Great evening for an anniversary dinner with my wife. Great food and excellent service. Our server was very knowledgeable of the various menu items and gave us excellent advice when we had questions. We had the 4 course Bigger Fondue dinner. A word of advice...go hungry because you definitely get your money’s worth.More
Happy Anniversary and thank you for choosing us to celebrate. I love sharing these comments with our staff it re-enforces that they are delivering more than just a meal. We hope to see you again soon. Jeff Nichols ( The Big Cheese ) ; )
We frequent The Melting Pot several times a year for birthdays and while vacationing in South Carolina. We have never been disappointed. The staff in Wilmington, DE and SC are always welcoming and attentative. On two occasions once in SC and DE we had new...servers. Each of them were well trained and performed as though they have been there forever. We like The Melting Pot especially because all staff from beginning to end work together to make our dining experience enjoyable. They go above and beyond adding their special touches to our celebrations. One last note, the DE establishment had a new manager whom introducted himself and obviously made changes that were clearly visible to us. Kudos to Alex, Ravin, & Sha!!More
Thank you for dining with us and your continued loyalty. Developing staff members is one of the hardest tasks in the business which makes it that much more rewarding. We appreciate your time posting and describing your experience. We forward to your future visits. Fonduely...More
Took our son for a birthday dinner as Melting Pot is one his favorites. We usually go to a different location but went to instead this time. We had a really nice meal until the main course was complete. Our waitress came and took our...dessert order but left all the dirty dishes. And then we sat, it took 30 to 40 minutes for her to come back and clear the table. It then was about 20 minutes or so more till the dessert came. The group at the table across from us finished their meal about the same time. They were finished their dessert about the same time our table was cleared. The meal was nice and the waitress was nice until the dessert. It was like she had a break and no one else was around to help. The only other issue was they did try and sit us in a three quarter empty restaurant next to a party of about 20 preteens having a birthday party. They didn't seem to like moving us around, maybe that should have been a clue.More
Thank you for taking the time to let us know of your experience. We do use these comments good or bad to make changes and constant improvements. I am very disappointed that we did not meet or exceed your expectations. You may reach out to...More
The Melting Pot is a unique experience to start, but this staff knows how to make your visit special. We were celebrating two birthdays on this visit, which I let them know when I made the reservations. Well, we got a birthday card signed by...the staff and plenty of well wishes. That's a nice touch. You have plenty of options on the menu, but I recommend the four-course approach. Start with choice of cheese fondue -- we went the traditional route. If you need more dippers, just ask. The second course is a salad, which is refreshing after all that cheese. Then, you have your entree, and you can select from a number of different proteins, seasonings and broths. You can also cook vegs like potatoes, broccoli and mushrooms -- again, if you want more vegs, just ask. The closer course is chocolate fondue, and they have several options there, too. This is a great place if you want to make any meal special.More
Wow! You covered all the bases. Thank you for spending your celebration with us. We realize we are not your everyday restaurant and appreciate that we are your special day place. I am so glad our staff was able to provide a perfect night out...More
The food was good, but the service was terrible especially for it being an expensive restaurant! We got seated at 8:25 and we're not greeted by a waitress until 8:45. Took 15 minutes for us to get glasses of water and order our meals. A...couple that was seated right across from us 20 minutes after we were seated got served right away and left almost 30-40 minutes before we did. We did not leave until 10:40 at night right before closing. This is ridiculous! Our waitress didn't even come up to check on us as we ate or ask if we wanted refills. In addition, we had a friend who needed special food accommodations and they did not even try to fulfill those special food accommodations we had kindly asked for. Honestly, would not recommend this location to anyone if the service is this terrible. Just not worth it the price.More
Well we obviously missed our mark here. Thank you for taking the time to comment on your experience. We utilize them to make improvements as to prevent the reoccurrence. We typically are a 2 hour experience if you enjoy all four courses, but that is...More
The Melting Pot is one of my teen son's favorite restaurants, so we celebrated his birthday and mine there. It's funny how much fun you can have cooking your own meal. Kudos to the staff -- they know how to make your visit special. We...even received a birthday card signed by all the staff. The menu has changed in the last year -- looks like a few more adventurous options. But we stayed true to tradition. We loved the four-course meal, which includes a cheese fondue made at table, salad, entree (lots of choices of different proteins and even a vegetarian option), and chocolate fondue. Dinner took two hours, but that's part of the experience. You're not rushed and never felt like we were waiting.More
Thank you so much for considering us your special place for the occasions. We strive every day to make your evening with us a perfect night out. I am very proud of our staff for accomplishing that on so many different occasions. We realize you...More
My wife and I love this place so much and the food is always amazing. The cheese fondue is delicious and they give you different things to dip in it and they make it right in front of you which I love. The strawberry pecan...salad is yummy and the strawberries were fresh. We ordered filet, Cajun shrimp, and lobster tail and they were all so great and we were so full we felt like we were going to fall asleep right at the table how stuffed we were. For dessert we ordered Pure Milk Chocolate fondue and that just made my entire night. The service is always great so I always make sure to tip 20%. I also always make a reservation online before coming even though it’s never been super full when I’ve come since I love coming later in the night. I will definitely be returning for another date night.More
Thank you for continuing to visit us. We strive to give you a night to remember. Taking the time to write this review goes a long way when we share it with those who make it happen. I hope you are signed up for our...More
My 6 year old and I had a fabulous time eating at this establishment. Fun and entertaining. We shared a cheese fondue, he had the kids meal variety of chicken, steak and pork and I had the adult variety version of shrimp, steak two ways,...pork and chicken. We ended with the s’mores chocolate fondue. Absolutely delicious, all of it including the sauces that go with each meat/vegetable. Great friendly and knowledgeable staff. Fantastic evening.More
Natalie, So happy to hear that you and you were six-year-old had fun and fondue together. We pride ourselves on creating an atmosphere where you can spend time with people that mean so much to you. Everything today is so rushed and immediate it’s nice...More
This was my first experience at the Melting Pot. We were celebrating my Grandson's Birthday. Our server was wonderful, explaining each course. I must say, for the amount of money spent I was disappointed. The best part of dinner was dessert. The memory will be...having dinner with family. No need to return.More
We are so happy we were able to participate in such a special occasion for your family. We know you have many choices in which to dine. I am not sure of the age of your Grandchild but wanted to be sure that we worked...More
Delicious food and great service! Love the variety if choices. Anticipating another ladies night soon!!More
Funny you mentioned that!!! We were just discussing at our weekly meeting. You Ladies are due. I hope you are also on our Fondue Club Email list. If not , its easy on our Website and keeps you posted about our upcoming events. Thanks for...More