I'll start by saying I do not regularly write bad reviews for any type of business as I am probably the easiest going guy around. We have been frequenting this place for about 5 years and spending large amounts of money to feed our family...of 7 on take out Chinese food. Unfortunately, we have NEVER met a friendly person behind the counter here as everyone else has mentioned in their reviews. Sketchy business is usually apparent, but we have dismissed it as the food was usually to our liking (not always). Signage hanging saying that if you spend so much money you get an item free. Free items were NEVER included and when questioned I was told that you have to order the items for them to be free....hmmm . Things like this have happened regularly and there is also a severe language barrier causing constant mix ups but as I mentioned ..trying to be positive. Not after today. My wife called to order food sitting next to me in our vehicle while I was driving and had to repeat our order literally 8 times. It was read back correctly finally and we headed to the store in 10 minutes. When I arrived as my wife had just had surgery, I went inside and as usual was not greeted even tho I am there about once weekly. I paid $40 and was handed my receipt that showed one of my dishes was pork with garlic sauce. We had ordered BROCCOLI with garlic sauce (said MILD a dozen times at least and stated it again when I asked them to correct the dish). I was surprised that I had been charged for pork with garlic sauce and there was no price difference offered when they were correcting the dish. I inquired and was told it was the same price for broccoli or pork ...hmm so I pulled out the menu and after seeing it was only $1 difference didn't want to make a big deal. My teenage daughters do not eat any type of pork products and ordered their sides as WHITE RICE. Of course as usual theirs came with pork fried rice and I discovered it after I got to the car and went right back inside asking to fix the problem... I then watched the nasty lady who is always there take the sweet and sour chicken out of both containers piece by piece with pork fried rice stuck to every piece and lay it over a bed of white rice in the same containers that had the fried rice while speaking in their native tongue laughing and rolling their eyes at me. I then saw her POUR THE PORK FRIED RICE THAT I HAD TAKEN OUTSIDE TO MY CAR BACK INTO THE VAT FOR THE NEXT UNKNOWING PERSON TO ORDER. As she handed the "fixed" dishes back to me she said the lady that ordered said pork fried rice ...SHE DIDNT....I decided to check the "mild" broccoli with garlic sauce while I was in there and when I opened the container the hot peppers LITERALLY MADE MY EYES TEAR UP...I don't know if it was done out of spite or not but I told her it was ordered as mild and she told me it wasn't ...IT WAS...13 TIMES...I wanted to watch what she did with the broccoli that I gave back to her after seeing what she did with the pork fried rice but she caught me watching and took it somewhere I couldn't see ...she handed it to me and said here's your spicy broccoli. I said it should be NOT SPICY ...and she ignored me and asked to help the next customer ..when I got back to the car I had my wife test a piece and she said it's fine ....yes the top layer was fine but that nasty lady filled the entire rest of the container with the same broccoli I had just handed back to her. It is literally inedible ....STAY AWAY FROM THIS PLACE ..IF NOT FOR THE RUDENESS THEN FOR THE SKETCHY WAYS THEY HANDLE FOOD ...More
1
2
3
1
9
