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Ratings and reviews

Travelers' Choice
RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Italian, Pizza
Special Diets
Vegetarian Friendly, Vegan Options
Meals
Lunch, Dinner, Late Night
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meals, features
Reviews (546)
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526 results
Traveler rating
316
135
44
14
17
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LanguageEnglish
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Traveler rating
316
135
44
14
17
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Reviewed 1 week ago

This place is hard to review because it has some good things about it and not so good things about it. First, the pizza itself is very good if you like thinner crust, essentially NY style pizza. We had cheese, pepperoni, and multi toppings and...they were all good. We ate their twice that shows you the food was good. The first time I ate there I had to call about 4 times to get through, I got a little confused when they said 40 I thought they meant it was $40, not come in 40 min, so I showed up early. It ended up taking 50 total minutes. The second time was worse. I called 13 times but never got through. You can't order via their website. I drove there, placed the order in person, was told it was a 50 minute wait but it was really 75 min. I wouldn't have persisted but the rest of the family was excited about getting that pizza again. The place is a Mom and Pop organization (literally) and it isn't well run. While I was there for about an hour on Friday night the phone was literally ringing constantly and they just didn't care about it. They also ran out of large pizzas both nights I was there. They need to either modify to handle greater volume or charge more and better handle the volume they do have. The owner just wandered around trying to be slightly helpful but not really do anything, my guess is he is great a making the pizza and not so great at running things so he should stick with that and let someone else handle the business aspect. The pizza gets 5 stars, the business/customer service part gets 2.5More

Date of visit: March 2021
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Reviewed March 4, 2021

Little Mom and Pop place down the street from where we were staying. The service was great, and the pizza was very tasty. Didn't have to wait, we were able to sit down right away. It was definitely worth trying!

Date of visit: March 2021
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Reviewed January 31, 2021 via mobile

Great food made with fresh ingredients!! Ate in, very friendly staff, clean restaurant, following Covid protocols, food was fresh homemade with high quality ingredients. We highly recommend this local pizza/Italian shop!! Will return!

Date of visit: January 2021
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Reviewed January 24, 2021 via mobile

We stayed at a hotel right down the road from Upper Crust, and one night we just really felt like getting pizza, but not sitting down anywhere. So we called here and ordered takeout, and they were super awesome! Their website is super easy to...look at a menu, which other pizza places I did not find the same, and when I called the lady I spoke to was so nice, and great. And when we got the pizza half an hour later, it was really good!! The perfect dinner in! And we also had to nab a slice of key lime pie, and I thought it was pretty good. I wasn’t a huge fan of the sprinkles on top, I didn’t really prefer that extra crunch but the raspberry or strawberry drizzle was wonderful, a great touch. So yeah, if you want some classic good Keys pizza give these guys a try!More

Date of visit: December 2020
Helpful?1  
Reviewed January 22, 2021

Great customer service upon arrival to pickup my Order. Pizza was cooked well. Fantastic taste to the crust. Santa Recomends this place.

Date of visit: January 2021
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Reviewed January 11, 2021

Pizza didn't look like the pictures. It appeared more deep dish was what we desired. Ended up very thin with extra firm thin crust. Not much cheese or sauce.

Date of visit: January 2021
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Reviewed January 4, 2021 via mobile

A small, clean and very friendly place run by a cute couple from Venezuela. We ordered two medium pizzas for our family of four and it was more than enough. The pizza had a thin crust with a deep dish edge, hence the name of...the restaurant. Very tasty pizza. The are only open 5:00-9:00 pm Monday through Saturday.More

Date of visit: January 2021
Helpful?1  
Reviewed December 29, 2020

Ordered pizza, wings, and key lime pie for carry out. All the food was excellent and the staff was super friendly.

Date of visit: December 2020
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Reviewed December 28, 2020 via mobile

Stopped by for takeout. Ordered 2 large pizzas and found the place based on reviews. Pizza is a thin crust and very good. Would definitely return and recommend.

Date of visit: December 2020
Helpful?
Reviewed November 26, 2020 via mobile

Delicious, thin pizza with a tasty sauce and lots of flavor. We devoured every piece and were SO satisfied with the freshness of the pizza and salad. It’s a bit pricey and wish there were more toppings but worth the spend for quality!

Date of visit: November 2020
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Questions & Answers
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SylviaMKaplan
March 2, 2019|
Answer
Response from DRGNO | Reviewed this property |
It kinda depends on what your definition of “thin crust” is. Their pizza is hand tossed so it’s on the thinner side but it’s not crispy and cracker like. All in all it’s good pizza
0
Votes
budgiegirl40
November 14, 2017|
AnswerShow all 2 answers
Response from CNDTRVLR | Reviewed this property |
I don't think so. Give them a call.
0
Votes
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