards in place. She was rude and loud about the situation and blaming the bank. She instructed me to call my bank instead of going back and checking on their side. I am not sure how being double charged is my fault and did not deserve to be spoke to the way she did for something that was Amura's error.

Written August 4, 2021

Lori F

Milan1 contribution

Happy Hour False Advertising

Aug 2020 • none

Be aware of your Happy Hour Specials. 4 pm really means 3:45 pm. I called repeatedly before someone would pick up the phone. Once I did it was 3:55 pm. They then refused to honor their prices. Super disappointed is an understatement. I have been a long, long time customer but never again. Very rude customer service with NO intention to fix a mistake on their part. Unprofessional management. NO wonder the other locations went under.

Written August 23, 2020

Amura_Lake_Mary

Hi, we are sorry to hear you had a bad experience at another restaurant. However, we are quite sure you have written this review on the wrong restaurants page. We do not open until 5:00 pm for dinner service at Amura Lake Mary / Heathrow and we have not offered any Specials since March of 2020 due to Covid-19. All specials were even removed from our website www.amura.com. However, if you would like to have a great dinning experience, we would love for you to come and visit us!

Written September 30, 2020

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Donna M

1 contribution

Bathroom was disgusting

Nov 2023 • family

The food was decent but the ladies bathroom was deplorable… stunk horribly, my daughter and I were gagging. To have to come back to the table and attempt to eat our food that was delivered, ick! There was a partition up in the bathroom as if they were trying to hide a clogged toilet or something… it was really gross and I won’t be going back because if that’s how they keep their bathroom, how do they keep their kitchen??

Written November 11, 2023

Sonya L

DeBary1 contribution

Sadly disappointed

Nov 2023 • family

Am sorry. This was my favorite place for sushi hands down. Tonight was horrible. The sushi is totally off. The fried rice was flavorless. Server was fabulous which is reason for two stars. The place was unusually empty. Perhaps management should take a look at the last few months reviews and make some adjustments. Sad. Very sad.

Written November 21, 2023